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Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
reply to Silver_2000

Re: Paetec/ Windstream are to be avoided at any cost

I deeply apologize for the issues you have had with PaeTec. Please feel free to send myself or Larissa a Private Message with your account information and contact info and we will make every effort to correct your troubles and hopefully improve your opinion of Windstream.

Aaron
Specialist II
Broadband Support
Tier II
--
We're here to help! wci.broadbandhelp@windstream.com



Silver_2000
Premium
join:2005-12-12
Carrollton, TX
Reviews:
·Windstream

Aaron thanks for taking the time to reply - I appreciate your willingness to help. But if I cant get resolution from the Manager of the NOC in Rochester when Im standing in the NOC - and Reggie Scales the VP of Western Region Sales listens to 20+ people in a hotel in Dallas describe EXACTLY the same thing in the Customer Advisory board year after year and does NOTHING.

We never get any emails on status of our support tickets and there is no system for the customer to look up ticket status or update it. Last year they kept saying they were implementing Altiris service desk »www.symantec.com/service-desk with a July go live. And Altiris would solve all the problems Well its a year later and no progress.

Its stunning to me that a company of your size has NO way for its customers to get alerts to ticket status or login and see history. I wonder if your investors know that.

You have an awfully tall task. At this point we are waiting out our contract. And while we do that I'm making sure that my experiences are documented in as many places as possible so that the next person like me sees the problems and has a chance to choose another vendor.

Sincerely,
Doug

PS Ive save d a copy of this in case it gets lost in DSL reports data recovery