My DVR price has been $12.99 since I signed up with FiOS more than four years ago (I thought it was granfathered in). I just received my bill and it's now $16.99 but I never got a letter, bill insert or email saying there was a price increase.
I've seen other folks report that they got emails but no one in Massachusetts that I can recall. Did anyone in Mass get the notice about DVR price increase?
The CSRs were (two of them) were VERY nasty and claims they sent me a letter but how do you prove you did not receive one?
Just received my bill for July and Verizon raised my price $4 each for 2 DVR box's. Was $12.99, now $16.99. No notice of price increase, nothing in the bill explaining the higher price ( in Texas) . Way to go Verizon, lets just put it to the customers again.
"Beginning July 15, 2012, the monthly rate for FiOS set top boxes, digital adapters, set top boxes in equipment packages and Multi-Room DVRs in equipment packages will increase approximately $2.00 per box. In NY/N-NJ/CT, only the monthly rate for digital adapters and set top boxes in equipment packages will increase approximately $2.00 per box."
What I have now:
Multi Room DVR package $43.99 Set Top Box (5) Included Multi-Room DVR (1) Included
So, in plain English, the monthly equipment price will increase by $12 to $55.99? That's an annual increase of $144 (plus tax?). What are they smoking?
Verizon makes everyone pay to get rid of obsolete TV hardware!
Everyone is dancing around this issue. I think the only place you can find the truth about Verizon services, and changes, is on DSLReprts.com.
Verizon makes everyone pay to get rid of obsolete TV hardware! QIP-6xxx. And digital adapters!
Verizon makes everyone pay to get rid of obsolete TV hardware. IE: QIP-6xxx that did not support 1.9 properly and will not support MPEG4 plans for their expansion and marketing! Regardless if your hardware is old or not. Verizon customer service just as everyone says, sucks.
Everything they say or do is written by lawyers, and read from a script. Not to mention they can't even read it right, because it sends them in circles too. Is it a $6 increase or $2 increase? It is $2 no wait it is $6. $6 is not going to make me go broke. But being nickle and dimed and strung along from one commitment contract to another just to get a good deal has me fed up!
Now after changing back to 35/35 with Extreme that used to not be available, online says my commitment date changed by 6 months, which is actually another two year commitment, when the CSR said nothing will change. Billing says it is 2013 on the phone, online says 2014. I guess when my bill new non pro raterd bill comes, I will decide. not the first time I have gone through this. I am strongly considering the termination fees, even after being with Verizon FiOS since launch. Perhaps just Internet only, it that. I have a Directv dish anyway, since Verizon WILL NOT carry the Spanish content my wife wants. I have been a strong supporter and a Verizon Forums Community Leader since the program started, but everything has gone down hill in the past 1-1/2 to 2 years. It has not gotten better but worse!
I know Verizon does not give a poop about 1 out of 4.4 million with their ratings
Read the items in red below. Everything I always see and I am told contradicts its self. Wether it be this or any other subject.
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Jefferson(11:18:43): Hello. Thank you for choosing Verizon and visiting our Verizon chat service. I would be happy to help you place your order.
For quality and security purposes, your session is recorded and may be monitored or reviewed. Please do not provide sensitive information such as social security, bank account or credit card numbers to the chat agent. May we view your account information, including the services you subscribe to, to assist you during this chat with respect to available Verizon products and services? You may deny us permission, which will have no effect on your current services. Under federal law, it is your right and our duty to protect your account information. May I have permission to review your account?
You(11:19:03): Yes. But make no changes.
Jefferson(11:19:28): Hello! How may I assist you today?
You(11:21:04): Does this statement mean that each box in my equipment bundle will increase $2 a month regardless of my current discount? Meaning my equipment bundle would go up $6 and not just $2?
You(11:21:06): Beginning July 15, 2012, the monthly rate for FiOS set top boxes, digital adapters, set top boxes in equipment packages and Multi-Room DVRs in equipment packages will increase approximately $2.00 per box. In NY/N-NJ/CT, only the monthly rate for digital adapters and set top boxes in equipment packages will increase approximately $2.00 per box.
Jefferson(11:21:57): Let me share the details with you.
Jefferson(11:22:17): Your price would go up by $2/month. Your existing discounts would remain there till Verizon is committed to it.
You(11:24:21): It is very confusing because it says per STB. I was told by another individual it would begin in May. My existing MRDVR equipment bundle I thought was for as long as I had the service?
You(11:24:50): MRDVR Bundle
Jefferson(11:25:15): I can understand that. It seems that you are currently having 1 MR DVR and 2 set top boxes?
You(11:26:00): From $33.95 to $35.95?
Jefferson(11:26:25): The current price of the bundle would be $33.99/month.
You(11:26:34): I mean $35.95 or $2 more
You(11:26:46): ok .99
Jefferson(11:27:37): The price would go up by $6/month since it would increase by $2/month/box.
You(11:29:34): So it would be $6 more, like I said. Not just $2 more. This would raise my total hardware cost to $39.99. So my discount I currently get would pretty much be eaten up by this increase.
Jefferson(11:31:09): I can understand that. Due to the cost of upgrading facilities with new technology and the rising costs of operating expenses, it is sometimes necessary for us to raise the price of products and services. I can understand your concern with the recent price increase. Please be assured that we strive to keep price increases to a minimum.
You(11:32:42): Ok so this increase makes everyone pay for Verizon to get rid of the QIP-6xxx series hardware and it really sucks. Just as I thought. Thank you for your time.
Here's a thought that is probably way off base, but....
Could Vz be upping the prices of all the DVRs and STBs to try to get people to switch to the whole home system once it is out? I know a survey that I am to not discuss gave some price points for it that were above what I was currently paying for 3 DVRs (1 is MR) and a STB.
Could be. I know the one you are speaking of, and if you look up Verizon on you tube and boom. You see it 2 days after committing to the non disclosure agreement. Rather pissed me off. Yes I am not supposed to talk about it either. But the single point of failure turns me off. If I could use it with standard HD STBs just like multihub, then perhaps the six tuners and larger drive might mean something. But I would still like to see Verizon enable or have a gigabit port that could go to the Ethernet side of the router, and serve up all the devices on MOCA without chokeing. If not, it will be a non starter. Gig E Router and Ethernet required from the server is what I think it should have. MOCA can hardly handle the streams it has.
Oh yes for now they will only be available for Motorola homes. When it is ever available for Cisco? I switched to Cisco and like the hardware better. Now it took a year bugging Verizon, and being I think the second account they allowed to do that, it was not without pain. Three days on and off the phone with them and passing private mail, and they were able to do it without deleting my account, and readding it. But no TV for three days. But that was OK, I asked for it. Now you should have seen what the tech did. It made his head spin. He said we don't do this. I watched him put down his PDA, and get the old trusty beat up laptop that continuously gave him the error, "Wrong hardware for customer account". He left me with both sets of hardware and climbed in his truck scratching his head. And then when I finally took the Motorola boxes back to the local store, it realy made their hair stand on end. Like WHAT! I did get paperwork for the return.