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VCain

join:2010-08-25
Huntsville, AL

[AL] Outage in Huntsville, AL?

I'm in the Huntsville, AL area and the bandwidth to the internet is exceedingly slow. Throughput is so bad I can't actually run a speed test, but I'm guessing it's got to be well below 100kpbs. The physical layer at my cable modem is showing received power at about 10dBmV and SNR at 38dB. Picture quality on tv channels is normal. Seems like lots of dropped packets. Is something going on in the network?


lhollow

join:2010-12-02
IL
Received power is at +10 ? Try adding a splitter before the cable modem to get the signal below 8 (maybe more like 4-6).

VCain

join:2010-08-25
Huntsville, AL
I agree that's a little high, but received signal power has run in the +8 to +10dBmV range for some time but this throughput issue has only occurred since this Saturday. Right now I'm seeing +8.9dBmV, and no change.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:117
I am not showing any outages at the moment. We may want to get a technician out to get this checked. Can I set up a time?

VCain

join:2010-08-25
Huntsville, AL
reply to VCain
I did drop in a 3dB attenuator, which brought down the received power to 5.3dBmV. No difference on throughput that I can see. I still can't even get speedtest.net to run.

VCain

join:2010-08-25
Huntsville, AL
reply to MediacomChad
FYI - We have unburied cable on this street. About a month ago one of your competitors trenched in new cable, cutting Mediacom's cable in three places. Temporary above ground cables were connected and these have not yet been replaced and buried. So, automobiles etc, have been running over them for about a month now. It just occurred to me that the problems that I have been having cropped up just about the time it started raining, and we have had continuous and substantial rain all weekend, really for the first time in many weeks. It may be that the insulation on the temporary cables has been broken down and water has entered the cables. It does seem that the issues are slowly getting better now that the rain has stopped.

I'd be available for a technician to drop by any time outside of lunch, but I really suspect that he may want to check on the cables laying in the street first.

Thanks for checking on this.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:117
I will IM you with what we have available.