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Stormside

join:2011-08-29
Warner Robins, GA

4 edits

[GA] Low speed Bonaire, GA (Preferred Package)

This is the third night in a row that my connection is slow and my
ping is up. Might have been longer but I just noticed it. I normally get 15 mbit down but now it goes up and down between 3 and 6.
My upload is actually faster than my DL .. lol

I did do speed test during the day today and it was 25 up and 10 down. This is really strange.

Have not had a problem in a very long time. Anyone else having problems in this area? Think maybe my node might finally be saturated?

ARRIS DOCSIS 2.0 / PacketCable 1.0 Touchstone Telephony Modem
MODEL: TM502G

Downstream
Freq/Power: 837.000 MHz 7 dBmV
Signal to Noise Ratio: 39 dB
Modulation: QAM256
Upstream
Freq/Power: 23.696 MHz 45 dBmV
Channel Type: DOCSIS 2.0 (ATDMA)
Symbol Rate: 5120 kSym/sec
Modulation: QAM64




This morning back to high speed again:




Downstream is pretty much the same:

Downstream
Freq/Power: 837.000 MHz 7 dBmV
Signal to Noise Ratio: 39 dB
Modulation: QAM256
Upstream
Freq/Power: 23.696 MHz 44 dBmV
Channel Type: DOCSIS 2.0 (ATDMA)
Symbol Rate: 5120 kSym/sec
Modulation: QAM64

Will check again tonight when I get home.


Stormside

join:2011-08-29
Warner Robins, GA

Same thing again tonight blazing fast in the morning. Was pretty good around 6pm now at 11pm it is down to 3-5mb.

Any of the Cox people reading this? any help?


lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI

said by Stormside:

Same thing again tonight blazing fast in the morning. Was pretty good around 6pm now at 11pm it is down to 3-5mb.

Any of the Cox people reading this? any help?

Most likely the downstream channel your on, is starting to get overloaded during prime time hours, causing your speed slowdowns. The solution to your problem is getting a D3 modem, seeing as you have a cox eMTA modem, which provides both internet, and phone. You might want to see if cox will swap your modem out for there Cisco D3 DPQ3212 eMTA.


DDR329

@cox.net

May want to even try a different website.

If you log in to your cox.net account there is a speed test link in there you can try. When I tried the same one you did I was only getting 16 down on my premier line. I checked a few others off different sites and never went below 65 down.


Stormside

join:2011-08-29
Warner Robins, GA

said by DDR329 :

May want to even try a different website.

If you log in to your cox.net account there is a speed test link in there you can try. When I tried the same one you did I was only getting 16 down on my premier line. I checked a few others off different sites and never went below 65 down.

Been there it is about the same:

Tue May 15 11:13 PM 4 Mbps 1 Mbps 84 millisec
Mon May 14 11:06 PM 4 Mbps 12 Mbps 83 millisec
Mon May 14 11:04 PM 6 Mbps 5 Mbps 76 millisec
Mon May 14 05:58 PM 12 Mbps 7 Mbps 44 millisec
Mon May 14 06:52 AM 28 Mbps 11 Mbps 31 millisec

Guess it is time to call cox support. Really dreading dealing with them, after reading all the nightmare stories about saturated nodes.


No_Strings
Premium,MVM,Ex-Mod 2008-13
join:2001-11-22
The OC
kudos:6

One thing's for sure: They won't do anything unless you complain. If a node's oversubscribed but no one calls in, nothing changes.


Stormside

join:2011-08-29
Warner Robins, GA

I know