3 hour limit
i have noticed that i get disconnected after 3 hours of talking. i opened a ticket and was told this is policy yet i did not see it in the tos or faq. i did start reading through and see there is a 5800 min limit though in the fine print. i work from home at night at times and i am a host of a conference bridge when i do work from him. this does not make me happy what so ever.
i understand this is a business but seriously? this isnt wireless. if i wanted these types of limits id have went with majicjack and saved myself a ton of money.
after my ticket was closed i got no response as this asking where it is in the user agreement.
actions · 2012-May-9 5:24 am · (locked)
If you work from home and use this line for business, you should consider one of VT's business plans instead. Their monthly limit is over 10,000 minutes, so the 3 hr connection timeout you hit may be higher.
Also, it may have something to do with the registration timings on the servers, etc...
actions · 2012-May-9 7:44 am · (locked)
this isnt a business and no need to have a business plan. i fall within the total # of minutes they say i can us on my unlimited plan. my problem is i am told that it is in thier policy to cut a user off after 3 hours even though it is not in thier uap and tos.
I would get the same thing from magicjack and it is already known of the 3 hour limit and acceptable.
anyway be forwarned there is a 3 hour limit on max calls.
BTW this was just something recently added as i have hosted these calls for 2 years now and just within this year have they started to cut off the calls and i have been a subscriber for 3 years so far
actions · 2012-May-9 10:14 pm · (locked)
said by pen25:
I work from home at night....I am a host of a conference bridge when I do work from home....
said by pen25:Hmmmm.
This isnt a business and no need to have a business plan.
actions · 2012-May-10 7:57 am · (locked)
|reply to pen25 |
said by pen25:I too work from home at times when I have a need outside of normal business hours and need to get a little extra done, need to work with people in other time zones, when I have an appointment at the house or a sick kid. I guess the question would be if at times is on a consistent basis? Are these daily, weekly or monthly events?
i work from home at night at times and i am a host of a conference bridge when i do work from him.(sic)
None of the activities from home I do should require me to have business class phone or internet, but if I had the need to host very long phone conferences with regularity and doing so was important to my livelihood, I probably wouldn't do so on a budget phone service, which many residential VoIP providers are. That doesn't mean they don't provide good service for most people most of the time, but 3 hour calls is extreme.
I hadn't scanned the VT TOS for a while, but I do agree if there is a limit imposed, it should be listed. They do say residential service should not be used for "consistent" activity that could be considered "commercial". That is the closest thing I see that could apply.
My suggestion would be to call and try to engage them in a conversation and see if you can have the limit extended for you line. I have no idea if they would, but if these calls are not too regular, perhaps something could be worked out.
actions · 2012-May-10 8:31 am · (locked)
said by unknvoip:That's the thing.
3 hour calls is extreme.
And keep in mind that he is [complaining] about getting cut off after 3 hours.
So he really wants calls that are [longer] than 3 hours---say 4 hours or 5 hours or whatever.
3 hours is just where they are cutting him off.
I have never been a fan of the VT company, and I have many posts critical of them. But here this seems a little much for a customer to expect.
Besides, a business that needs conference calls that are 4 or 5 or 6 hours is truly dysfunctional.
They need to stop yapping and get cracking.
Dilbert's company times a thousand.
actions · 2012-May-10 8:41 am · (locked)
|reply to pen25 |
I though most cutoffs when true where more of a safety feature if the phone didn't hang up. Then you would not have say a 24 hour call with no body on it.
I know CallCentric allows adjustment of the cutoff time on their control panel.
actions · 2012-May-10 1:12 pm · (locked)
|reply to pen25 |
Wonder if I am the cause of this. Back in March incoming call failed to disconnect. Didn't notice anything on my end all other calls seemed fine but call lasted 419:59 before it finally disconnected.
actions · 2012-May-10 1:23 pm · (locked)
|reply to PX Eliezer7 |
at times i work at home. but regardless if i was on a conference call or on the phone with my mother. this isnt something i am using beyond what they consider normal min usage.
actions · 2012-May-11 1:24 am · (locked)
|reply to nonymous |
if this were the case this is a problem at the server side not receiving the proper disconnect packet. and the difference between talking to my mom for 5 hours and hosting a conference call once a week is? again nothig in the tos or aup stating there is a 3 hour limit and before this year was no problem to have a call for 6 or 7 hours.
dcurrey: doubt you were the cause. the call would not have remained up in the switch unless there are problems on the terminating leg. this is how i knew the problem was with VT and not the term end provider which happens to be the company i work for. i went in and looked at the disco logs on the bridge and seen we were issued the disconnect.
actions · 2012-May-11 1:29 am · (locked)