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Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
reply to Russ6

Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)

Well let's hope everything works out for the best. Any thoughts on what this new guide might look like? I'm still getting used to the S25 guide lol


Russ6

join:2011-03-17
Houston, TX
kudos:1

said by Mike Wolf:

Well let's hope everything works out for the best. Any thoughts on what this new guide might look like? I'm still getting used to the S25 guide lol

It will look like the current S25 guide with some additional features found in the Motorola A28 guide. For more information see the following link and the post that follows it:
»Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Russ6

join:2011-03-17
Houston, TX
kudos:1

The following excerpt is from Ted Hodgins' "New Guide for Scientific Atlanta Cable Boxes" blog. This is the first time I have seen an announcement that On-Screen Guide 2.0 will be available on new Cisco RNG 150N boxes in July in selected areas.

quote:
. . .
In some areas (Florida, Georgia, South Carolina, Mississippi, Tennessee, Louisiana and Minnesota) we are already delivering On-Screen Guide 2.0 »www.xfinity.com/onscreenguide2 to our AnyRoom DVR customers and in July will start delivering that guide experience to new Cisco RNG 150N and Cisco RNG 200N boxes in those areas.
. . .

Ted Hodgins replied to comment from Nate | June 12, 2012 4:59 PM

»blog.comcast.com/2010/05/new-gui···nt-50194
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Russ6

join:2011-03-17
Houston, TX
kudos:1

The following excerpt concerning the start of the S26 guide deployment is from Ted Hodgins' "New Guide for Scientific Atlanta Cable Boxes" blog. This is the first time I have seen an announcement that it is being delayed to August. Previous posts have stated that it would start in June.

quote:
. . .
This is a site by site roll-out so when your specific area gets it may vary. We do plan to start deployments in areas of Connecticut but aren't at liberty to release our scheduled dates or sequence at this point.

The majority of our customer deployments for these features are scheduled to begin soon after the Summer Olympics have completed (after August 12).

Ted Hodgins replied to comment from Jess | June 25, 2012 11:18 AM

»blog.comcast.com/2010/05/new-gui···nt-51030
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Russ6

join:2011-03-17
Houston, TX
kudos:1

The following excerpt concerning the On-Screen Guide 2.0 deployment is from Ted Hodgins' "New Guide for Scientific Atlanta Cable Boxes" blog. I think it is more than a slight change.

quote:
. . .
New as I used the word here means newly installed or obtained by a customer from Comcast after a certain date.

A slight change from our previous plan is that we now don't have plans to update existing cable boxes currently in customer's homes to On-Screen Guide 2.0.

For our existing customers: Once On-Screen Guide 2.0 is available in your market, we would need to swap the existing Cisco RNG 200N or Cisco RNG 150N boxes in your home or you could arrange to get the new boxes from your local Comcast service center in order to get On-Screen Guide 2.0.

More information on On-Screen Guide 2.0 is available here.
»www.xfinity.com/onscreenguide2

Ted Hodgins replied to comment from Dan | July 2, 2012 4:49 PM

»blog.comcast.com/2010/05/new-gui···nt-51436
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

wdsnls

join:2003-06-19
Palm City, FL

I just posted a question to the blog regarding "new". I picked up a RNG200N two weeks ago from my local office. It was shrink wrapped and had never been issued previously. It had a manufacture date of May 2012. If this is not considered "new" and I have to swap it, I will keep the box and do without the On-Screen 2.0 guide. I can't see them having to swap all existing boxes. There was nothing but lines out the door and parking problems when they were issuing the DTA's. This could be worse!



rej4sl

join:2008-07-11
Minneapolis, MN
reply to RKB_t

I just called comcast. We are in Minneapolis. Yes we have the 2.0 guide boxes. No you can't collect one. Yes you have a RNG 200 box but we can't update over the air. WE have to arrange a Tech call and there is a $23.00 service fee. I asked why and then for a supervisor but still waiting for a call back.
I can't believe we have to pay a fee to upgrade our guide.



cypherstream
Premium,MVM
join:2004-12-02
Reading, PA
kudos:3

2 edits

I don't understand why they can't update the box remotely. They've been doing this for years, as has been Verizon Fios, AT&T U-Verse, DirecTV, Dish Network, and other cable / satellite providers all over the world.

How do you think Comcast went from SARA to I-Guide? Or Passport Echo to SARA to I-Guide? How did Time Warner load Navigator remotely? How about DirecTV's HD-UI upgrade? What about Dish Network updating the Hopper to skip commercials on Prime Time Anytime? What about Sky UK's latest HD-UI update? You send a signal to the box and tell it to download new software.

This is just really weird. I'm curious what they come back with - if anything.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4

I'm speechless and quite a bit pissed.



maybe

@comcast.net
reply to wdsnls

If OSG 2.0 wasn't live in your area when you got your box, then you will most likely have to swap it out. The box you receive will be pre-loaded with OSG 2.0. I suppose Comcast is too lazy to actually deploy the new guide to customers. If they pushed I-Guide to boxes, certainly they can do the same here.



rej4sl

join:2008-07-11
Minneapolis, MN
reply to Mike Wolf

Now I am getting pissed - call again and now they say you can pick a box up at the store to avoid the fee. I am not sure who to believe as he said it was dependent on inventory.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4

It sounds like a trip is gonna be needed and to prepare for leaving empty handed.



telcodad
Premium
join:2011-09-16
Lincroft, NJ
kudos:15
reply to cypherstream

Maybe the file that is downloaded to upgrade an STB to On-Screen Guide 2.0 is relatively large-sized compared to previous upgrades, and Comcast found issues during testing? I know that only the latest STBs, like the RNG series, are said to be able to handle this new guide.

So if the existing STBs on SA/Cisco systems will only start being updated to the S26 guide sometime later this summer, will there come a point later on where Comcast will no longer support it and require people to swap out their boxes for new ones that run On-Screen Guide 2.0?



rej4sl

join:2008-07-11
Minneapolis, MN

1 edit

I am waiting a call back regarding this. Not sure what is happening yet but the lady mentioned a new piece of equipment was needed that is why the service charge.

Well I will find out on Monday - we are having a brand new DVR with the updated guide with a lot more features. It is only supposed to be for new Triple play customers or new customers.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4

I still think its stupid that people are being forced to upgrade DVR boxes which contain their recordings just to get an update for their guide.



rej4sl

join:2008-07-11
Minneapolis, MN

Yup it is silly. No idea what we are getting as they are very tight lipped about it. So will find out what happens on Monday. They should be able to update the current boxes to the new software but maybe in the future they will do that.



brhalltx
Premium
join:2002-12-09
Cypress, TX
reply to rej4sl

It's yet another way for them to make a buck...

Just like the $5 they tried to charge me to "upgrade" my TV package via chat, after the in store rep didn't do what I asked... And I'm sure they pay the in store reps a lot more.



Floppy

join:2002-07-03
reply to rej4sl

Yup, lets get out the pitch forks and go down to the local offices.

It's funny to see people get pissed off over trivial crap....surely there isn't a technical reason why the current boxes cannot be upgraded to the new software.



rej4sl

join:2008-07-11
Minneapolis, MN
reply to rej4sl

I just had a call from another supervisor and it looks like they are converting us to any room DVR which sounds intriguing as we only have on DVR box. I am sure they will upgrade all boxes in the future to the software - can't see why not. Maybe this is the only way at the moment to get it.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
reply to Floppy

I'm sure there is too, I just was looking forward to the customers who rent the boxes getting a really good interface without having to lose all of their recordings by swapping out the box with no way of knowing what they are getting back.



cypherstream
Premium,MVM
join:2004-12-02
Reading, PA
kudos:3
reply to telcodad

File may be large but for comparison, DirecTV's HD UI DVR software complete with Pandora, YouTube, TVApps, poster art, multi-room DVR is only about 17mb and I spool it from the sat in 10 minutes.

The package sent can be heavily compressed, be it tar.gz or what, and then once downloaded it can be expanded into flash memory. In my opinion an RNG200N is an RNG200N. If its a memory limitation I would imagine the model of the box would be different so they could differentiate the equipment when ordering, inventorying and supplying these set tops.

On Screen Guide 2.0 looks much nicer than I-Guide but it doesn't really look all that more complicated than DirecTV or Dish Network, both of which spool software from the satellite from a carousel data stream.

X1 on the other hand looks "next generation" with much richer graphics, animations and smooth looking graphics acceleration. I know a lot of the graphics are harvested over DOCSIS IP channel but the smoothness and responsiveness of the system is attributed to the Intel CPU in the Pace X1 set top box. I would be curious if they could pull off "On Screen Guide 3.0" on any Broadcom based STB like Motorola DCX series. They claim to have "graphics acceleration" but I don't think they have the DMIPS performance of the Intel 3100 and 4100 series CPU's.

They really should of threw ARM based processors in these set top boxes. Look how powerful our phones and tablets are, and yet how popular they are. Everyone I know has a pretty decent performing smart phone, be it an iphone or android.


GoodOmens

join:2005-07-06
Arlington, VA

Anyone know what areas have the 2.0 guide? Or what the roll out will be?

I'm in the DC area....


Russ6

join:2011-03-17
Houston, TX
kudos:1

said by GoodOmens:

Anyone know what areas have the 2.0 guide? Or what the roll out will be?

I'm in the DC area....

See this previous post:
»New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)

Note: There are no current plans for updating existing boxes with On-Screen Guide 2.0. The existing boxes will have to be exchanged for new boxes with On-Screen Guide 2.0 preloaded when it is available in a specific area. See this previous post:
»Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Russ6

join:2011-03-17
Houston, TX
kudos:1

The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog and Ted explains why On-Screen Guide 2.0 is not going to be downloaded to existing boxes (see first 2 paragraphs in Ted's reply). The rest of Ted's reply excluding the last paragraph describes the S26 Guide.

quote:
Ted,

I am annoyed that I am going to have disconnect my two boxes (one with many shows saved on its HDD) and bring them to be swapped out for "new" boxes with On Screen Guide 2.0 as I am suffering bugs that it appears On Screen Guide 2.0 fixes.

Add to that I have no idea when On Screen Guide 2.0 will be flashed to the "new" boxes and I have to admit that not updating in-home customers boxes is annoying and at least to me very displeasing.

Dan

Dan | July 2, 2012 8:35 PM

»blog.comcast.com/2010/05/new-gui···nt-51438
quote:
Hello Dan, it's fairly technical, but to keep the explanation simple, the new On-Screen Guide 2.0 »www.xfinity.com/onscreenguide2 is delivered to our newest cable boxes via a different and newer protocol and technology (called OCAP or tru2way).

The RNG 200 that you have in your home today is not assigned to the tru2way mode and can't be easily flipped or changed into that mode and preserve your current DVR recordings, favorites and other user configurable settings which would be a bad customer experience.

We have a release for existing cable boxes that addresss many of the current known issues that you may be experiencing. That release is scheduled to start being available over the summer.

Several customer facing issues are also resolved in this release, including the following:

- DVR Boxes losing functionality of 15 second rewind and 5 minute skip back after being online for a significant period of time.

- DVR over-recording issues with New and Repeat episodes

- Not Authorized messages appearing on authorized channels

- HD Pass through working with HDMI cables

- RNG 200s only: When watching live TV, pressing rewind may rewind all the way to the beginning of the buffer and bring the customer back to live TV.

- RNG 200s only: Audio /video occasionally cuts in and out after swapping channels.

- RNG200N's only: Video momentarily blacks out while watching TV.

New features included in this release:

myDVR Manager: From the internet and the Xfinity TV app, customers can: set recordings, view/modify scheduled recordings, view completed recordings, modify series priority lists, etc.
»xfinity.comcast.net/mydvr/how-to/

Caller ID to the TV See who's calling, right from your TV and PC! Comcast Universal Caller ID takes the guesswork out of incoming calls. »www.comcast.net/callerid

Xfinity TV Application: The ability to use your iPad to change channels on the TV
»www.xfinity.com/help/internet/mobile-tv-app/

HSN Shop-by-Remote: A convenient, new way to make HSN purchases simply by using your remote. »www.comcast.net/newguide/iTV_Gui···0110.pdf

Request for Info: Know more, save more! Introducing an easy way to request valuable coupons and info from advertisers simply by using your remote.
»www.comcast.net/newguide/iTV%20G···tion.pdf

Ready Remind and Ready Record: Now you can conveniently set program reminders or recordings directly from certain TV show and movie advertisements.
»www.comcast.net/newguide/iTV%20G···cord.pdf

This is a site by site roll-out so when your specific area gets it may vary. We do plan to start deployments in areas of Connecticut but aren't at liberty to release our scheduled dates or sequence at this point.

The majority of our customer deployments are scheduled to begin soon after the summer Olympics have completed (after August 12).

The long term plan is to get all of our newest cable boxes (regardless of hardware manufacturer or geography) onto a common more advanced on-screen guide starting in 2013 to provide a more consistent experience.

Ted Hodgins replied to comment from Dan | July 11, 2012 3:22 PM

»blog.comcast.com/2010/05/new-gui···nt-52023
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Russ6

join:2011-03-17
Houston, TX
kudos:1

The following posts are from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog and Ted explains the new guide updates. On-Screen Guide 3.0 is the X1 Guide.

quote:
Hi Ted,
I have read through most of the below comments and would ask if you could please clarify a couple of things for me (I live in zip 20112 - Northern Virginia)

1) Will DVR Manager &/or Caller ID become available in our area THIS summer? August 2012? (am I reading this correctly, below?)

2) When can we expect the fancy new (and much improved!) 2.0 interactive Guide in our area (and do we have to change our box to get this guide? I have a Cisco RNG200 DVR box)

No one at your local office even acts like they know what I'm talking about when I ask these questions but obviously you are addressing these here.

Bob

Bob Jurgensen | July 3, 2012 8:06 AM

»blog.comcast.com/2010/05/new-gui···nt-51488
quote:
Hello Bob and thanks for your questions.

Most all (more than 98%) of our Cisco and Scientific-Atlanta cable boxes in all areas will be getting some sort of guide update and improvements starting over the summer. We are still on track to start delivering this new guide to many locations in that time frame.

We are still developing the rollout schedule and should have some more specific announcements very soon.

Due to the number of Comcast locations and other important customer-facing projects, not all customers will receive the new guide over the summer, some locations will be scheduled to get the new guide in the fall. This is a site by site roll-out so when your specific area gets it may vary.Virginia is on the list.

We do plan to start deployments in areas of Connecticut but aren't at liberty to release our scheduled dates or sequence at this point.

The majority of our customer deployments are scheduled to begin soon after the summer Olympics have completed (after August 12).

Only the following Comcast areas using Cisco or Scientific-Atlanta branded cable boxes are scheduled to have On-Screen Guide 2.0 (a seprate inititiave) : Florida, Georgia, South Carolina, Mississippi, Tennessee, Louisiana, Minnesota, New Mexico and Texas.

AnyRoom DVR (an additional service available at a recurring monthly charge) and On-Screen Guide 2.0 are not currently scheduled to be available in our Scientific-Atlanta/Cisco areas of Virginia this year.

We do have two new guides deployed to many customers in a number of Comcast areas that will be more widely deployed in 2013. I think you will find the design, layout and feature set more appealing and user-friendly.

Below are some links that showcase these new guide interfaces.

On-Screen Guide 2.0 »www.xfinity.com/onscreenguide2

On-Screen Guide 3.0 »xfinity.comcast.net/x1/

The long term plan is to get all of our newest cable boxes (regardless of hardware manufacturer or geography) onto a common more advanced on-screen guide starting in 2013 to provide a more consistent experience.

Ted Hodgins replied to comment from Bob Jurgensen | July 11, 2012 3:45 PM

»blog.comcast.com/2010/05/new-gui···nt-52025
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Russ6

join:2011-03-17
Houston, TX
kudos:1

The following post is from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog and Ted explains that On-Screen Guide 2.0 is NOT for the Motorola STB market (see underlined section).

quote:
Keith S., thanks for your comments on On-Screen Guide 2.0. We also think it is a much better interface and customer experience.

The new On-Screen Guide 2.0 is delivered to our newest cable boxes via a different and newer protocol and technology (called OCAP or tru2way).

The Cisco and Scientific Atlanta cable boxes that our customers have in their homes today are not assigned to the tru2way mode and can't be easily flipped or changed into that mode and preserve the current DVR recordings, favorites and other user configurable settings which would be an unfavorable customer experience.

Motorola cable boxes are not currently scheduled for On-Screen Guide 2.0. The newer Motorola DCX series of boxes in some markets are scheduled at some point in 2013 to get the new X1 guide (also knows as On-Screen Guide 3.0).

On-Screen Guide 2.0 »www.xfinity.com/onscreenguide2

On-Screen Guide 3.0 »xfinity.comcast.net/x1/

The long term plan is to get all of our newest cable boxes (regardless of hardware manufacturer or geography) onto a common more advanced on-screen guide starting in 2013 to provide a more consistent experience. Thanks for your patience.

Ted Hodgins replied to comment from Keith S | July 16, 2012 1:52 PM

»blog.comcast.com/2010/05/new-gui···nt-52414
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Russ6

join:2011-03-17
Houston, TX
kudos:1

1 edit

The following post is from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog and Ted explains that On-Screen Guide 2.0 is a short term bridge to On-Screen Guide 3.0 (X1). See underlined section.

quote:
Hello Evan and thanks for your questions. To be clear, we don't plan on offering On-Screen Guide 2.0 in any areas of VA.

On-Screen Guide 2.0 is a way to introduce significant improvements and new features (including AnyRoom DVR) to our customers in our Cisco footprint (delivering to multiple markets in several states now instead of waiting another full year). Our Cisco areas historically have lagged behind our Motorola areas when it comes to new video products and features.

On-Screen Guide 2.0 is a short term bridge as we work to get our On-Screen Guide 3.0 (X1) into more areas this year and into 2013.

We continue to test and trial the new cloud-based X1 guide on our Cisco RNG cable boxes and the plan would be to deliver the X1 experience (On-Screen Guide 3.0) on the Cisco RNG 200N and the Cisco 150N cable boxes by the end of 2013.


On-Screen Guide 2.0 »www.xfinity.com/onscreenguide2

On-Screen Guide 3.0 »xfinity.comcast.net/x1/

The long term plan is to get all of our newest cable boxes (regardless of hardware manufacturer or geography) onto a common more advanced on-screen guide starting in 2013 to provide a more consistent experience.

Ted Hodgins replied to comment from Evan | July 16, 2012 2:49 PM

»blog.comcast.com/2010/05/new-gui···nt-52423
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Russ6

join:2011-03-17
Houston, TX
kudos:1

The following post is from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Guide for Scientific Atlanta Cable Boxes" blog and Ted explains the initial deployment of some features of the S26 Guide.

quote:
As a general update, customers in the Shreveport, LA area and areas of east Texas are scheduled to get the mentioned guide fixes plus myDVR Manager) this week, the specific areas are listed below:

LA: Shreveport, Caddo Parish, Greenwood, Desoto Parish, Stonewall

TX: Waskom, Harrison County, Panola County

The other new features (Caller ID, Xfinity TV App, HSN Shop by Remote, etc) will be added in these areas in August after the end of the Summer Olympics.

Other Comcast locations are scheduled for both the guide fixes and the new features combined starting after the end of the Olympics (after August 13).

Ted Hodgins replied to comment from Ted Hodgins | July 16, 2012 3:26 PM

»blog.comcast.com/2010/05/new-gui···nt-52431
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Joe12345678

join:2003-07-22
Des Plaines, IL
reply to maybe

seeing how the centers still give out older boxes right now I err that being a MAJOR mess.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
reply to Russ6

Still no word on when CableCARD firmware is going to be updated in CPE huh. (sighs)