| [Line Problem] DSL signal loss Tonight my wife was attempting to work on photobucket. Each time she attempted to log in the modem would lose the dsl signal. it would regain the signal. I will mention that this happens occasionally, maybe a few times a night. However tonight it's been especially frustrating.
AT&T is my service provider
2wire modem/wirless router.
talked to AT&T tonight said they would have to do line test to see if there is a problem. I will mention that when my instalation was finished the tech told me that our conncection took the last port in our area. I'm not sure if the problem is that there is so many people in the area using the network and there is just not enough dslam to go around or what. It's frustrating to no end.
The phone line in the house is new - less than a year old, it was newly installed when i had the internet service installed in July of 2011. Here are the stats from the modem:
Since Reset
Current 24-Hour Interval
Current 15-Minute Interval
Time Since Last Event
ATM Cell Header Errors:
2
2
0
0:31:34
ATM Loss of Cell Delineation:
0
0
0
0:00:00
DSL Link Retrains:
8
8
0
0:21:09
DSL Training Errors:
15
15
0
0:20:28
DSL Training Timeouts:
0
0
0
0:00:00
DSL Loss of Framing Failures:
0
0
0
0:00:00
DSL Loss of Signal Failures:
0
0
0
0:00:00
DSL Loss of Power Failures:
0
0
0
0:00:00
DSL Loss of Margin Failures:
0
0
0
0:00:00
DSL Cumulative Errored Seconds:
2
2
0
0:31:34
DSL Severely Errored Seconds:
0
0
0
0:00:00
DSL Corrected Blocks:
3
3
0
0:31:34
DSL Uncorrected Blocks:
2
2
0
0:31:34
ISP Connection Establishment:
4
4
4
1:04:25
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|
 wayjacPremium,MVM
join:2001-12-22
Indy | You should have a look at this 2wire page
192.168.1.254/xslt?PAGE=J03 |
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| Here is the information from that page....
DSL
Down
Up
Current Rate:
3551 kbs
382 kbs
Max Rate:
12461 kbs
644 kbs
Current Connection:
Current Noise Margin:
25.4 dB
11.7 dB
Current Attenuation:
42.2 dB
19.4 dB
Current Output Power:
18.7 dBm
8.0 dBm
ATM
Cells
Errors
%
Transmit:
3311344
0
0
Receive:
14170857
0
0
IP
Bytes
Packets
Errors
%
Transmit:
131089291
711100
0
0
Receive:
643159424
816251
0
0 |
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| reply to wayjac
Here also is the detaled DSL report. I also have a tech coming tomorrow afternoon to check whatever it is that they check...my guess is they will look at everything and not really be able to tell me anything. It seems to only ever happen when I'm actually using the connection - if we're not using the connection it never seems to loose the DSL sync.
ATM
Since Reset
Current 24-Hour Interval
Current 15-Minute Interval
Time Since
Last Event
Cell Header Errors:
646
422
0
0:12:58
Loss of Cell Delineation:
151
54
0
0:17:50
DSL
Link Retrains:
53
16
0
2:57:49
DSL Training Errors:
79
21
0
2:59:46
Training Timeouts:
0
0
0
0:00:00
Loss of Framing Failures:
1
0
0
2 days 1:00:11
Loss of Signal Failures:
2
0
0
2 days 1:00:11
Loss of Power Failures:
0
0
0
0:00:00
Loss of Margin Failures:
2
0
0
2 days 1:00:11
Cumulative Seconds w/Errors:
526
382
0
0:12:58
Cumulative Sec. w/Severe Errors:
2
0
0
2 days 1:00:11
Corrected Blocks:
1300
901
0
0:11:57
Uncorrectable Blocks:
795
534
0
0:12:58
DSL Unavailable Seconds:
2091
608
0
2:57:23 |
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wayjacPremium,MVM
join:2001-12-22
Indy | said by Capt Kirk :I also have a tech coming tomorrow afternoon to check whatever it is that they check.. Let the tech have a go at this before you do anymore troubleshooting |
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| Thanks, Yea, He's out at this very moment. He told my wife that he found and fixed a fault in the line but the issue still happened. He is now replacing our modem because he said the modem had a bulge in the side of it. I evidently hadn't noticed the bulge. |
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| Update - Tech has finished - he replaced the line coming to our house, the line ran inside the house - issue still existed. Tried a new modem - problem still persisted. Tried another modem (not sure what make or model) tech said this modem was different it did not have a pole for the ground wire... he said that in some areas that that type of modem worked better. Will most the make an model later today when I get home. |
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