CH101
join:2010-04-28
Cherry Hill, NJ | reply to RKB_t
Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog) What "new features" can be expected with the guide update? |
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The Q
join:2008-06-26
Collegeville, PA | said by CH101:What "new features" can be expected with the guide update?
listed in post 1 and 2 at the comcast link below
»forums.comcast.com/t5/XfinityTV-···/1501473 |
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 telcodad
join:2011-09-16
Lincroft, NJ
kudos:1 | reply to telcodad
said by telcodad:said by telcodad:And it looks like my area of NJ will be getting the S26 update in mid-February:
From: »forums.comcast.com/t5/XfinityTV-···1#M63130
From ComcastTeds
1-03-2013 4:02 PM
... The Cherry Hill area is currently scheduled for later this month. The Monmouth County and Ocean County areas are currently scheduled for mid-February. FYI - The S26 update for the Cherry Hill area has now been postponed by a week: From: » forums.comcast.com/t5/XfinityTV-···5#M65696From ComcastTeds
1-28-2013 2:23 PM
The Cherry Hill area was moved out a week to accommodate other projects and locations.
That area of southern NJ is currently scheduled to receive this guide software and firmware update (including third party cable cards) and new features the week of February 4th. Thanks for your patience. The S26 update for the Cherry Hill area has been postponed again:
From: »forums.comcast.com/t5/XfinityTV-···7#M66568
From ComcastTeds
2-4-2013 3:26 PM
The guide software and cablecard FW updates for the Cherry Hill area were moved again to accommodate other projects and customer-related business needs. The updates are no longer scheduled for this week in southern NJ.
All of our areas in NJ (with Cisco and Scientific-Atlanta branded cable boxes) are still currently expected to receive these updates this month. Apologies for the change in schedule.
Once the dates for NJ are re-confirmed and as we get closer to those dates, I will be able to post that information here. Thanks for your continued patience. |
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Reviews:
 ·Comcast
| Update on S26 rollout
»forums.comcast.com/t5/XfinityTV-···1#M66603
SCHEDULE UPDATE:
Customers in additional areas of PA listed below are currently scheduled to get the on-screen guide updates and new features this week::
PENNSYLVANIA: Abington Township, Alexandria, Archbald, Avoca, Benton Township, Berrysburg, Blakely, Brady Township, Broad Top Township, Carbon Township, Catherine Township, Clarks Green, Clarks Summit, Clinton Township, Coaldale, Coalmont, Covington Township, Dallas, Dallas Township, Dalton, Dudley, Dunmore, Dupont, Duryea, Edwardsville, Elizabethville, Elmhurst Township, Exeter, Exeter Township, Factoryville, Forty Fort, Franklin Township, Glenburn Township, Gratz, Harveys Lake, Higgins Township, Henderson Township, Hopewell, Hopewell Township, Hubbley Township, Hughestown, Huntingdon, Jefferson Township, Jenkins Township, Jessup, Juniata Township, Kingston Township, Kistler, Laflin, LaPlume Township, Lehman Township, Liberty Township, Lincoln Township, Logan Township, Luzerne, Lykens, Lykens Township, Madison Township, Marklesburg, Mifflin Township, Mill Creek, Mill Hall, Moosic, Morris Township, Moscow, Mt. Union. Nanticoke, Newtown Hamilton, Newton Township, Nicholson, North Abington Township, Northmoreland Township, Old Forge, Olyphant, Oneida Township, Penn Township, Petersburg, Pillow, Pittston, Pittstown Township, Plains Township, Plymouth, Porter Township, Ransom Township, Roaring Brook Township, Rush Township, Saxton, Scott Township, Scranton, Shirley Township, Shirlesyburg, Smithfield Township, South Abington Township, Spring Brook Township, Swoyersville, Taylor, Throop, Tower City, Union Township, Upper Mahontongo Township, Upper Paxton Township, Walker Township, Washington Township, Wayne Township, Wells Township, West Pittston, West Wyoming, Wicionisco Township, Williams Township, Williamsburg, Williamsport, Williamstown, Woodbury Township, Wyoming, Yatesville.
Details on the new features available are detailed in the initial post in this thread. Additional information can be found at »www.xfinity.com/meetyourguide
Additional locations will be announced as they are confirmed. All locations are expected to be completed by the end of March 2013. Thanks for your patience.
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I'm always up for a good chat and helping with VoIP testing so my contact info is below.
Gigaset.net: Michael Wolf
Callcentric: 17772288600
SIP URI: sip:226976325024#9@sip.gigaset.net and sip:17772288600@in.callcentric.com
Skype: MikeWolf051 |
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telcodad
join:2011-09-16
Lincroft, NJ
kudos:1 | Latest update on the S26 deployment on Ted Hodgins' (aka "ComcastTeds") "New Features for Scientific-Atlanta/Cisco Cable Boxes" stickied thread on the Comcast Help and Support Forum:
From: »forums.comcast.com/t5/XfinityTV-···1#M67779 ):
From: ComcastTeds
2-18-2013 3:41 PM
SCHEDULE UPDATE:
Customers in Alexandria and Arlington, Virginia are currently scheduled to get the on-screen guide updates and new features this week.
Details on the new features available are detailed in the initial post in this thread. Additional information can be found at »www.xfinity.com/meetyourguide
Additional locations will be announced as they are confirmed. All locations are expected to be completed in early 2013. Thanks for your patience. |
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telcodad
join:2011-09-16
Lincroft, NJ
kudos:1 | reply to telcodad
said by telcodad:And it looks like my area of NJ will be getting the S26 update in mid-February:
From: »forums.comcast.com/t5/XfinityTV-···1#M63130
From ComcastTeds
1-03-2013 4:02 PM
... The Monmouth County and Ocean County areas are currently scheduled for mid-February. The latest update now for the Monmouth and Ocean County NJ areas:
From: »forums.comcast.com/t5/XfinityTV-···9#M68274
From ComcastTeds
2-25-2013 11:39 AM
... Monmouth County and Ocean County are currently scheduled for early March pending final internal approvals. Once we get closer to that date I will be sure and confirm that information here. Thanks for your patience. |
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| It's always changing and quite frankly, being IN Ocean County, we're getting fed up with the incompetence of the decision makers. We were supposed to get the update before the snowstorm hit and we got delayed again. Then instead of them making it up to us by doing us immediately, they went off to do other states instead. Comcast couldn't find their head if it was glued to their hand. |
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| I do have to agree that I'm starting to get a bit tired of the wait myself.
I heard from a tech that was visiting last Monday that his boss said March 6th. Ted hasn't responded. |
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| Lack of progress with SA/Cisco Cable Boxes updated This is a collaborated open letter I was sent from a few people who wished to express some troubles they are having. These are their words, not mine:
We're just confused at this point because we assumed our area was scheduled to get the update the week a few days before the snowstorm hit and that when the restoration effort in New England was over that that schedule would pick up where it was left off but instead most of Pennsylvania was done, and then most recently Alexandria and Arlington, Virginia was done. We noticed we were told that Southern Jersey would be done by the end of February and then some magical decision without consideration to us real customers was made to accommodate "other projects" and "customer-related business needs" to push us again to a generic time by the end of March just like everyone else, an empty party line. We're sure another excuse will be made and we'll all be pushed to June. We bet the decision makers already have their update regardless of their location so they are in no big hurry and are dragging their feet. We know it's not Teds fault for the lack of information, he's being very nice in giving us updates, it's just very frustrating when the information we do get is either unrelated to our specific location or the same "end of March 2013" statement. It's as if Comcast simply has no concept of time management and scheduling and can't plan a day in advance. Hypothetically, Us questioning this would give us the response of "things come up" and our response would be "not our problem, we're paying for a service, figure it out without negatively affecting us. Hire more engineers and techs, you got the money we pay you".
It just feels like we're being strung along like sheep. We're always thanked for our patience but at some point very very soon our patience is going to run out and then what? Not like we're going to get reimbursed for making us wait longer because of decisions made that affect us without consideration. The entire point of this thread is to keep us customers up to date in what is going on with Comcast and yet we get ever so slightly more then the generic response we'd get if we called the 1800 number and get a call center overseas. Again we know this isn't Ted's fault and no one here is blaming him in the least.
Ok there we go. Those are not my words, I'm just passing them along as requested. |
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| That's a pretty immature "letter" that people should be embarrassed to be associated with. |
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| I disagree I think there are some valid points. |
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| "us real customers"
"We bet the decision makers already have their update regardless of their location so they are in no big hurry and are dragging their feet."
"not our problem, we're paying for a service, figure it out without negatively affecting us. Hire more engineers and techs, you got the money we pay you".
If I worked for Comcast, and received something this bratty, I'd push whatever they are complaining about back another two months. Its embarrassing that someone would even take the amount of time to write something like that out to complain about a SOFTWARE UPDATE to a set top box. Grow up. |
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| I could certainly understand the frustration these individuals feel. |
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| "Mike Wolf" Do you know if the "Channels Not Available" message that I am receiveing on my TIVO Premiere is a "Cable Card" problem??? Never had a problem until after Christmas. Is it because my Cisco area went to the I-Guide (A25)? Thanks |
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Reviews:
·Comcast
| updated stuff which channels in particular. You mean like this »tinypic.com/view.php?pic=29ypqb9&s=6 ?
or
»support.tivo.com/euf/assets/imag···able.jpg
or do you mean »i68.photobucket.com/albums/i1/05···s012.jpg
Cisco areas are using the S25 software guide and moving to the S26 software guide. This change wouldn't affect the TiVo since it runs on the cableboxes. There is supposed to be a firmware update to the Cisco/SA cablecards to correct a "not authorized" message that randomly appears on both the cablecard equipped cableboxes, and any customer owned device that uses a cablecard such as TiVo and Moxi and home theater computers. Unfortunately I don't have any information about what firmware version was pushed to the cards but once I know that information I can look into it with Cisco's support and look into the release notes to see if there are any known issues. You can find the card information if you go to Settings & Messages -> Settings -> Remote, CableCARD, & Devices -> CableCARD Decoder -> CableCARD Options -> CableCARD Menu -> CableCARD Diag Screen
then look for
H/W Model:
Bldr Ver:
OS Ver:
Build Time:
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I'm always up for a good chat and helping with VoIP testing so my contact info is below.
Gigaset.net: Michael Wolf
Callcentric: 17772288600
SIP URI: sip:226976325024#9@sip.gigaset.net and sip:17772288600@in.callcentric.com
Skype: MikeWolf051 |
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telcodad
join:2011-09-16
Lincroft, NJ
kudos:1 | reply to telcodad
Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog) said by telcodad:said by telcodad:And it looks like my area of NJ will be getting the S26 update in mid-February:
From: »forums.comcast.com/t5/XfinityTV-···1#M63130
From ComcastTeds
1-03-2013 4:02 PM
... The Monmouth County and Ocean County areas are currently scheduled for mid-February. The latest update now for the Monmouth and Ocean County NJ areas: From: » forums.comcast.com/t5/XfinityTV-···9#M68274From ComcastTeds
2-25-2013 11:39 AM
... Monmouth County and Ocean County are currently scheduled for early March pending final internal approvals. Once we get closer to that date I will be sure and confirm that information here. Thanks for your patience. Looks like continued delays for the S26 deployment in NJ given today's update:
From: »forums.comcast.com/t5/XfinityTV-···3#M68993
From ComcastTeds
3-6-2013 10:42 AM
... Our schedule in NJ has been impacted by a few weather events and some other business and customer priorities. We continue to work with the local NJ Comcast teams to get this update deployed.
I will be sure and post the confirmed dates here (as I have done all along for each area).
Thanks for your continued patience. |
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| Not surprised. Starting to think it's a personal vendetta against us lol  |
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| reply to RKB_t
Comcast won't have even 30% of its markets on the On-Screen Guide 2.0, 3.0, X1 or even X2; I would say even within the next ten years! They are so slow and behind the times it's actually amazing they do so well? A report came out the other day which said that VOD rentals are much better on other providers because their GUI's are updated and users can actually see and navigate to what they want to see. Comcast's OnDemand is almost impossible for normal everyday cable users and forget about older people. Hell sometimes it's hard for me to find a show as they may have it on one of 20+ categories where it doesn't belong!
5th
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"The relationship between what we see and what we know is never settled..." |
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The Q
join:2008-06-26
Collegeville, PA | said by FifthE1ement:Comcast won't have even 30% of its markets on the On-Screen Guide 2.0, 3.0, X1 or even X2; I would say even within the next ten years! They are so slow and behind the times it's actually amazing they do so well? A report came out the other day which said that VOD rentals are much better on other providers because their GUI's are updated and users can actually see and navigate to what they want to see. Comcast's OnDemand is almost impossible for normal everyday cable users and forget about older people. Hell sometimes it's hard for me to find a show as they may have it on one of 20+ categories where it doesn't belong!
5th
I read something similar today. Here is a link to that article:
»www.mediapost.com/publications/a···MsLGndaw
On an individual basis, however, some of the cable operators (such as Comcast) do score as well among consumers for VOD services as the telecom companies, Crupnick says. For the study, NPD only measured movies for which a separate per-movie-rental fee is charged, as opposed to movies that may come as part of a premium subscription, such as HBO or Comcast’s Streampix. |
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The Q
join:2008-06-26
Collegeville, PA | reply to Mike Wolf
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