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Russ6

join:2011-03-17
Houston, TX
kudos:1
reply to kreisman

Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)

The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog and states that On-Screen Guide 2.0 is available in all Comcast areas of Florida where Comcast uses Cisco or Scientific-Atlanta cable boxes. Please note the specified requirements.

quote:
I live in Boca Raton, FL. Is the Cisco RNG 200N with onscreen guide 2.0 available in my area? Also, what about anyroom dvr? If not, when will it be available? Thanks

Michael | August 31, 2012 10:26 AM

»blog.comcast.com/2010/05/new-gui···nt-56979
quote:
@Michael, yes On-Screen Guide 2.0 is available in all of our areas of Florida where we use Cisco or Scientific-Atlanta cable boxes.

A subscription to AnyRoom DVR, new cable boxes and a professional installation are required. More info at »www.xfinity.com/onscreenguide2

Ted Hodgins replied to comment from Michael | September 4, 2012 10:22 AM

»blog.comcast.com/2010/05/new-gui···nt-57344
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'


FifthE1ement
Tech Nut

join:2005-03-16
Fort Lauderdale, FL

I live in that area. Why won't Comcast push that update out to all of their boxes? I just don't understand why your forced into paying for AnyRoom DVR for an updated guide? This is just absurd!
--
"The relationship between what we see and what we know is never settled..."


Russ6

join:2011-03-17
Houston, TX
kudos:1

said by FifthE1ement:

I live in that area. Why won't Comcast push that update out to all of their boxes? I just don't understand why your forced into paying for AnyRoom DVR for an updated guide? This is just absurd!

I don't think this was Comcast's original plan. Click »Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog) for more info. It just worked out that way because it took Comcast so long to release the guide updates.

Comcast has just started deploying the S26 Guide (the follow up guide to the current S25 Guide).

On-Screen Guide 2.0, which includes AnyRoom DVR functionality, is a bridge to On-Screen Guide 3.0 (a.k.a. the X1 Guide). Click »Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog) for why On-Screen Guide 2.0 is not being pushed out. Currently, it is only about 7 states and scheduled for New Mexico this year.

On-Screen Guide 3.0 will be pushed out to specific Cisco RNG STBs, click »Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog) for more info. Currently, only a few sites have On-Screen Guide 3.0 and use the Pace STB.
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'


FifthE1ement
Tech Nut

join:2005-03-16
Fort Lauderdale, FL

I have the Motorola DCX3400 and the iGuide A28. Thanks for all the info in an easy to read format for others. According to the original OP the DCX moto models will get version 3.0 (X1) of the guide sometime in 2013. I don't know why they don't push this out faster as they are already so far behind.

According to them the reason they are having so many issues is that they don't want to update the boxes and force users to lose their favorites, recorded DVR shows, series, etc. The problem I have with that response is that I lose those twice a year anyway? My favs always disappear or change by themselves, series recordings sometimes change on their own and I don't care if I lose shows on my DVR as long as they give me a date by which to watch everything before the switch.

Also still has a huge amount of DCH and DCT model boxes out there. What are all those users going to be stuck on the current guide forever?
--
"The relationship between what we see and what we know is never settled..."



cypherstream
Premium,MVM
join:2004-12-02
Reading, PA
kudos:3

said by FifthE1ement:

I don't care if I lose shows on my DVR as long as they give me a date by which to watch everything before the switch.

That's the problem right there. They don't like to give dates because what if there's a screwup and its delayed for some reason. Thus, they are on software from the Windows ME generation.

Russ6

join:2011-03-17
Houston, TX
kudos:1
reply to FifthE1ement

said by FifthE1ement:

I have the Motorola DCX3400 and the iGuide A28. Thanks for all the info in an easy to read format for others. According to the original OP the DCX moto models will get version 3.0 (X1) of the guide sometime in 2013. I don't know why they don't push this out faster as they are already so far behind.

I think one of the reasons Comcast is so far behind is Comcast does not do a good job at quality control testing of the software. The S25 Guide deployment had to be stopped so Comcast could create and send out a patch because the S25 Guide would truncate recordings under certain conditions. Creating and testing the patch took about 6 months and deploying the patch took about 4 months. I hope they don't try pushing out On-Screen Guide 3.0 (X1) on Cisco or Motorola STBs without extensive quality control testing.

said by FifthE1ement:

According to them the reason they are having so many issues is that they don't want to update the boxes and force users to lose their favorites, recorded DVR shows, series, etc. The problem I have with that response is that I lose those twice a year anyway? My favs always disappear or change by themselves, series recordings sometimes change on their own and I don't care if I lose shows on my DVR as long as they give me a date by which to watch everything before the switch.

The main reason for On-Screen Guide 2.0 is to provide AnyRoom DVR functionality in the SA/Cisco areas so I don't have a problem with having to get a new box via a truck roll so a POE filter can be installed.

said by FifthE1ement:

Also still has a huge amount of DCH and DCT model boxes out there. What are all those users going to be stuck on the current guide forever?

I think they may be updated to the A30 Guide depending on how many issues the A30 Guide has. I am surprised that Comcast is working on the A30 Guide instead
of working on On-Screen Guide 3.0. I don't think Comcast has enough people to program and test all the different guides they have.
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Russ6

join:2011-03-17
Houston, TX
kudos:1

The following excerpt is from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog and states that AnyRoom DVR functionality for Houston, Texas has been delayed again. It was initially targetted for August 2012, then it was targetted for this year and now it is targetted for early 2013.

quote:
AnyRoom DVR is a separate feature that we are targeting for Houston in early 2013. Thanks for your patience.

Ted Hodgins replied to comment from Kevin Stephenson | September 5, 2012 11:40 AM

»blog.comcast.com/2010/05/new-gui···nt-57483
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'


FifthE1ement
Tech Nut

join:2005-03-16
Fort Lauderdale, FL

1 edit

Arg... lol

We've had the AnyRoom DVR service available here for quite sometime now. The South Florida market usually gets features and other test plans first. I wish they would make some moves as they are years behind. I remember getting the iGuide over ten years ago! Before then we had a yellow guide with (blue?) show lists in bubbles.

Now over the ten years they've added features, fav lists, recently MyDVR, etc but utilizing the same guide for a decade while everything else around has moved at warp speed is crazy. I look at my tiny phone which is more powerful than my home PC and with a 720p screen to boot and looking at my TV I'm brought back to reality having to remember what HCHD, WSVN, BTVHD, etc mean? Why can't they use full channel names?

Quality control isn't going to help when they never release anything? I mean what happened to the TIVO DVR, Tru2Way TV's & guide, switched digital video (SDV), Instant Info Widgets, and multiple "other" guide updates which they (Comcast) has named over the years?! I've never seen a company do so much and yet so little at the same time and never release anything new?

As for the always coming X1 platform: According to the Ted Hodgins Comcast blog you didn't have to get a specific box (Motorola DCX3501) as the X1 platform should work on all DCX models? Is the X1 a platform or a box as the X1 website doesn't show any box on the site or faqs? According to his blog it's a platform that can go on any capable (newer) box but I have no idea why Comcast is making their loyal customers suffer by limiting X1 service to NEW triple play customers ONLY! The only reason I can see is that they know they can't get away with a decade old guide today and new users would hate it right away (BYE BYE) but older, loyal users are just used to it so STFU. WTF?

5th
--
"The relationship between what we see and what we know is never settled..."


Russ6

join:2011-03-17
Houston, TX
kudos:1

said by FifthE1ement:

We've had the AnyRoom DVR service available here for quite sometime now. The South Florida market usually gets features and other test plans first. I wish they would make some moves as they are years behind. I remember getting the iGuide over ten years ago! Before then we had a yellow guide with (blue?) show lists in bubbles.

If you think the Motorola STB markets are years behind, you should see the SA/Cisco STB markets. The S25 Guide is the equivalent of the Motorola A25 Guide. The current update being deployed is scheduled through the end of the year is the S26 Guide. I think this is the equivalent of the Motorola A28 Guide but without AnyRoom DVR functionality and there may be other missing features. On-Screen Guide 2.0 will add AnyRoom DVR functionality in the SA/Cisco STB markets.

said by FifthE1ement:

Now over the ten years they've added features, fav lists, recently MyDVR, etc but utilizing the same guide for a decade while everything else around has moved at warp speed is crazy. I look at my tiny phone which is more powerful than my home PC and with a 720p screen to boot and looking at my TV I'm brought back to reality having to remember what HCHD, WSVN, BTVHD, etc mean? Why can't they use full channel names?

While the Motorola STB markets were being updated, the SA/Cisco STB markets were not updated for years with most markets using the SARA Guide. When the SARA Guide was replaced with the S25 Guide, the S25 guide removed more features (Picture-In-Picture, No Skip to End of Recording, No Pass-Through, etc.) than it added and introduced major bugs (truncated recordings, overrecording of shows, etc.)

said by FifthE1ement:

Quality control isn't going to help when they never release anything? I mean what happened to the TIVO DVR, Tru2Way TV's & guide, switched digital video (SDV), Instant Info Widgets, and multiple "other" guide updates which they (Comcast) has named over the years?! I've never seen a company do so much and yet so little at the same time and never release anything new?

Comcast will "test" new guides in limited market trials, but it takes years before these guides are rolled out to most customers. Comcast is using Tru2way technology in the On-Screen Guide 2.0 & 3.0 (a.k.a X1 Guide). I haven't seen any Consumer Electronic Companies that will use this Tru2way technology. The TiVo DVR that allows the user to view Comcast VOD has recently been introduced in a few more markets. Comcast has put SDV on the backburner and is in the process of reclaiming bandwidth by eliminating analog channels.

said by FifthE1ement:

As for the always coming X1 platform: According to the Ted Hodgins Comcast blog you didn't have to get a specific box (Motorola DCX3501) as the X1 platform should work on all DCX models? Is the X1 a platform or a box as the X1 website doesn't show any box on the site or faqs? According to his blog it's a platform that can go on any capable (newer) box but I have no idea why Comcast is making their loyal customers suffer by limiting X1 service to NEW triple play customers ONLY! The only reason I can see is that they know they can't get away with a decade old guide today and new users would hate it right away (BYE BYE) but older, loyal users are just used to it so STFU. WTF?

5th

X1 is both a box and a platform. X1 is being introduced using a Pace Gateway DVR. The Pace Gateway DVR has 6 tuners but Comcast has restricted it to only record 2 shows at the same time although you can watch a different show while recording 2 other shows. Comcast is working on the X1 guide for both Cisco and Motorola STBs with a projected release sometime in 2013. Since X1 is new, Comcast is trying to use it to bring in new customers. I think Comcast will allow existing customers to get it after a period of time when it is no longer "new".
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'


rej4sl

join:2008-07-11
Minneapolis, MN
reply to RKB_t

Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)

We want the Guide 2.0 , it is available in the Twin Cities but we need to be a new customer and then subscribe to the Anyroom service. Our contact at Comcast told us we could have it but there is no point as we only have on t.v. and one box at the moment. And there is no way around it so no Guide 2.0 for us.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

1 edit
reply to Russ6

OK so then what about the need for this new remote control? »customer.comcast.com/help-and-su···-remote/ Should I expect to see this remote coming in the mail? I mean they do have the mailing address on file with the billing department...
I mean hell if they're rolling out this new guide onto set top boxes then they should be rolling out the new remotes as well, or do we need to stage a little "Occupy Wall Street" at Comcast's HQ in Philly?



telcodad

join:2011-09-16
Lincroft, NJ
kudos:6

Well Mike, do you have any STBs that are currently running On-Screen Guide versions 2.0 or 3.0, or an HD-DTA?

I didn't think any of those were available in our area yet.

From that webpage on the XR2 Remote:

The new XR2 Remote Control is rolling out with Comcast set-top boxes running the latest version of the on-screen guide - On-Screen Guide 3.0 (X1 Guide) and On-Screen Guide 2.0 (Barcelona), and with High-Definition (HD) Digital Transport Adapter (DTA) devices.

Russ6

join:2011-03-17
Houston, TX
kudos:1

The following post is from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog and explains that X1 will initially be deployed to new customers.

quote:
@Nick, yes it should be around that same timeframe for Merrimack, NH as well that the X1 guide and platform would be available. New cable boxes and a professional installation would be required and there is likely an initial period where we will be deploying first to new customers.

Ted Hodgins replied to comment from Nick | September 6, 2012 2:38 PM

»blog.comcast.com/2010/05/new-gui···nt-57632
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Russ6

join:2011-03-17
Houston, TX
kudos:1
reply to rej4sl

said by rej4sl:

We want the Guide 2.0 , it is available in the Twin Cities but we need to be a new customer and then subscribe to the Anyroom service. Our contact at Comcast told us we could have it but there is no point as we only have on t.v. and one box at the moment. And there is no way around it so no Guide 2.0 for us.

To get On-Screen Guide 2.0 now, you don't have to be a new customer, but you do need to subscribe to the AnyRoom DVR service. Sometime in the future, On-Screen Guide 3.0 (X1) will be available to Cisco RNG STBs.
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Russ6

join:2011-03-17
Houston, TX
kudos:1
reply to Mike Wolf

said by Mike Wolf:

OK so then what about the need for this new remote control? »customer.comcast.com/help-and-su···-remote/ Should I expect to see this remote coming in the mail? I mean they do have the mailing address on file with the billing department...
I mean hell if they're rolling out this new guide onto set top boxes then they should be rolling out the new remotes as well, or do we need to stage a little "Occupy Wall Street" at Comcast's HQ in Philly?

I think you will be able to use the existing remote for your STB, when you get the new X! guide.
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

Glad to hear it though I still like the new remote, especially with the battery level testing command. I wonder what R&D would say. The DTA remote that comes with the Pace and Thompson DTA gear controls the RNG200N and the Platnium RNG200N remote control the Pace and Thompson DTA gear, so maybe the same can be said with the new remote?



telcodad

join:2011-09-16
Lincroft, NJ
kudos:6

Yes, I believe the XR2 remote supports the XMP IR remote protocol used by all the latest Comcast STBs and the DTAs.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

so then all I would need to do is obtain the XR2 or XR1 remote? I mean I would assume that the remotes would have the same buttons found on the platnium remote in a different position.


GoodOmens

join:2005-07-06
Arlington, VA

said by Mike Wolf:

so then all I would need to do is obtain the XR2 or XR1 remote? I mean I would assume that the remotes would have the same buttons found on the platnium remote in a different position.

If you have a RNG150N/RNG200N you won't need a new remote when the guide eventually gets pushed to the box (That is if they still have plans to update the boxes OTA). The existing remote will work fine.

The new remote is only for the next boxes.


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

Thats good for customers who are familiar with the operation of the current remotes. I still like the new remotes.



telcodad

join:2011-09-16
Lincroft, NJ
kudos:6
reply to Mike Wolf

said by Mike Wolf:

I mean I would assume that the remotes would have the same buttons found on the platnium remote in a different position.

Well, in the description for the XR2 remote, it does say "there are fewer buttons so you can quickly find the functions you're looking for," and I do see that there are a few buttons missing, such as "FAV" and "HD Zoom," from the XR2 compared to the Platinum remote. Those functions appear to be accessed from inside the new on-screen guides (2.0 and 3.0) themselves.

You can compare the buttons/layouts for those 2 remotes by looking at their guides here:
"Platinum" Remote Guide: »media2.comcast.net/anon.comcasto···lver.pdf
XR2 Remote Guide: »media2.comcast.net/anon.comcasto···2911.pdf


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

Well I would assume that those "missing buttons" not found on the XR2 remote that are found on the platinum remote wouldn't do anything when used on a STB running the new guide, same as how the page up and page down buttons that were on the various remotes like this one »www.replacementremotes.com/store···1902.jpg and the silver and platinum remotes,
stopped working for the longest time with the SARA software until the S25 series software rolled out.

--
I'm always up for a good chat and helping with VoIP testing so my contact info is below.
Gigaset.net: Michael Wolf
Callcentric: 17772288600
SIP URI: sip:226976325024#9@sip.gigaset.net and sip:17772288600@in.callcentric.com
Skype: MikeWolf051


Russ6

join:2011-03-17
Houston, TX
kudos:1

1 edit

said by Mike Wolf:

Well I would assume that those "missing buttons" not found on the XR2 remote that are found on the platinum remote wouldn't do anything when used on a STB running the new guide, same as how the page up and page down buttons that were on the various remotes like this one »www.replacementremotes.com/store···1902.jpg and the silver and platinum remotes,
stopped working for the longest time with the SARA software until the S25 series software rolled out.

I wouldn't assume that. Comcast can program the X1 guide to respond to a button that is on an older remote but missing from the XR2 remote if it wants to. It may depend on the function of the button. I think removing the functionality of a button on an older remote would just make customers mad without providing Comcast any benefits.
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

Really depends on the button.


Russ6

join:2011-03-17
Houston, TX
kudos:1

The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog and states that to get On-Screen Guide 2.0 you have to get AnyRoom DVR service which requires a professional installation and STBs with On-Screen Guide 2.0 preloaded. This wasn't clear in his previous blog entries, but it was implied.

quote:
Ted, according to your reply to Dan on 9/21/12, am I correct in saying the only way I can get On-Screen Guide 2.0 is to have my present RNG-200N and three RNG-150's changed by a technician, at the house and also subscribe to Any-Room DVR?

Walter | September 23, 2012 7:00 AM

»blog.comcast.com/2010/05/new-gui···nt-59834
quote:
Yes, that is correct. Also need be in an area that has On-Screen Guide 2.0 available.

This new guide experience is currently available in the areas listed below where we use SA/Cisco-branded cable boxes:

Florida, Georgia, South Carolina, Mississippi, Tennessee, Louisiana, and Minnesota.
New Mexico is also scheduled for this year.

The new On-Screen Guide 2.0 is delivered to our newest cable boxes (both the Cisco RNG 200N and Cisco RNG 150N) via a different and newer protocol and technology (called OCAP or tru2way).

The Cisco RNG boxes that you have in your home today are not assigned to the tru2way mode and can't be easily flipped or changed into that mode and preserve the current DVR recordings, favorites and other user configurable settings which would be an unfavorable customer experience.

Ted Hodgins replied to comment from Walter | September 24, 2012 10:56 AM

»blog.comcast.com/2010/05/new-gui···nt-60004
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

It's official, their idiots.
(unfollows topic)



cypherstream
Premium,MVM
join:2004-12-02
Reading, PA
kudos:3

said by Mike Wolf:

It's official, their idiots.
(unfollows topic)

Seconded...

Cya!

Russ6

join:2011-03-17
Houston, TX
kudos:1

The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog and states that older STBs may only display limited guide data and should be replaced. Note, this also applies to the SA 2200 which should be replaced with a newer SA or Cisco STB.

quote:
Why does my on-screen TV Listings guide only show programming for at most 6 hours in advance? After that, everything is To Be Announced. How can I improve or fix my TV Listings Guide?

Dwight Oltmanns | September 24, 2012 2:24 PM

»blog.comcast.com/2010/05/new-gui···nt-60017
quote:
@Dwight Oltmanns, I took a look at your account and it looks like you have Motorola DCT 2000 cable boxes. Those are older cable boxes and they do have limited memory capabilities in regards to guide data. In order to get more guide data to display, I would recommend that you exchange your cable boxes for a DCT 700 or anything other than a DCT 2000.

A newer cable box has more memory and will display more days out of guide listings data.

All of our DVRs show about 13-14 days worth of guide data.

Ted Hodgins replied to comment from Dwight Oltmanns | September 25, 2012 11:51 AM

»blog.comcast.com/2010/05/new-gui···nt-60171
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

kb1

join:2008-11-15
South Bend, IN
reply to RKB_t

I have the DCX 3501 with 768MB ram. I used to get 15 days worth of guide data. Now I only get 11. They must have changes something in the software.


The Q

join:2008-06-26
Collegeville, PA

said by kb1:

I have the DCX 3501 with 768MB ram. I used to get 15 days worth of guide data. Now I only get 11. They must have changes something in the software.

The overall size of the channel lineup can also be a factor of how many days of listings display, so if any channels were added, that could also impact the listings.