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Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
reply to RKB_t

Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)

rarely does this ever happen smoothly. Depending on which call center or web chat tech a customer gets, sometimes they have absolutely no idea the speed tiers Comcast offers. I've personally been told by techs that Comcast doesn't offer anything over 8Mbps or even 12Mbps for my area. When I politely inform them that I have Blast 30Mbps they say that is impossible and one even called me a dirty liar whom was later terminated. This becomes a problem when a customer is calling in about performance problems. It sounds like they have outdated information but they claim it is current until 2014. In contrast the North American call centers we have in Canada and the US are on the ball with their tech support stuff.

andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL
We are talking about the OOB data rate used by the cable boxes, not HSI. Although, most HD boxes do also have DOCSIS modems in them, but are usually not used. I think the Tivo-on-Motorola used it, and it may also be used whenever True2Way is rolled out.


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
ah ok awesome thanks for the clear cut answer andy.