dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
49887
share rss forum feed

RKB_t

join:2012-05-02
Houston, TX
reply to andyross

Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)

There was a thread that had this information before the Power Failure.

It works the same in the SA/Cisco areas.

I think the new RNG STBs and new guides that use Tru2way will have a faster download rate.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3
reply to andyross

Very cool and technical. So is that a yes?


RKB_t

join:2012-05-02
Houston, TX

said by Mike Wolf:

Very cool and technical. So is that a yes?

said by andyross :
The datarate is rather slow.
It is not transmitted at your download speed, so that would be a no. It is transmitted on a repeated basis to every STB.


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

So then I'm guessing no one knows lol


RKB_t

join:2012-05-02
Houston, TX

The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog.

Use the following methods to determine when you wil get the new guide update.

quote:
Hi Ted,

What I believe is frustrating to most of the Cisco/SA customers is the lack of a plan, communication and execution. I have been trying for over a year to find out what the plan is. If you tell us its 2014, then it is 2014. Its the lack of a plan and communication that is frustrating. How hard is it to put a plan together and publish?

Tom

tom | May 6, 2012 8:42 PM

»blog.comcast.com/2010/05/new-gui···nt-47952
quote:
Hello Tom, my post below [Note: Link to a similar post »Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog) ] from May 1st outlines at a high level the plan that we have for our customers that have Scientific-Atlanta and Cisco branded cable boxes. We are scheduled to start delivering additional features and functionality over the summer of 2012.

Better communication is something that you will see as we get closer to delivering these new features in each area.

Typically notifications and announcements around products, channels and services are done via a combination of bill messages, e-mails, bill inserts, TV commercials, direct mail, box messages as well as this site [Note: continue to check Ted's blog].

Ted Hodgins replied to comment from tom | May 9, 2012 11:27 AM

»blog.comcast.com/2010/05/new-gui···nt-48119

miscDude

join:2005-03-24
Hendersonville, NC
reply to Mike Wolf

said by Mike Wolf:

So then I'm guessing no one knows lol

Based off this information on the hardware capabilities, we are looking at about a 1.54Mbps data rate on that out-of-band channel which carries all the out of band data. This means that the guide data would only utilize a small portion of available speed.

»www.cisco.com/en/US/prod/collate···eb7b.pdf


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3
Reviews:
·Comcast
reply to RKB_t

rarely does this ever happen smoothly. Depending on which call center or web chat tech a customer gets, sometimes they have absolutely no idea the speed tiers Comcast offers. I've personally been told by techs that Comcast doesn't offer anything over 8Mbps or even 12Mbps for my area. When I politely inform them that I have Blast 30Mbps they say that is impossible and one even called me a dirty liar whom was later terminated. This becomes a problem when a customer is calling in about performance problems. It sounds like they have outdated information but they claim it is current until 2014. In contrast the North American call centers we have in Canada and the US are on the ball with their tech support stuff.


andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL

We are talking about the OOB data rate used by the cable boxes, not HSI. Although, most HD boxes do also have DOCSIS modems in them, but are usually not used. I think the Tivo-on-Motorola used it, and it may also be used whenever True2Way is rolled out.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

ah ok awesome thanks for the clear cut answer andy.



mikedz4

join:2003-04-14
Weirton, WV
reply to RKB_t

I'm glad Cisco areas are getting it. I've been told I won't see any updates this year unfortunately. Probably the mysterious case of the missing bandwidth lol.


Donfish
York Pa.

join:2009-07-15
York, PA
reply to RKB_t

(York Pa.) Back in December 2011 I posted from that blog:

The HD Pass Through feature was one that was in the previous guide and is now re-introduced in this software patch. With this patch, we have seen no issues when using component cables and following the steps outlined to activate the HD Pass Through feature. Currently we have experienced inconsistent and mixed results using HDMI cables with different TV sets and different cable boxes.

This is unfortunate as we know a lot of our customers have HDMI connections built in behind walls for larger mounted TV sets. The HDMI issue is scheduled to be addressed in a future release.



Information about this bug seems to have found it's way off the blog. Has anyone had the HD Pass Through using HDMI with the Cisco RNG 150HD work properly?

Basically what happens is after I set up passthrough the first station I tune to will become the default resolution and any station tuned to after that will retain that resolution, forcing a new handshake by cycling ports with the sets remote resets the set to the proper resolution for the station tuned but then that resolution becomes the default when tuning to another station with a different res.

I have two of the above boxes into two Vizio sets


Russ6

join:2011-03-17
Houston, TX
kudos:1

said by Donfish:

(York Pa.) Back in December 2011 I posted from that blog:

The HD Pass Through feature was one that was in the previous guide and is now re-introduced in this software patch. With this patch, we have seen no issues when using component cables and following the steps outlined to activate the HD Pass Through feature. Currently we have experienced inconsistent and mixed results using HDMI cables with different TV sets and different cable boxes.

This is unfortunate as we know a lot of our customers have HDMI connections built in behind walls for larger mounted TV sets. The HDMI issue is scheduled to be addressed in a future release.



Information about this bug seems to have found it's way off the blog. Has anyone had the HD Pass Through using HDMI with the Cisco RNG 150HD work properly?

Basically what happens is after I set up passthrough the first station I tune to will become the default resolution and any station tuned to after that will retain that resolution, forcing a new handshake by cycling ports with the sets remote resets the set to the proper resolution for the station tuned but then that resolution becomes the default when tuning to another station with a different res.

I have two of the above boxes into two Vizio sets

said by Ted Hodgins :
. . .
The firmware update included in this upcoming release also has the HDMI cables working very well with the HD Pass-Through feature.

Ted Hodgins replied to comment from Russ | May 3, 2012 4:49 PM
Click the following link for the complete blog entries:

»Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Donfish
York Pa.

join:2009-07-15
York, PA

Thanks Russ, don't know how I missed that.


Russ6

join:2011-03-17
Houston, TX
kudos:1

The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog.

They explain the plans for Houston to get On-Screen Guide 2.0

quote:
Ted when will Comcast launch the 2.0 new guide? i have the new RNG 200N in Houston? The Guide is very beautiful.

Brandon | May 15, 2012 10:56 AM

»blog.comcast.com/2010/05/new-gui···nt-48519
quote:
@Brandon, we have a meeting in Houston at the end of the month to go over our proposed schedule and additional details with the local Comcast management team. We have had great success in our launched areas.

The plan is to get On-Screen Guide 2.0 »www.xfinity.com/onscreenguide2
available to our Houston customers this year just as we have been able to do in Florida, Georgia, South Carolina, Mississippi, Tennessee, parts of Louisiana and now Minnesota (and soon New Mexico and Texas).

I will have a better date for your area after our meeting with the Comcast Houston team.

The plan we are following has been to introduce On-Screen Guide 2.0 with AnyRoom DVR initially and then also eventually include all of the RNG devices (RNG 100, 150 and 200) after a certain date in deployed markets later this year.

We do understandably have a controlled deployment plan for the early stages of this guide deployment so we can monitor customer and business metrics, install times, and the overall impact to our customers and to the business.

Even though you already have a Cisco RNG 200N now, getting the new On-Screen Guide 2.0 initially is a factor of getting a Cisco RNG box after a certain calendar date in each market.

After that, the current plan is to arrange to change the on-screen guide on the existing RNG set tops in the On-Screen Guide 2.0 deployed markets. That will require some advance, direct and wide customer communication.

Ted Hodgins replied to comment from Brandon | May 15, 2012 12:07

»blog.comcast.com/2010/05/new-gui···nt-48521
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'


cypherstream
Premium,MVM
join:2004-12-02
Reading, PA
kudos:3
reply to RKB_t

The plan is to get On-Screen Guide 2.0 »www.xfinity.com/onscreenguide2
available to our Houston customers this year just as we have been able to do in Florida, Georgia, South Carolina, Mississippi, Tennessee, parts of Louisiana and now Minnesota (and soon New Mexico and Texas).

So it's in 7 states but yet not one single damn review on it or poster on here.

Why am I having trouble believing this guy?


Russ6

join:2011-03-17
Houston, TX
kudos:1

said by cypherstream:

The plan is to get On-Screen Guide 2.0 »www.xfinity.com/onscreenguide2
available to our Houston customers this year just as we have been able to do in Florida, Georgia, South Carolina, Mississippi, Tennessee, parts of Louisiana and now Minnesota (and soon New Mexico and Texas).

So it's in 7 states but yet not one single damn review on it or poster on here.

Why am I having trouble believing this guy?

It is not widely deployed. It currently is only available in 7 states with the Cisco RNG 200-N DVR (only for the SA/Cisco STB markets, not the Motorola STB markets) and requires the customer to have AnyRoom DVR functionality. It has only been made available recently over the last 3 or 4 months except for 2 sites in Florida which I think were test markets. It will be deployed on other RNG STBs and the more modern Motorola STBs in the future.
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3
reply to RKB_t

Still no DVR manager..... Website says it’s available in my area but can't find a box. What the hell is going on with these engineers, they start summer/fall/winter vacation already?


Russ6

join:2011-03-17
Houston, TX
kudos:1

said by Mike Wolf:

Still no DVR manager..... Website says it's available in my area but can't find a box. What the hell is going on with these engineers, they start summer/fall/winter vacation already?

DVR Manager is not going to be available in SA/Cisco STB markets until the new S26 guide is deployed. The S26 guide is scheduled to start being deployed in June 2012. It will take months before it is deployed in all SA/Cisco STB markets.
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

then why would the website say it was available in my area when I'm logged into my account? Thanks for the update Russ.


Russ6

join:2011-03-17
Houston, TX
kudos:1

It is probably too difficult for Comcast to coordinate the web site with the release of S26 in every SA/Cisco STB market. There was a similar issue when the World of More was being deployed in Houston. It took over a year to be deployed across Houston and during that time it said it was available in all of Houston.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

Well let's hope everything works out for the best. Any thoughts on what this new guide might look like? I'm still getting used to the S25 guide lol


Russ6

join:2011-03-17
Houston, TX
kudos:1

said by Mike Wolf:

Well let's hope everything works out for the best. Any thoughts on what this new guide might look like? I'm still getting used to the S25 guide lol

It will look like the current S25 guide with some additional features found in the Motorola A28 guide. For more information see the following link and the post that follows it:
»Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Russ6

join:2011-03-17
Houston, TX
kudos:1

The following excerpt is from Ted Hodgins' "New Guide for Scientific Atlanta Cable Boxes" blog. This is the first time I have seen an announcement that On-Screen Guide 2.0 will be available on new Cisco RNG 150N boxes in July in selected areas.

quote:
. . .
In some areas (Florida, Georgia, South Carolina, Mississippi, Tennessee, Louisiana and Minnesota) we are already delivering On-Screen Guide 2.0 »www.xfinity.com/onscreenguide2 to our AnyRoom DVR customers and in July will start delivering that guide experience to new Cisco RNG 150N and Cisco RNG 200N boxes in those areas.
. . .

Ted Hodgins replied to comment from Nate | June 12, 2012 4:59 PM

»blog.comcast.com/2010/05/new-gui···nt-50194
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Russ6

join:2011-03-17
Houston, TX
kudos:1

The following excerpt concerning the start of the S26 guide deployment is from Ted Hodgins' "New Guide for Scientific Atlanta Cable Boxes" blog. This is the first time I have seen an announcement that it is being delayed to August. Previous posts have stated that it would start in June.

quote:
. . .
This is a site by site roll-out so when your specific area gets it may vary. We do plan to start deployments in areas of Connecticut but aren't at liberty to release our scheduled dates or sequence at this point.

The majority of our customer deployments for these features are scheduled to begin soon after the Summer Olympics have completed (after August 12).

Ted Hodgins replied to comment from Jess | June 25, 2012 11:18 AM

»blog.comcast.com/2010/05/new-gui···nt-51030
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Russ6

join:2011-03-17
Houston, TX
kudos:1

The following excerpt concerning the On-Screen Guide 2.0 deployment is from Ted Hodgins' "New Guide for Scientific Atlanta Cable Boxes" blog. I think it is more than a slight change.

quote:
. . .
New as I used the word here means newly installed or obtained by a customer from Comcast after a certain date.

A slight change from our previous plan is that we now don't have plans to update existing cable boxes currently in customer's homes to On-Screen Guide 2.0.

For our existing customers: Once On-Screen Guide 2.0 is available in your market, we would need to swap the existing Cisco RNG 200N or Cisco RNG 150N boxes in your home or you could arrange to get the new boxes from your local Comcast service center in order to get On-Screen Guide 2.0.

More information on On-Screen Guide 2.0 is available here.
»www.xfinity.com/onscreenguide2

Ted Hodgins replied to comment from Dan | July 2, 2012 4:49 PM

»blog.comcast.com/2010/05/new-gui···nt-51436
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

wdsnls

join:2003-06-19
Palm City, FL

I just posted a question to the blog regarding "new". I picked up a RNG200N two weeks ago from my local office. It was shrink wrapped and had never been issued previously. It had a manufacture date of May 2012. If this is not considered "new" and I have to swap it, I will keep the box and do without the On-Screen 2.0 guide. I can't see them having to swap all existing boxes. There was nothing but lines out the door and parking problems when they were issuing the DTA's. This could be worse!



rej4sl

join:2008-07-11
Minneapolis, MN
reply to RKB_t

I just called comcast. We are in Minneapolis. Yes we have the 2.0 guide boxes. No you can't collect one. Yes you have a RNG 200 box but we can't update over the air. WE have to arrange a Tech call and there is a $23.00 service fee. I asked why and then for a supervisor but still waiting for a call back.
I can't believe we have to pay a fee to upgrade our guide.



cypherstream
Premium,MVM
join:2004-12-02
Reading, PA
kudos:3

2 edits

I don't understand why they can't update the box remotely. They've been doing this for years, as has been Verizon Fios, AT&T U-Verse, DirecTV, Dish Network, and other cable / satellite providers all over the world.

How do you think Comcast went from SARA to I-Guide? Or Passport Echo to SARA to I-Guide? How did Time Warner load Navigator remotely? How about DirecTV's HD-UI upgrade? What about Dish Network updating the Hopper to skip commercials on Prime Time Anytime? What about Sky UK's latest HD-UI update? You send a signal to the box and tell it to download new software.

This is just really weird. I'm curious what they come back with - if anything.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

I'm speechless and quite a bit pissed.



maybe

@comcast.net
reply to wdsnls

If OSG 2.0 wasn't live in your area when you got your box, then you will most likely have to swap it out. The box you receive will be pre-loaded with OSG 2.0. I suppose Comcast is too lazy to actually deploy the new guide to customers. If they pushed I-Guide to boxes, certainly they can do the same here.