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This is a sub-selection from Still rocking SB5100


fuziwuzi
Not born yesterday
Premium
join:2005-07-01
Atlanta, GA
reply to mix

Re: Still rocking SB5100

said by mix:

If you owned a DOCSIS 3.0 modem, you would get the full speed of the service you paid for, because your connection will be balanced between multiple channels. Plenty of people on many different cable isp's have reported this.

Again, Comcast is promising me 12/2 service WITH the SB5100 modem I already have. So, no, I am not getting the service I pay for and am promised and I shouldn't have to purchase new equipment to get what they promise with my present equipment.
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Teabaggers: Destroying America is Priority #1

andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL

said by fuziwuzi:

Again, Comcast is promising me 12/2 service WITH the SB5100 modem I already have. So, no, I am not getting the service I pay for and am promised and I shouldn't have to purchase new equipment to get what they promise with my present equipment.

Remember the key words: UP TO

talz13

join:2006-03-15
Avon, OH

1 recommendation

reply to fuziwuzi

said by fuziwuzi:

said by mix:

If you owned a DOCSIS 3.0 modem, you would get the full speed of the service you paid for, because your connection will be balanced between multiple channels. Plenty of people on many different cable isp's have reported this.

Again, Comcast is promising me 12/2 service WITH the SB5100 modem I already have. So, no, I am not getting the service I pay for and am promised and I shouldn't have to purchase new equipment to get what they promise with my present equipment.

You're complaining like you are sitting behind a router that can handle the traffic, but the 400mhz Pentium II that you're browsing with isn't cutting it on the data rate.


fuziwuzi
Not born yesterday
Premium
join:2005-07-01
Atlanta, GA

said by talz13:

said by fuziwuzi:

said by mix:

If you owned a DOCSIS 3.0 modem, you would get the full speed of the service you paid for, because your connection will be balanced between multiple channels. Plenty of people on many different cable isp's have reported this.

Again, Comcast is promising me 12/2 service WITH the SB5100 modem I already have. So, no, I am not getting the service I pay for and am promised and I shouldn't have to purchase new equipment to get what they promise with my present equipment.

You're complaining like you are sitting behind a router that can handle the traffic, but the 400mhz Pentium II that you're browsing with isn't cutting it on the data rate.

Sorry, but I have a Linksys E3000 running Tomato and an i7 3.4GHz with 8GB DDR3. Comcast just provides crappy service. It didn't used to, a year ago I got great speeds. Even discounting Powerboost, I would regularly get the full 12/2 speeds. But, after their "upgrade" to my neighborhood, speed declined. Calls to tech support get nothing, as long as they can ping my modem they don't care. My cellphone is faster, and some days I do tether to the phone if I really want to get something downloaded quickly.
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Teabaggers: Destroying America is Priority #1


Lark3po
Premium
join:2003-08-05
Madison, AL
Reviews:
·Knology
reply to andyross

said by andyross:

said by fuziwuzi:

Again, Comcast is promising me 12/2 service WITH the SB5100 modem I already have. So, no, I am not getting the service I pay for and am promised and I shouldn't have to purchase new equipment to get what they promise with my present equipment.

Remember the key words: UP TO

+1


Joe232

@comcast.net
reply to fuziwuzi

You don't want to here it: "Your modem is the problem." "You'd get that speed if your modem quit dropping the packets." "It's an analog issue, not the speed of the modem. But a faster modem can make up for it."

I had one that wasn't even doing 256Kb downloads or staying connected for more than 10 minutes and then took it in and got another with the same firmware revision and model number. I got speeds of 15Mb+ when downloading and a rock-solid connection. Modems can die or misbehave due to analog (read:RF/radio) problems inside the black box.

The modem has a maximum rate that it can handle and this varies even among the exact same model and firmware. If a modem is capable of 5Mb/s on each channel and can handle 4 channels, then it'll get the promised 20Mb/s but just barely and maybe lost packets until dropped to 15Mb/s. A modem that can handle only 2 channels but 6Mb/s each will get only 12Mb/s downloads even though other modems with the same design will get anywhere from 8 to 20 as they age. Yes, radios get old and some are well beyond specs while others are just barely in.



Joe232

@comcast.net
reply to fuziwuzi

I think the point trying to be made is that your modem is the 400MHz Pentium II. It's the bottleneck. Most ISP's won't even allow them on higher-speed plans precisely because of your issue. Or they make you acknowledge that the older modem might not even be able to handle that speed stably. I don't mean to be mean but either the modem or the speed tier would be gone if it was me.



fuziwuzi
Not born yesterday
Premium
join:2005-07-01
Atlanta, GA

said by Joe232 :

I think the point trying to be made is that your modem is the 400MHz Pentium II. It's the bottleneck. Most ISP's won't even allow them on higher-speed plans precisely because of your issue. Or they make you acknowledge that the older modem might not even be able to handle that speed stably. I don't mean to be mean but either the modem or the speed tier would be gone if it was me.

I'm not asking for one of the higher speed plans that requires a DOCSIS3 modem. I simply want the service I've had for several years now, that up until their "upgrade" worked just fine. Comcast continues to sell the 12/2 service and continues to tell me it only requires a DOCSIS2 modem, and continues to say that the SB5100 is a supported modem for the service level which I subscribe. If their service actually does require a DOCSIS3 modem, then they should inform me of that and stop lying about their service. Is it too much to ask for the company to be honest?
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Teabaggers: Destroying America is Priority #1