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Russ6

join:2011-03-17
Houston, TX
kudos:1
reply to turnerbrewer

Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)

I don't think the software for the X1 Guide is ready for either the Motorola or Cisco STBs. The X1 Guide is only being deployed on the Pace X1 Gateway.

Comcast is trying to take advantage of the new Pace X1 Gateway by only allowing new triple play customers to get it. Comcast plans to offer it to existing customers after the "new" wears off. This could be a matter of months or years.

I think the real problem is that it takes Comcast years to produce the Guide software and get the bugs out. Comcast is forming the CoMPASS group to address this, but even that will take a long time before it produces good results. In the meantime, Comcast will continue losing customers because of this.
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

turnerbrewer

join:2011-11-22
Reviews:
·Comcast
reply to Russ6
Comcast needs to push the X1 guide to the existing customers boxes now.
Push the guide to compatible boxes. What incentive do I have to stay with Comcast and the A28 IGuide when I can go with DirecTv and receive a free HD Genie with 5 tuners? Comcast even cripples their own X1 box by only allowing 2 of the 6 tuners to operate... Comcast reminds me of IBM circa 1979/1980's. They are arrogant and refuse to listen to their customers.
Comcast requires current customers to subscribe to Triple Play in order to receive the X1 box, but the very market demographic that would be interested in the features of the X1 would not be interested in Phone service over a wired connection. Comcast is out of touch and blind.

turnerbrewer

join:2011-11-22
reply to Russ6
.

Russ6

join:2011-03-17
Houston, TX
kudos:1
reply to JeepMatt
Comcast needs to get the guides deployed to more people without having to stop the deployment to send out a patch. After that, Comcast can add more features. Also, the guides need to take advantage of the STB hardware. For example, the Cisco RNG 200N supports AnyRoom DVR but it is only deployed in some of the SA/Cisco markets and the Pace X1 gateway has six tuners but the X1 guide only allows 2 shows to be recorded at the same time.
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'


JeepMatt
C'mon the U
Premium
join:2001-12-28
Wilmington, DE
kudos:3
reply to Russ6
Well seeing that X1 appears to pretty much be the same program guide that Verizon FIOS has had for over a year - I hope they put some more people on creating new ideas...
--
"ONE team - ONE city - ONE dream!!"

Russ6

join:2011-03-17
Houston, TX
kudos:1
reply to FifthE1ement
said by FifthE1ement:

said by telcodad:

said by turnerbrewer:

It is frustrating that Comcast keeps "patching" the outdated IGuide instead of offering a guide that the customers want.

Well, it looks like Comcast may be putting more priority on improving its OSGs now:

Comcast forms CoMPASS team to develop next generation user interfaces
By Steve Donohue, FierceCable - October 23, 2012
»www.fiercecable.com/story/comcas···12-10-23

Lol, but we probably won't see the results of this until 2015 by Comcast standards.

I agree this will further delay getting the X1 Guide deployed to the majority of Comcast customers. Comcast will be spending its time and efforts forming CoMPASS instead of working on the X1 guide and testing it. I hope the person Comcast finds to run CoMPASS doesn't decide to start all over again.
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Russ6

join:2011-03-17
Houston, TX
kudos:1

1 edit
reply to kenmanblue
said by kenmanblue:

Thanks Russ. I've just now posted there, and hopefully will get an explanation soon.

The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog and states that On-Screen Guide 2.0 with AnyRoom DVR functionality is available in Boynton Beach, Florida.
NOTE: Ted changed his answer. The last quote (in bold) is his new answer. On-Screen Guide 2.0 with AnyRoom DVR is NOT available in Boynton Beach, Florida.
quote:
Hi Ted,

I live in Boynton Beach, Florida, an area that is supposed to have all these great features, such as anyroom DVR, caller ID ON TV, control of DVR recordings from an iPhone or iPad and others. In fact, if I go,to Comcast online, it encourages me to order upgrades like Anyroom DVR, which it says is available. And yet, it is not. I have placed many calls to Comcast, and agreed to do the upgrade. The CSR was unable to understand why these features did not work. They escalated the issue, gave me a ticket number, and called me back 10 days later to tell me they have delayed the upgrade in my area. No one seems to know when it will actually take place, or what the problem is. Can you help figure this out? I don't know if its just my specific community or a larger area. I'm certainly not in any kind of remote area, nor a new subdivision. I'd appreciate anything you can do to help.

Kenneth Reisman | October 22, 2012 7:47 PM

»blog.comcast.com/2010/05/new-gui···nt-64304
quote:
Hello Mr. Reisman, thanks for reaching out.

In your area of FL, On-Screen Guide 2.0 is definitely available today when you have a subscription to AnyRoom DVR. We would need to professionally install new cable boxes in all cases.

On-Screen Guide 2.0 includes DVR Manager, Caller ID to the TV and many other new features. More info here: »www.xfinity.com/onscreenguide2

Apologies for the incorrect information you received. I've asked that someone from the local Comcast Florida team give you a call to go over the details with you.

Ted Hodgins replied to comment from Kenneth Reisman | October 23, 2012 4:27 PM

»blog.comcast.com/2010/05/new-gui···nt-64458
quote:
Hello Mr. Reisman, thanks for reaching out.

Apologies for the conflicting information you received. I've asked that someone from the local Comcast Florida team give you a call to go over the situation with you.

It sounds as though your area is one last small area where this new guide is not yet available. I should have some more information soon as to when your area is targeted. It should be very soon.

Ted Hodgins replied to comment from Kenneth Reisman | October 23, 2012 4:27 PM

»blog.comcast.com/2010/05/new-gui···entific-

atlanta-cable-boxes.html#comment-64458


--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'


FifthE1ement
Tech Nut

join:2005-03-16
Fort Lauderdale, FL
reply to telcodad
said by telcodad:

said by turnerbrewer:

It is frustrating that Comcast keeps "patching" the outdated IGuide instead of offering a guide that the customers want.

Well, it looks like Comcast may be putting more priority on improving its OSGs now:

Comcast forms CoMPASS team to develop next generation user interfaces
By Steve Donohue, FierceCable - October 23, 2012
»www.fiercecable.com/story/comcas···12-10-23

Lol, but we probably won't see the results of this until 2015 by Comcast standards.
--
"The relationship between what we see and what we know is never settled..."


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to turnerbrewer
said by turnerbrewer:

It is frustrating that Comcast keeps "patching" the outdated IGuide instead of offering a guide that the customers want.

Well, it looks like Comcast may be putting more priority on improving its OSGs now:

Comcast forms CoMPASS team to develop next generation user interfaces
By Steve Donohue, FierceCable - October 23, 2012
»www.fiercecable.com/story/comcas···12-10-23

kenmanblue

join:2012-10-18
reply to Russ6
Thanks Russ. I've just now posted there, and hopefully will get an explanation soon.


mikedz4

join:2003-04-14
Weirton, WV
reply to turnerbrewer
write wecanhelp@comcast.net and ask them if they can help you get the x1.

turnerbrewer

join:2011-11-22
Reviews:
·Comcast
reply to FifthE1ement
It is frustrating that Comcast keeps "patching" the outdated IGuide instead of offering a guide that the customers want.
What is also frustrating to me is that the X1 guide is available in my area, but it is not available to me since I am not a new Triple-Play customer. I have called numerous times and I am always denied the upgrade.


FifthE1ement
Tech Nut

join:2005-03-16
Fort Lauderdale, FL
reply to turnerbrewer
said by turnerbrewer:

What is rollout schedule for the A30 guide? When will it be released in the Atlanta market? What improvements are included in the A30 guide?
Is the A30 guide 16:9?

turnerbrewer the A30 guide is the same as your current iGuide but with a few more features such as closed captioning from the menu (rather than the hidden service menu), DVR recoding playback via online, a few other features and the features from the A28 update if you haven't gotten that yet. However the A30 guide is still not 16:9 and is exactly what you have now. It's crazy that at the core of the A30 is a decade old guide system!? What is Comcast thinking? I thought two years ago that now with technology increasing at an exponential rate that Comcast would HAVE TO put something out there that mimicked the burgeoning smartphone market or similar yet they have done almost next to nothing. The X1 guide is a great start but I think 99% of Comcast users will never see it and if they do it won't be for year! It's really very frustrating!
--
"The relationship between what we see and what we know is never settled..."

Russ6

join:2011-03-17
Houston, TX
kudos:1
reply to turnerbrewer
said by turnerbrewer:

What is rollout schedule for the A30 guide? When will it be released in the Atlanta market? What improvements are included in the A30 guide?
Is the A30 guide 16:9?

The only information I have about the A30 Guide is from the A30 Guide thread:
»iGuide A30

It is not 16:9, but that thread describes the improvments.
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

turnerbrewer

join:2011-11-22
reply to Russ6
What is rollout schedule for the A30 guide? When will it be released in the Atlanta market? What improvements are included in the A30 guide?
Is the A30 guide 16:9?

Russ6

join:2011-03-17
Houston, TX
kudos:1
reply to turnerbrewer
Comcast is deploying the Pace gateway with the X1 Guide (On-Screen Guide 3.0) in selected areas. This deployment will expand to other areas. Comcast has plans to eventually download the X1 Guide to both the Motorola and the SA/Cisco markets STBs that can support it. In the the SA/Cisco markets, it will start with the Cisco RNG 200N and then the other RNG boxes. In the Motorola markets, it will be deployed on the more modern STBs.

While that happens, Comcast is updating the current STBs. Motorola areas are getting the A30 Guide. SA/Cisco areas are getting the S26 Guide.

In some SA/Cisco areas, Comcast is deploying On-Screen Guide 2.0 to provide AnyRoom DVR functionality. Since On-Screen Guide 2.0 is a bridge guide to X1, Comcast is forcing users to get AnyRoom DVR functionality and have Comcast install it with new STBs.

I think the above is correct but it is hard to be sure. It will take a long time before it is all done and Comcast may change its plans before it is.
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

turnerbrewer

join:2011-11-22
Reviews:
·Comcast
reply to FifthE1ement
I am in the same boat. I have a Motorola RNG200N(DCX3501M) HDDVR and a Pace 110RNG. Comcast tells me that the X1/3.0 is available in my area, but it is only available to new subscribers for Triple Play. I do not need or want telephone service.....
Comcast should be able to push the new 3.0 guide to my Motorola RNG200N with no problem. I am paying too much $$$ each month for this antiquated guide. I might as well go back to satellite...


FifthE1ement
Tech Nut

join:2005-03-16
Fort Lauderdale, FL
reply to turnerbrewer
said by turnerbrewer:

Comcast should be able automatically update your DCX3400 with the 3.0 guide. Will they? Who knows with this company... When will they update? Probably by 2014...
Comcast should push the new 3.o guide to the customers who have the newer equipment and that live within the areas that offer the 3.0/X1 guide.
If DirecTv can push a button and update all of their HD receivers with a wonderful HD guide then why can not the largest cable TV provider, Comcast, not do the same?

Yeah it does seem very appalling that it has taken so long for Comcast to come out of the 90's. I have had iGuide since the late 90's, I'm not kidding! Well I think since at least 2001. I mean that is crazy to have a guide for over 10 years that has almost never changed (they've added features but the look is identical)!? I really don't think they will ever upgrade any areas with OSG 3.0. I think they will eventually send a letter to all customers saying if they want to enter the future they will need to have their boxes swapped out. That drives me nuts as I don't want to get a new box or bother with the hassle! My DCX3400 is the same as the RNG200N which they are supposedly already pushing out OSG 3.0 on now? It has 512MB of RAM and Tru2way/OCAP support. I just think the developers for Comcast are lost? I mean when you see DirecTV, DishNet, ATT U-verse, Verizon all with guides that look straight scifi compared to Comcast it's annoying that we usually pay more for a crappy guide from the 90's! LOL! What is even scarier is in my area most people have Motos but they have been also giving out Pace RNG110's over the past few years. Are they going to be able to upgrade someone that has an RNG110 and a DCX3400 in the same house to the same guide?!
--
"The relationship between what we see and what we know is never settled..."

turnerbrewer

join:2011-11-22
Reviews:
·Comcast
reply to FifthE1ement
Comcast should be able automatically update your DCX3400 with the 3.0 guide. Will they? Who knows with this company... When will they update? Probably by 2014...
Comcast should push the new 3.o guide to the customers who have the newer equipment and that live within the areas that offer the 3.0/X1 guide.
If DirecTv can push a button and update all of their HD receivers with a wonderful HD guide then why can not the largest cable TV provider, Comcast, not do the same?


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to FifthE1ement
said by FifthE1ement:

Hey telco, I was reading the ted blog and saw he is now saying areas that are Moto will never see Guide 2.0?

"@erich, On-Screen Guide 2.0 is targeted for selected areas where we use Scientific-Atlanta and Cisco branded cable boxes. In your zip code we use Motorola cable boxes so we don't have plans for On-Screen Guide 2.0 there.

However, On-Screen Guide 3.0 is available in your area.

:

What do you think? I have a DCX3400 and I'm starting to think it will never be updated. I think they will eventually send me a notice to swap out the box for a Cisco or SA? Which is crazy as the DCX340 is a powerful box in terms of specs, memory, etc...

Thanks,

5th

Yes, as Ted Hodgins has said, OSG 2.0 is supposed to be "a short term bridge as we work to get our On-Screen Guide 3.0 (X1) into more areas this year and into 2013," with the long term plan to get all of the newest cable boxes, regardless of hardware manufacturer, onto a common on-screen guide like OSG 3.0 ("X1").

I would think the Moto DCX3400 has enough memory and CPU power to handle OSG 3.0.


FifthE1ement
Tech Nut

join:2005-03-16
Fort Lauderdale, FL
reply to telcodad
Hey telco, I was reading the ted blog and saw he is now saying areas that are Moto will never see Guide 2.0?

"@erich, On-Screen Guide 2.0 is targeted for selected areas where we use Scientific-Atlanta and Cisco branded cable boxes. In your zip code we use Motorola cable boxes so we don't have plans for On-Screen Guide 2.0 there.

However, On-Screen Guide 3.0 is available in your area.

More info on On-Screen Guide 3.0 is available here: »xfinity.comcast.net/x1/

Currently available to new HD Triple Play customers in Augusta, Boston, Atlanta and Chattanooga. Additional locations are scheduled for 2012 and 2013. Those locations have not yet been publicly announced."

What do you think? I have a DCX3400 and I'm starting to think it will never be updated. I think they will eventually send me a notice to swap out the box for a Cisco or SA? Which is crazy as the DCX340 is a powerful box in terms of specs, memory, etc...

Thanks,

5th
--
"The relationship between what we see and what we know is never settled..."


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to Russ6
said by Russ6:

The following post is from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog and explains why the deployment of On-Screen Guide 2.0 was delayed for Houston.

quote:
@Timothy Oldner, glad to hear that you now have Comcast SportsNet Houston.

One way that the Houston area is unique is that we use Scientific-Atlanta and Cisco branded boxes for DVRs and Motorola and Pace boxes for non-DVRs. The Houston system is changing over to use Scientific-Atlanta and Cisco boxes exclusively and that is the priority right now.

On-Screen Guide 2.0 »www.xfinity.com/onscreenguide2 is still scheduled for Houston once this work is complete. That should be in early 2013. Thanks for your patience.

Ted Hodgins replied to comment from Timothy Oldner | October 2, 2012 1:35 PM

»blog.comcast.com/2010/05/new-gui···nt-61141

FYI - Just saw this thread in the Comcast Help and Support Forum about the Houston "Equipment Swap" »forums.comcast.com/t5/XfinityTV-···/1448839

The Equipment Swap webpage for customers in Houston to use for this is at: »xfinity.onprocess.com/xfinity

Russ6

join:2011-03-17
Houston, TX
kudos:1
reply to kenmanblue
said by kenmanblue:

I have to report that the comment made that DVR control, anyroom DVR, Guide 2.0 are available anywhere in Florida where S/A new cable boxes are in use is NOT TRUE. I live in Boynton Beach FL, and have one RNG 200n, and two RNG 150n cable boxes. While heavily advertised, none of those services is available, even though it says they are when I key in my account online. I placed several calls and spent a couple hours on the phone with several CSRs. They escalated the call and did 10 days of research. They then called me back to say they're sorry but implementation in our area is delayed. No date was given as to when it will be available.

Have you posted this in Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog and if so what was his response?

His blog is at:

»blog.comcast.com/2010/05/new-gui···xes.html

Maybe, he can explain what is going on.
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

GoodOmens

join:2005-07-06
Arlington, VA
reply to kenmanblue
I like how the dates for this keep slipping and slipping.

First it was delayed because of the Olympics, then it was going to be in October and now 2013???

kenmanblue

join:2012-10-18
reply to Russ6
I have to report that the comment made that DVR control, anyroom DVR, Guide 2.0 are available anywhere in Florida where S/A new cable boxes are in use is NOT TRUE. I live in Boynton Beach FL, and have one RNG 200n, and two RNG 150n cable boxes. While heavily advertised, none of those services is available, even though it says they are when I key in my account online. I placed several calls and spent a couple hours on the phone with several CSRs. They escalated the call and did 10 days of research. They then called me back to say they're sorry but implementation in our area is delayed. No date was given as to when it will be available.


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15

1 recommendation

reply to FifthE1ement
said by FifthE1ement:

said by telcodad:

The A30 update hasn't been released in your area yet. Here's the latest schedule: »Re: iGuide A30

telcodad I love following you on the forum but you didn't have to send me to another thread! A simple, when hell freezes over would have sufficed.

Well thank you, and I don't believe you'll have to wait until then. According to a recent statement on this thread [yeah, another one ] on the Comcast Help and Support Forum »forums.comcast.com/t5/XfinityTV-···1#M56806 the Motorola A30 update should reach you sometime early next year:
We are deploying this guide update (and this new functionality) to new locations regularly with the goal of 100% deployment in early 2013. Thanks for your patience.


FifthE1ement
Tech Nut

join:2005-03-16
Fort Lauderdale, FL
reply to telcodad
said by telcodad:

The A30 update hasn't been released in your area yet. Here's the latest schedule: »Re: iGuide A30

telcodad I love following you on the forum but you didn't have to send me to another thread! A simple, when hell freezes over would have sufficed.
--
"The relationship between what we see and what we know is never settled..."


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to FifthE1ement
said by FifthE1ement:

said by telcodad:

said by Russ6:

I don't think so since Motorola DVRs are mentioned as being upgraded in the footnotes. It could be part of the Motorola A30 upgrade.

OK, thanks, I missed that "motorola" in those tags. Makes sense as 80% of Comcast's system uses Motorola.

I just checked my box and we didn't get the update.

The A30 update hasn't been released in your area yet. Here's the latest schedule: »Re: iGuide A30


FifthE1ement
Tech Nut

join:2005-03-16
Fort Lauderdale, FL
reply to telcodad
said by telcodad:

said by Russ6:

I don't think so since Motorola DVRs are mentioned as being upgraded in the footnotes. It could be part of the Motorola A30 upgrade.

OK, thanks, I missed that "motorola" in those tags. Makes sense as 80% of Comcast's system uses Motorola.

I just checked my box and we didn't get the update. I went online to see if it would give me the ability to see my shows already recorded but it's still the same as it used to be and only allows me to see shows upcoming to be recorded. Maybe next time (10 years later, lol).
--
"The relationship between what we see and what we know is never settled..."


telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to Russ6
said by Russ6:

I don't think so since Motorola DVRs are mentioned as being upgraded in the footnotes. It could be part of the Motorola A30 upgrade.

OK, thanks, I missed that "motorola" in those tags. Makes sense as 80% of Comcast's system uses Motorola.