New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog) - Comcast Cable TV

Author	All Replies
RKB_t join:2012-05-02 Houston, TX	reply to andyross Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog) There was a thread that had this information before the Power Failure. It works the same in the SA/Cisco areas. I think the new RNG STBs and new guides that use Tru2way will have a faster download rate.
	to forum · permalink · 2012-05-08 00:41:37 ·

Mike Wolf join:2009-05-24 Beachwood, NJ kudos:3	reply to andyross Very cool and technical. So is that a yes?
	to forum · permalink · 2012-05-08 04:07:04 ·
RKB_t join:2012-05-02 Houston, TX	said by Mike Wolf: Very cool and technical. So is that a yes? said by andyross : The datarate is rather slow. It is not transmitted at your download speed, so that would be a no. It is transmitted on a repeated basis to every STB.
	to forum · permalink · 2012-05-08 23:54:39 ·
Mike Wolf join:2009-05-24 Beachwood, NJ kudos:3	So then I'm guessing no one knows lol
	to forum · permalink · 2012-05-09 03:58:15 ·
RKB_t join:2012-05-02 Houston, TX	The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog. Use the following methods to determine when you wil get the new guide update. quote: Hi Ted, What I believe is frustrating to most of the Cisco/SA customers is the lack of a plan, communication and execution. I have been trying for over a year to find out what the plan is. If you tell us its 2014, then it is 2014. Its the lack of a plan and communication that is frustrating. How hard is it to put a plan together and publish? Tom tom \| May 6, 2012 8:42 PM »blog.comcast.com/2010/05/new-gui···nt-47952 quote: Hello Tom, my post below [Note: Link to a similar post »Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog) ] from May 1st outlines at a high level the plan that we have for our customers that have Scientific-Atlanta and Cisco branded cable boxes. We are scheduled to start delivering additional features and functionality over the summer of 2012. Better communication is something that you will see as we get closer to delivering these new features in each area. Typically notifications and announcements around products, channels and services are done via a combination of bill messages, e-mails, bill inserts, TV commercials, direct mail, box messages as well as this site [Note: continue to check Ted's blog]. Ted Hodgins replied to comment from tom \| May 9, 2012 11:27 AM »blog.comcast.com/2010/05/new-gui···nt-48119
	to forum · permalink · 2012-05-09 15:57:09 ·
miscDude join:2005-03-24 Hendersonville, NC	reply to Mike Wolf said by Mike Wolf: So then I'm guessing no one knows lol Based off this information on the hardware capabilities, we are looking at about a 1.54Mbps data rate on that out-of-band channel which carries all the out of band data. This means that the guide data would only utilize a small portion of available speed. »www.cisco.com/en/US/prod/collate···eb7b.pdf
	to forum · permalink · 2012-05-09 17:35:42 ·
Mike Wolf join:2009-05-24 Beachwood, NJ kudos:3 Reviews: ·Comcast	reply to RKB_t rarely does this ever happen smoothly. Depending on which call center or web chat tech a customer gets, sometimes they have absolutely no idea the speed tiers Comcast offers. I've personally been told by techs that Comcast doesn't offer anything over 8Mbps or even 12Mbps for my area. When I politely inform them that I have Blast 30Mbps they say that is impossible and one even called me a dirty liar whom was later terminated. This becomes a problem when a customer is calling in about performance problems. It sounds like they have outdated information but they claim it is current until 2014. In contrast the North American call centers we have in Canada and the US are on the ball with their tech support stuff.
	to forum · permalink · 2012-05-09 17:45:46 ·
andyross Premium,MVM join:2003-05-04 Schaumburg, IL	We are talking about the OOB data rate used by the cable boxes, not HSI. Although, most HD boxes do also have DOCSIS modems in them, but are usually not used. I think the Tivo-on-Motorola used it, and it may also be used whenever True2Way is rolled out.
	to forum · permalink · 2012-05-09 18:17:36 ·
Mike Wolf join:2009-05-24 Beachwood, NJ kudos:3	ah ok awesome thanks for the clear cut answer andy.
	to forum · permalink · 2012-05-10 01:44:12 ·
mikedz4 join:2003-04-14 Weirton, WV	reply to RKB_t I'm glad Cisco areas are getting it. I've been told I won't see any updates this year unfortunately. Probably the mysterious case of the missing bandwidth lol.
	to forum · permalink · 2012-05-13 23:58:42 ·
Donfish York Pa. join:2009-07-15 York, PA	reply to RKB_t (York Pa.) Back in December 2011 I posted from that blog: The HD Pass Through feature was one that was in the previous guide and is now re-introduced in this software patch. With this patch, we have seen no issues when using component cables and following the steps outlined to activate the HD Pass Through feature. Currently we have experienced inconsistent and mixed results using HDMI cables with different TV sets and different cable boxes. This is unfortunate as we know a lot of our customers have HDMI connections built in behind walls for larger mounted TV sets. The HDMI issue is scheduled to be addressed in a future release. Information about this bug seems to have found it's way off the blog. Has anyone had the HD Pass Through using HDMI with the Cisco RNG 150HD work properly? Basically what happens is after I set up passthrough the first station I tune to will become the default resolution and any station tuned to after that will retain that resolution, forcing a new handshake by cycling ports with the sets remote resets the set to the proper resolution for the station tuned but then that resolution becomes the default when tuning to another station with a different res. I have two of the above boxes into two Vizio sets
	to forum · permalink · 2012-05-14 01:55:22 ·
Russ join:2011-03-17 Houston, TX kudos:1	said by Donfish: (York Pa.) Back in December 2011 I posted from that blog: The HD Pass Through feature was one that was in the previous guide and is now re-introduced in this software patch. With this patch, we have seen no issues when using component cables and following the steps outlined to activate the HD Pass Through feature. Currently we have experienced inconsistent and mixed results using HDMI cables with different TV sets and different cable boxes. This is unfortunate as we know a lot of our customers have HDMI connections built in behind walls for larger mounted TV sets. The HDMI issue is scheduled to be addressed in a future release. Information about this bug seems to have found it's way off the blog. Has anyone had the HD Pass Through using HDMI with the Cisco RNG 150HD work properly? Basically what happens is after I set up passthrough the first station I tune to will become the default resolution and any station tuned to after that will retain that resolution, forcing a new handshake by cycling ports with the sets remote resets the set to the proper resolution for the station tuned but then that resolution becomes the default when tuning to another station with a different res. I have two of the above boxes into two Vizio sets said by Ted Hodgins : . . . The firmware update included in this upcoming release also has the HDMI cables working very well with the HD Pass-Through feature. Ted Hodgins replied to comment from Russ \| May 3, 2012 4:49 PM Click the following link for the complete blog entries: »Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog) -- SA 8300 HD DVRs with Patched S25 Guide Links: 'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'
	to forum · permalink · 2012-05-14 03:40:35 ·
Donfish York Pa. join:2009-07-15 York, PA	Thanks Russ, don't know how I missed that.
	to forum · permalink · 2012-05-14 04:59:33 ·
Russ join:2011-03-17 Houston, TX kudos:1	The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog. They explain the plans for Houston to get On-Screen Guide 2.0 quote: Ted when will Comcast launch the 2.0 new guide? i have the new RNG 200N in Houston? The Guide is very beautiful. Brandon \| May 15, 2012 10:56 AM »blog.comcast.com/2010/05/new-gui···nt-48519 quote: @Brandon, we have a meeting in Houston at the end of the month to go over our proposed schedule and additional details with the local Comcast management team. We have had great success in our launched areas. The plan is to get On-Screen Guide 2.0 »www.xfinity.com/onscreenguide2 available to our Houston customers this year just as we have been able to do in Florida, Georgia, South Carolina, Mississippi, Tennessee, parts of Louisiana and now Minnesota (and soon New Mexico and Texas). I will have a better date for your area after our meeting with the Comcast Houston team. The plan we are following has been to introduce On-Screen Guide 2.0 with AnyRoom DVR initially and then also eventually include all of the RNG devices (RNG 100, 150 and 200) after a certain date in deployed markets later this year. We do understandably have a controlled deployment plan for the early stages of this guide deployment so we can monitor customer and business metrics, install times, and the overall impact to our customers and to the business. Even though you already have a Cisco RNG 200N now, getting the new On-Screen Guide 2.0 initially is a factor of getting a Cisco RNG box after a certain calendar date in each market. After that, the current plan is to arrange to change the on-screen guide on the existing RNG set tops in the On-Screen Guide 2.0 deployed markets. That will require some advance, direct and wide customer communication. Ted Hodgins replied to comment from Brandon \| May 15, 2012 12:07 »blog.comcast.com/2010/05/new-gui···nt-48521 -- SA 8300 HD DVRs with Patched S25 Guide Links: 'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'
	to forum · permalink · 2012-05-15 18:45:31 ·
cypherstream Premium,MVM join:2004-12-02 Reading, PA kudos:3	reply to RKB_t The plan is to get On-Screen Guide 2.0 »www.xfinity.com/onscreenguide2 available to our Houston customers this year just as we have been able to do in Florida, Georgia, South Carolina, Mississippi, Tennessee, parts of Louisiana and now Minnesota (and soon New Mexico and Texas). So it's in 7 states but yet not one single damn review on it or poster on here. Why am I having trouble believing this guy?
	to forum · permalink · 2012-05-18 14:29:19 ·
Russ join:2011-03-17 Houston, TX kudos:1	said by cypherstream: The plan is to get On-Screen Guide 2.0 »www.xfinity.com/onscreenguide2 available to our Houston customers this year just as we have been able to do in Florida, Georgia, South Carolina, Mississippi, Tennessee, parts of Louisiana and now Minnesota (and soon New Mexico and Texas). So it's in 7 states but yet not one single damn review on it or poster on here. Why am I having trouble believing this guy? It is not widely deployed. It currently is only available in 7 states with the Cisco RNG 200-N DVR (only for the SA/Cisco STB markets, not the Motorola STB markets) and requires the customer to have AnyRoom DVR functionality. It has only been made available recently over the last 3 or 4 months except for 2 sites in Florida which I think were test markets. It will be deployed on other RNG STBs and the more modern Motorola STBs in the future. -- SA 8300 HD DVRs with Patched S25 Guide Links: 'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'
	to forum · permalink · 2012-05-18 16:50:46 ·
Mike Wolf join:2009-05-24 Beachwood, NJ kudos:3	reply to RKB_t Still no DVR manager..... Website says it’s available in my area but can't find a box. What the hell is going on with these engineers, they start summer/fall/winter vacation already?
	to forum · permalink · 2012-05-19 21:40:50 ·
Russ join:2011-03-17 Houston, TX kudos:1	said by Mike Wolf: Still no DVR manager..... Website says it's available in my area but can't find a box. What the hell is going on with these engineers, they start summer/fall/winter vacation already? DVR Manager is not going to be available in SA/Cisco STB markets until the new S26 guide is deployed. The S26 guide is scheduled to start being deployed in June 2012. It will take months before it is deployed in all SA/Cisco STB markets. -- SA 8300 HD DVRs with Patched S25 Guide Links: 'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'
	to forum · permalink · 2012-05-20 16:26:28 ·
Mike Wolf join:2009-05-24 Beachwood, NJ kudos:3	then why would the website say it was available in my area when I'm logged into my account? Thanks for the update Russ.
	to forum · permalink · 2012-05-20 19:38:29 ·
Russ join:2011-03-17 Houston, TX kudos:1	It is probably too difficult for Comcast to coordinate the web site with the release of S26 in every SA/Cisco STB market. There was a similar issue when the World of More was being deployed in Houston. It took over a year to be deployed across Houston and during that time it said it was available in all of Houston.
	to forum · permalink · 2012-05-20 21:58:31 ·

US Cable Support > Comcast Cable TV > New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)

Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)