FYI - This morning there was another post with some more info about the nature of the delay for your area:

From: »forums.comcast.com/t5/XfinityTV-···5#M74384

quote:

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Apologies for the delay in your area of NJ. To be clear, this delay is not due to any technical, engineering or code issue. It is striictly due to a scheduling and timing issue specific to this area.

We continue to deliver this update to other areas as noted above while the situation is being addressed.

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quote:

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We work with the local resources (marketing, customer care, technical operations, etc.) to coordinate training and timing around the site-by-site roll-out. The guide software and firmware is deployed locally at each Comcast headend. Testing is also conducted at each location prior to customer deployment.

Each Comcast system or region has a certain level of autonomy when managing and scheduling these updates, balancing other business and customer priorities and business as usual activities.

We are experiencing an unusually high level of call volume activity in NJ at this time. In order to maintain certain expected customer service levels it is important that this update schedule be reviewed so that this area can be prepared for the usual (small) increase in customer calls that are typically expected whenever a guide update is delivered.

We do have an internal working schedule that is reviewed and modified as needed (at least weekly).

Other Comcast areas are not experiencing this issue so we review and modify the schedule as needed. This is done so that we continue to add these new features and improvements to as many areas as possible.

We do announce any new locations in this thread once the locations are confirmed. Schedules are of course subject to change. Locations move up and down in the schedule depending on business and customer priorities. Thanks for your understanding and thanks for your patience.

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quote:

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Apologies for the delay in your area of NJ. To be clear, this delay is not due to any technical, engineering or code issue. It is striictly due to a scheduling and timing issue specific to this area.

We continue to deliver this update to other areas as noted above while the situation is being addressed.

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Mike-not much posting this week over at comcast.com/forums for this thread. See if you can find out anything for comcast of Garden State, NJ customers cable card software update. Thanks

quote:

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There have been many internal discussions about southern NJ this week with our local management teams that oversee this area.

Unfortunately, there is not yet a new scheduled date for the remainder of NJ to receive the referenced updates (guide software, firmware and CableCard update).

As soon as I know more I will be sure and update this thread.

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From ComcastTeds
5-10-2013 2:34 PM

SCHEDULE UPDATE

Customers in the areas listed below are currently scheduled to get the referenced on-screen guide updates and new features next week.

LOUISIANA
Calhoun, Collinston, Downsville. Eros, Monroe, Richwood, Sterlington, West Monroe

MISSISSIPPI
Bolton, Brandon, Byram, Canton, Clinton, Flora, Florence, Flowood, Goodman, Laurel, Jackson, Madison, Meridian, Pearl, Pelahatchie, Pickens, Puckett, Raymond, Richland, Ridgeland, Star, Terry, Tougaloo, Utica, Whitfield

Details on the new features available are detailed in the initial post in this thread. Additional information can be found at »www.xfinity.com/meetyourguide

Additional locations will be announced as they are confirmed. All locations are expected to be completed this year. Thanks for your patience.

I understand that x1 has it's issues but so dose the menu system that we have right now. But comcast is touting that the x1 system is infinitely better than the menu system we have now and they don't mind telling you that if you don't like your current menu system you can pay for professional installation to get the new x1 system. basically though my beef is the length of time this is taken also when they first roll this out they never mentioned that it would cost you more money to get these features and benefits that they were saying they were going to give you.

From ComcastTeds
4-12-2013 3:13 PM
:

From ComcastTeds
4-15-2013 12:30 PM
:
Apologies to our customers in the NJ areas listed above; our local management team in NJ has postponed the delivery of the referenced update for now due to some higher priority business needs and to address some customer facing issues.

As I get additional updates I will provide them here. Thanks.

Toms River NJ and it's surrounding areas. Moved here in 1999 and had Adelphia Cable and Motorola boxes. I remember this because of the orange LED front displays. Comcast came in in 2002 and next thing we knew we were staring at Scientific Atlanta SA2200's and SA8000's

Hopefully our day (Garden State) is still on for next Tuesday (16 APR 2013) for Cable card update.

From ComcastTeds
4-12-2013 3:13 PM

SCHEDULE UPDATE
Customers in the areas listed below are currently scheduled to get the referenced on-screen guide updates and new features next week.

NEW JERSEY
Allentown, Atco, Audubon, Barrington, Bellmawr, Berlin, Birmingham, Blackwood, Blenheim, Bordentown, Browns Mills, Burlington, Camden, Carney’s Point, Cherry Hill, Chesterfield, Clementon, Collingswood, Columbus, Cookstown, Creamridge, Crosswicks, Eastampton Twp., Erial, Fieldsboro, Florence, Fort Dix, Gibbsboro, Glendora, Gloucester City, Gloucester Twp., Haddon Heights, Haddonfield, Hainesport, Hilltop, Hi-Nella, Jacksonville, Jacobstown, Jobstown, Juliustown, Laurel Springs, Lawnside, Lindenwald, Lumbertown, Magnolia, Mansfield, Maple Shade, Marlton, McGuire AFB, Medford, Merchantville, Moorestown, Mount Ephraim, Mount Holly, Mount Laurel, New Egypt, New Lisbon, North Hanover, Oaklyn, Pemberton, Pennsauken, Pine Hill, Pitman, Roebling, Runnemede, Shamong, Sicklerville, Somerdale, Southampton, Stratford, Tabernacle, Trenton, Vincentown, Voorhees, Westmont, Woodlynne, Wrightstown

Details on the new features available are detailed in the initial post in this thread. Additional information can be found at »www.xfinity.com/meetyourguide

Additional locations will be announced as they are confirmed. All locations are expected to be completed in early 2013. Thanks for your patience.

Rovi Corporation today announced that it has expanded its relationship with Comcast to include Rovi’s enhanced entertainment products as well as an expanded license under Rovi’s patents across mobile, online, and other Comcast distribution platforms. In addition, Rovi has exited its GuideWorks joint venture with Comcast and Comcast has become sole owner of GuideWorks. GuideWorks was formed in 2004 as a collaborative effort by the two companies to further develop an interactive program guide solution, now distributed by Rovi under its i-Guide brand.
:
Rovi will continue to distribute its i-Guide product and its current customers will continue to receive i-Guide product updates and new downloads. Rovi’s next major i-Guide release is expected to be delivered to customers in 2011.

Cocmast doesn't own iGuide, Rovi does. Other cable companies use it too.

Cocmast doesn't own iGuide, Rovi does. Other cable companies use it too.

Also the DCX3400 non-m's wouldn't still be considered RNG would they? I know the only difference is a larger hard drive.

5th