US Cable Support > Comcast Cable TV > New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)

reply to The Q

Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)

reply to The Q
Just sounds like blaming the weather for the lack of progress, there has been plenty of time since the beginning of February to roll out a software update between storms. Comcast just keeps "loaning out" their people for out of state projects instead of completing their tasks at home. What they could do is pool resources together from unaffected areas like the West coast or areas already upgraded, that way projects actually get completed.

reply to telcodad
FYI - The latest status for the S26 update deployment:

From: »forums.comcast.com/t5/XfinityTV-···5#M70290

From ComcastTeds
3-22-2013 2:11 PM

... We had initially anticipated that all impacted locations would be complete by the end of March 2013. We are now at 44% complete. We obviously aren’t going to make the end of March timeline for all locations as I initially communicated and for that I apologize.

As mentioned earlier in this thread, we knew and communicated that a few locations were moving into April. That will now be the case for the majority of the remainder of our locations.

As areas get confirmed, we will certainly list them here.

For NJ, we have Monmouth and Ocean Counties currently scheduled for April 9. The remainder of NJ - Cherry Hill and vicinity - are currently scheduled for April 16.

Those are not confirmed dates but scheduled dates. As we get closer to those dates, we will evaluate the current situation in each area (as we always do) and get alignment with our local teams on the best timing for our customers (and the business) before moving ahead.

Thanks again for your continued patience and understanding. We will get these updates out to the remainder of our locations as quickly as reasonably possible.

Seems to be due to them not wanting to screw up the nationwide watchaton »corporate.comcast.com/comcast-vo···all-free

reply to RKB_t
Hi, any outlook for when we will get the guide update in west Boca Raton, FL.? My zipcode is 33498.

Thanks,

I'm on A28 and I would love to have anything else. I hate going from Netflix, Amazon, Hulu, Redbox, Vudu on my TV Samsung apps and then I go back to my cable box and it's like ARRRRRRRRG! Crappy show names with no real movie or show info. The GUI looks like a 90's era Nokia phone OS and the speed is atrocious! Navigating OnDemand is impossible without an MCSE! LOL! Comcast is a joke and far behind just about everyone. Hell HTC just released HTC Watch which has a better GUI!

I would love info on when other boxes such as the DCX models and such will get On-Screen Guide 2.0/3.0/X1/X2?! When? Where? How?

5TH
--
"The relationship between what we see and what we know is never settled..."

reply to telcodad
Here's the latest info on the S26 update deployment for Monmouth and Ocean counties in NJ:

From: »forums.comcast.com/t5/XfinityTV-···9#M71694

From ComcastTeds
4-5-2013 11:59 AM

SCHEDULE UPDATE

Customers in the areas listed below are currently scheduled to get the referenced on-screen guide updates and new features next week.

NEW JERSEY

Allenhurst, Atlantic Highlands, Barnegat, Bay Head, Beachwood, Berkeley, Brick, Brick Township, Bricktown, Cedar Bonnet Island, Clearbrook, Concordia, Cranbury, Crestwood, Deal, Dover, Dover Township, Eagleswood, East Brunswick, East Windsor, Eatontown, Fair Haven, Fort Monmouth, Freehold, Greenbriar, Harvey Cedars, Hazlet, Helmetta, Highlands, Hightstown, Holmdel, Island Heights, Jamesburg, Lacey Township, Lakehurst, Little Egg Harbor, Little Silver, Loch Arbour, Long Beach Township, Long Branch, Manchester, Mantoloking, Middletown, Monmouth Beach. Monroe, Ocean Gate, Ocean Township, Oceanport, Pine Beach, Pine Hurst Estates, Plainsboro, Point Pleasant, Point Pleasant Beach, Red Bank, Roosevelt, Rossmore, Rumson, Sea Bright, Ship Bottom, Shrewsbury Borough, South Brunswick, South Toms River, Spotswood, Stafford Township, Surf City, Tinton Falls, Toms River, Tuckerton, Twin Rivers, West Long Branch, West Windsor, Whiting.

Details on the new features available are detailed in the initial post in this thread. Additional information can be found at »www.xfinity.com/meetyourguide

Additional locations will be announced as they are confirmed. All locations are expected to be completed in early 2013. Thanks for your patience.

"MikeWolf" I'm sorry if I asked this before but is this Cable Card firmware update to fix the "Momentary Black Screen" and "Channels Not Authorized" message when channels should be Authorized or be available? I have TIVO Premiere on the Garden State, NJ system and this problem is very annoying. Thanks. I believe next Tuesday (16 APR 2013) is our day.

reply to mountlaurel

reply to SpHeRe31459
Actually he is mentioning an issue separate from the Xfinity On Demand topic. There has been an issue with Cisco cablecards in both customer owned equipment such as Moxi and TiVo and HTPC's and in leased equipment such as the Cisco RNG series boxes since 2010-2011 where after a certain number of channel changes or literally doing nothing, a "channel not authorized" message with a black screen and no audio appears on screen even though the channel is in fact authorized. I spoke with Ted Hodgins about this on Comcast Voices in 2011 and was told a firmware update from Cisco would be needed to correct this issue which was supposed to be pushed out March 2012 and it never was. I'm going to assume that this is that firmware update.

From what I understand and read the Scientific Atlanta labeled PKM802 is a leased equipment card only (to only be installed in their Cisco set top boxes just like the Cisco labeled PKM803 which replaces it) and isn't for customer owned equipment like the Scientific Atlanta labeled PKM800 and Cisco labeled PKM801 is.
--
I'm always up for a good chat and helping with VoIP testing so my contact info is below.
Gigaset.net: Michael Wolf
Callcentric: 17772288600
SIP URI: sip:226976325024#9@sip.gigaset.net and sip:17772288600@in.callcentric.com
Skype: MikeWolf051

reply to Mike Wolf
"MikeWolf" Did you receive the New Firmware/Upgrade for cable card last night???

reply to telcodad
I can confirm that Monmouth County, NJ received the S26 update overnight.

reply to FifthE1ement

I believe the Pace RNG110 is used only in Comcast's Motorola systems.

reply to mountlaurel

sorry for the poor picture, was taken on a cellphone

Thanks for reply back. Hopefully our day (Garden State) is still on for next Tuesday (16 APR 2013) for Cable card update. I did read your post (Mike) about when Comcast adds Ondemand for TIVO that the 800 Model cable cards won't work. I do have a 800 Model card.

reply to Mike Wolf
I didn't have much time to check out all the changes with the S26 update before leaving home this morning, but I did see that the channel guide is now displayed in 4:3 format, instead of being stretched full-screen to 16:9 as it was previously. That change did not bother me that much, maybe because I was prepared for it.

I did find that one of my Cisco RNG150 HD STBs was displaying a message that viewing HD channels was not authorized, while I could still view HD channels just fine on my other RNG150 box. However, my wife reported later on that the HD channels were now displaying OK on that box, so maybe it just experienced an initial boot-up issue after the update first completed.

Now I'll just have to see if this update does fix those erroneous "Not Authorized" screens that I occasionally get when changing channels.