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sm5w2
Premium
join:2004-10-13
St Thomas, ON

[TV] How to contact Rogers contractor in London?

Who is Roger's contractor in London? The outfit that deals with customer drops? AEcon? How can I contact them directly?


Paolo
Mr. Wireless

join:2004-05-29
canada
i see your in Saint Tomas, why not contact a rogers contractor from ST area instead?


sm5w2
Premium
join:2004-10-13
St Thomas, ON
I'm in London. St. Thomas is "close enough".

These contractors are not set up to be contacted by home-owners, which is why (again) I'm asking for their contact info.


BliZZardX
Premium
join:2002-08-18
Toronto, ON
reply to sm5w2
If you find a way to contact those guys let me know... I've been waiting for Rogers to bury an unsightly temporary overhead cable since last October, and a neighbour of mine has waited over 5 years...
--
Fiber Optics are the future of high-speed internet access. Stop by the BBR »Fiber Optic Forum.


DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
kudos:2
reply to sm5w2
said by sm5w2:

These contractors are not set up to be contacted by home-owners, which is why (again) I'm asking for their contact info.

That's exactly why they aren't set up to be contacted by homeowners... you might have better luck stopping at a Rogers truck on the street and asking about the issue you have.
--
Need-based health care not greed-based health care.

scorpido
Premium
join:2009-11-02
New Hamburg, ON
kudos:1
Ramkey Communications Inc
7-105 Midpark Rd, London, ON N6N 1B2
519-435-0009
_____________________________________________
CANCABLE INC. / DEPENDABLE HOMETECH
LONDON
960 Elias St. Unit 5&6
London, ON N5W 3P4
Office: (519)432-7977
Fax: (519)432-6160
_____________________________________________

Those are two but I think there might be a couple more. However it is a third party contractor who does the burials so they might not be of any help as Rogers treats there contractor like mushrooms. (Feeds them crap and keeps them in the dark)


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Reviews:
·VMedia
said by scorpido:

Those are two but I think there might be a couple more. However it is a third party contractor who does the burials so they might not be of any help as Rogers treats there contractor like mushrooms. (Feeds them crap and keeps them in the dark)

They do funeral services on the side?
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......


LazMan
Premium
join:2003-03-26
canada
reply to sm5w2
The contractors are paid piece work by Rogers, and fall in and out of favour all the time.

They won't talk to you, because they don't get paid to talk to you. Talk to Roger's if there's a problem that you want/need addressed.

Can you elaborate more on the issue you want to discuss?


sm5w2
Premium
join:2004-10-13
St Thomas, ON
> They won't talk to you, because they don't get paid to talk to you.

Presumably when they're paid by Rogers to perform some service work, and they don't complete the work, they would be responsive to me pointing it out to them.

> Can you elaborate more on the issue you want to discuss?

Pretty much the same deal that BliZZardX mentioned.

A some-what new phenomena here in London is fly-by-night lawn aeration outfits that send out highschool kids to roam neighborhoods with walk-behind aerators rented from home despot.

My neighbor was apparently weak-willed and couldn't say no to a kid and the job ended up cutting his coax line. The contractor came a day or two later and strung a new line across my neighbor's house (along the gutter) and then down to my house and connected it to the box at my out-side demarc point. It's been like that for maybe a month now, and I want them to fix the line and remove this temporary drop.


nitzguy
Premium
join:2002-07-11
Sudbury, ON
said by sm5w2:

> They won't talk to you, because they don't get paid to talk to you.

Presumably when they're paid by Rogers to perform some service work, and they don't complete the work, they would be responsive to me pointing it out to them.

> Can you elaborate more on the issue you want to discuss?

Pretty much the same deal that BliZZardX mentioned.

A some-what new phenomena here in London is fly-by-night lawn aeration outfits that send out highschool kids to roam neighborhoods with walk-behind aerators rented from home despot.

My neighbor was apparently weak-willed and couldn't say no to a kid and the job ended up cutting his coax line. The contractor came a day or two later and strung a new line across my neighbor's house (along the gutter) and then down to my house and connected it to the box at my out-side demarc point. It's been like that for maybe a month now, and I want them to fix the line and remove this temporary drop.

Only a month? LOL....you're probably about 8-12 weeks away from getting that issue resolved....its a FIFO system I believe...benefits of living in an underground area me thinks...


DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
kudos:2
said by nitzguy:

said by sm5w2:

> They won't talk to you, because they don't get paid to talk to you.

Presumably when they're paid by Rogers to perform some service work, and they don't complete the work, they would be responsive to me pointing it out to them.

> Can you elaborate more on the issue you want to discuss?

Pretty much the same deal that BliZZardX mentioned.

A some-what new phenomena here in London is fly-by-night lawn aeration outfits that send out highschool kids to roam neighborhoods with walk-behind aerators rented from home despot.

My neighbor was apparently weak-willed and couldn't say no to a kid and the job ended up cutting his coax line. The contractor came a day or two later and strung a new line across my neighbor's house (along the gutter) and then down to my house and connected it to the box at my out-side demarc point. It's been like that for maybe a month now, and I want them to fix the line and remove this temporary drop.

Only a month? LOL....you're probably about 8-12 weeks away from getting that issue resolved....its a FIFO system I believe...benefits of living in an underground area me thinks...

Try a year... Or two. Rogers ran one of those temp lines up the street. It took two winters to rerun the cable underground, no matter how many times the homeowner complained.
--
Need-based health care not greed-based health care.


LazMan
Premium
join:2003-03-26
canada
reply to sm5w2
said by sm5w2:

> They won't talk to you, because they don't get paid to talk to you.

Presumably when they're paid by Rogers to perform some service work, and they don't complete the work, they would be responsive to me pointing it out to them.

Not really - they would be responsive to ROGERS talking to them about it; but not to you, because you aren't their customer... Complain to Rogers...

said by sm5w2:

> Can you elaborate more on the issue you want to discuss?

Pretty much the same deal that BliZZardX mentioned.

A some-what new phenomena here in London is fly-by-night lawn aeration outfits that send out highschool kids to roam neighborhoods with walk-behind aerators rented from home despot.

My neighbor was apparently weak-willed and couldn't say no to a kid and the job ended up cutting his coax line. The contractor came a day or two later and strung a new line across my neighbor's house (along the gutter) and then down to my house and connected it to the box at my out-side demarc point. It's been like that for maybe a month now, and I want them to fix the line and remove this temporary drop.

Nitz and DKS are right - they'll leave the temp in place until there's enough work in the area to send a plow crew around, and run a bunch of new drops... 3 months isn't at all abnormal.

Again, complain to Rogers - the contractor (or Roger's tech, because unless you were there when the temp was run, you have no way of knowing WHICH sub, if it was a sub at all) was paid to restore service to your neighbor. They've completed their task.

It's a different crew or sub that would plow in a replacement drop, and cut the sub from the temp to the replacement...


sm5w2
Premium
join:2004-10-13
St Thomas, ON
reply to sm5w2
Well, coincidently, a crew came out today and fixed the problem and removed the temporary drop. I had not called anyone yet.

I believe it was LDS, not ramkey. Two guys in a pickup truck towing a big compressor. But what-ever they did, they just did some manual digging with shovels around the pedestal.


BliZZardX
Premium
join:2002-08-18
Toronto, ON
Coincidentally, Rogers replaced all the drops on our street too. Finally! Didn't see who the contractors were, but I heard it took about 4 hours.