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MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103
reply to tsduke

Re: Mediacom To Start Charging For Phone Modem

She was obviously mistaken. This was sent out to the floor earlier this week so everyone should be aware.


Nexis

join:2002-04-29
USA
reply to jojosuburban

Im pretty sure its going to be a Cisco modem, and if it is you can goto 192.168.1.1/GatewayMode.asp and change it to bridge mode. Then it will function just like a eMTA without home networking.


jojosuburban

join:2003-04-18
Prairie City, IA
Reviews:
·CenturyLink

1 edit

When I turned this Mediacom Modem/Router into a bridge as you suggested it was not compatible with my Apple Airport Router. It caused delayed responses from DNS servers and other problems to the point that I had to return it to Mediacom.

I wouldn't bank on this working with every wireless router. Mediacom and Apple tech support told me that simply turning the WiFi radio off and making this Modem/Router into a bridge would not be a guaranteed workable method of use. In my case with my Apple router it was a failure.

I would also add that the signal coverage of the wireless router on the current Cisco Modem/Router being used by Mediacom is not nearly as good as the coverage I get out of my Apple Wireless Router. This also made the Mediacom equipment unuseable in my house because my home is too large for the coverage acheivable with the Mediacom ROuter/Modem.

This equipment may work fine for some but if you have a large home or have to try and use it as a bridge be cautious.



caseywor

join:2004-04-19
Birmingham, AL
Reviews:
·Charter
·Mediacom
reply to Anonymous

That has been my experience so far as well, rock solid. I have used Vonage, Packet 8, and Uverse voice, and the call quality of Mediacom phone is as good as Uverse voice and better than the prior two mentioned. There is no jitter, and I haven't had an outage with it yet. It even worked during an internet outage, this is possible due to MC using a separate IP net for the call traffic.



caseywor

join:2004-04-19
Birmingham, AL
Reviews:
·Charter
·Mediacom

I will say this, there is a good chance I will drop Mediacom phone at the end of my contract due to the added expense. I really don't need a home phone line, I live by myself, and have one of the new cordless handsets that can connect via BlueTooth to a cell phone and am pleased with it.



Dave47

@mchsi.com
reply to MediacomChad

said by MediacomChad:

Beginning June 1, 2012, existing customers will begin seeing a $5 per month rental fee for our eMTA (phone) modems. As part of this change, customers will have the option of purchasing an eMTA from us for $149.95. The $5 modem rental will be in addition to a $5 internet modem rental (If using the same modem for both services, both rental fees still apply - $10 total).

If you are on a current phone promotion you will not be charged until the promotion you are on ends.

For those of you interested in purchasing a phone modem here is some information:

It will be a brand new modem that supports DOCSIS 3.0 and has built in wireless (Wireless-N) and this will waive the internet and phone modem fees. The purchased modem will have a 1 year warranty and we will replace the modem during that 1 year if it is found to be defective.

We are currently reviewing the potential for customers to purchase modems from other retailers. As soon as we have more information on this I will let everyone know.

You guys are going to lose soooo many phone subscribers to this. Who is the manufacturer of this $149 DOCSIS 3.0 modem and is it a 4 or 8 channel downstream bonder?


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

From what I am hearing it is going to be the Cisco DPC3925, which will be an 8 channel downstream bonding modem. I am not 100% sure this is the one but that is what I am thinking so far.


jojosuburban

join:2003-04-18
Prairie City, IA
Reviews:
·CenturyLink

1 recommendation

Near the end of January of this year I spent a little over $80.00 to buy a Motorola D3 modem. After close consultations with Mediacom Tech support and our local tech's I was led to think that doing this would improve a speed issue I had been having with my service and help me avoid the $5.00 per month rental that Mediacom had instituted for internet modem's.

Well it did help correct the speed issue and it did keep me from paying the $5.00 per month rental fee on the internet service modem.

It would have been nice to know that in 4 short months Mediacom was going to come up with another way to charge me $5.00 monthly rental fee. I do realise that no one other than the highest up people in the organization actually knew about the plans to start charging for the phone modem.

But the problem is I have apparently waisted my $80.00 paid out for the D3 Motto Modem because now if I want to avoid the monthly phone modem fee my only choice will be to buy another internet-wireless router-phone D3 modem for $149.00 or so.

This is a bit upsetting. I don't need a wireless modem (in fact Mediacom's wont work with my Apple Extreme Base Station, already tried and failed a few months ago, And frankly the Apple is so much superior for my needs, to the Mediacom router, I wouldn't want to use it even if I could)

I already have the D3 Modem so don't need another! But if I want to avoid the $5.00 fee I either have to shell more money out for things I dont need or cancel the phone.

I am considering my options but I have to admit it does not look good for Mediacom remaining my service provider.

I do have other options where I live and I may have to give some thought to where I go form here.



lhollow

join:2010-12-02
IL
reply to MediacomChad

Any updates on this? Any news about supported equipment?


twhiting9275

join:2002-08-30
Waterloo, IA
reply to jojosuburban

Mediacom's never been competitive in the 'phone' market. Then again, who has a 'home phone' any more, anyways? Cell reception is pretty much off the chart anywhere!



RyanThaDude
Indiana's No. 1 Zero

join:2004-01-24
Walkerton, IN

Are you sure about that? There's quite a bit of areas have poor cell coverage on ALL carriers, including mine. Drive less than a mile in either direction and full signal. Nevertheless this isn't stopping me from dropping phone service.



danawhitaker
Space...The Final Frontier
Premium
join:2002-03-02
Urbandale, IA
reply to twhiting9275

You convince my 96 year old grandma to switch from a landline with a number she's had for almost 20 years now to a cell phone. We have four people in our household, three of whom are adults, all of whom would need phones. Mediacom's phone service is way cheaper than three wireless plans.

That being said, I would love to know if there's an update on the supported equipment. I have my spare modem sitting there waiting to get it provisioned.
--
You're watching Sports Night on CSC so stick around...



lhollow

join:2010-12-02
IL

Verizon has a home phone connect device (»www.verizonwireless.com/home-pho···ct.shtml). $9.99 add to a CURRENT family plan (shares minutes) or $19.99 unlimited on its own. I have a cell phone and bluetooth gateway that do the same thing. My plan is grandfathered, not current, so unless I want to pay $10 extra, I can't use this device until I change my plan. It has an external antenna, so that may help with reception.


thedragonmas

join:2007-12-28
Albany, GA
kudos:1
reply to danawhitaker

said by danawhitaker:

You convince my 96 year old grandma to switch from a landline with a number she's had for almost 20 years now to a cell phone. (..snip..)

port? ive had the same "home" number for 12 years, ported it from att landline (formerly bellsouth, ah how i miss them) to mediacom, then when i dumped mediacom phone i just ported it to another line on my cellphone.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

lhollow, I still, unfortunately, do not have a confirmation of which modem will be used for the EMTA's. There are some rumors but we have not gotten official confirmation.



danawhitaker
Space...The Final Frontier
Premium
join:2002-03-02
Urbandale, IA
reply to thedragonmas

Even assuming that part would actually work (every phone I've showed her, including the most basic prepaid phones with large buttons, she deems too "complicated" and too difficult for her to see easily), it still doesn't change the fact that for three adults in one household, it would cost more than the current cost of Mediacom's phone service. Then there would be the fact that I would be the one who would end up dealing with keeping the phone charged up (corded landlines don't need this) and making sure it didn't get misplaced (it's hard to misplace a corded landline phone). It wouldn't be worth the extra hassle. I already have to make sure my Mom adds minutes to her prepaid phone every few months. Adding a third phone into the mix would make my head explode.

If I lived alone with my daughter, it would be a no-brainer. I'd be a cell only household. But I don't. So I have to think about which option is best for everyone in the household. And actually, even then, I'm not sure that would be the best option. If something happened to me and my daughter needed to call 911, I wouldn't really want her to have to chase around the house to try and find where I left my cell phone. She's not old enough to have her own at six.

It's not really that cell phones are even cheaper (especially smartphones, with their mandatory data plans that, on non-prepaid services, are usually at least a $60/month commitment), it's just that they're more convenient for a lot of people. I have a cell phone, but it's T-mobile prepaid, I put on maybe $20 worth of minutes a year since I'm a Gold Rewards member and my minutes last for a year every time I add them. But if I were using my cell as a primary phone, I'd be using considerably more minutes, definitely more than the $30/month for Mediacom phone (since it's currently bundled with two other services).
--
You're watching Sports Night on CSC so stick around...


thedragonmas

join:2007-12-28
Albany, GA
kudos:1

not what i meant sorry, i thought by this comment...

said by danawhitaker:

You convince my 96 year old grandma to switch from a landline with a number she's had for almost 20 years now to a cell phone.

that you meant she got mediacom phone and got rid of her old number (i.e. got a new one from mediacom) was pointing out she could have ported it to mediacom and not lost the number. sorry if i misunderstood.


danawhitaker
Space...The Final Frontier
Premium
join:2002-03-02
Urbandale, IA

We ported our number from Qwest to Mediacom. If porting had not been an option, she wouldn't have been willing to do that. But that switch didn't change the way in which she dials the telephone or things of that nature.
--
You're watching Sports Night on CSC so stick around...


WhatHappened

join:2004-08-06
Waseca, MN
kudos:2
reply to danawhitaker

said by danawhitaker:

I have a cell phone, but it's T-mobile prepaid, I put on maybe $20 worth of minutes a year since I'm a Gold Rewards member and my minutes last for a year every time I add them.

I do the exact same thing with T-mobile pre-paid for myself and I pay $15/month for my son's unlimited T-mobile pre-paid text plan (teens don't talk on phones any more, just text).

$20/12month + $15/month is less than $17/month for two cell phones. I would like to know how you can get cheaper than Mediacom unlimited phone at $29.99/month + $17/month two cell phones. For $47/month you couldn't even get one decent smart phone plan.

If anyone wonder how I can get by with so few minutes on the cell phone, the answer is google voice. I only give out my google voice # and any calls are answered on my work phone or home phone when ever I am located there. My SMS messages are sent to my email and an application on my google chrome browser at no cost.