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andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL

[Bill] Weird bill

Got my bill today, and saw this weird entry:

quote:
Partial Month Charges & Credits
Because we had already billed you when the latest changes
were made to your account, we have adjusted this bill.
Listed in this section are credits and/or charges for these
changes.
Effective 05/18/12, Dual Tuner DVR Service at a monthly
rate of $8.00 was removed from your account.
Effective 06/02/12, HD DVR Service Package at a monthly
rate of $8.00 was added to your account.
Adjustments for services removed 05/18/12
Dual Tuner DVR Service 05/18 - 06/01 3.87
15 days @ $0.2580/day based on a monthly rate
of $8.00
Adjustments for services added 06/02/12
HD DVR Service Package 06/02 - 06/17 4.26
16 days @ $0.2662/day based on a monthly rate
of $8.00
Total Partial Month Charges & Credits $8.13
What I'm wondering is how my service can be removed/added in the future? It says removed on 5/18 and added on 6/2, but the partials add up to 31 days (and 8.13 instead of 8.00). Any idea on what is going on? It seems as if there is some change in how DVR's are charged beginning in June? I may ask in the direct forum, too.

Russ6

join:2011-03-17
Houston, TX
kudos:1

said by andyross:

Got my bill today, and saw this weird entry:

quote:
Partial Month Charges & Credits
Because we had already billed you when the latest changes
were made to your account, we have adjusted this bill.
Listed in this section are credits and/or charges for these
changes.
Effective 05/18/12, Dual Tuner DVR Service at a monthly
rate of $8.00 was removed from your account.
Effective 06/02/12, HD DVR Service Package at a monthly
rate of $8.00 was added to your account.
Adjustments for services removed 05/18/12
Dual Tuner DVR Service 05/18 - 06/01 3.87
15 days @ $0.2580/day based on a monthly rate
of $8.00
Adjustments for services added 06/02/12
HD DVR Service Package 06/02 - 06/17 4.26
16 days @ $0.2662/day based on a monthly rate
of $8.00
Total Partial Month Charges & Credits $8.13
What I'm wondering is how my service can be removed/added in the future? It says removed on 5/18 and added on 6/2, but the partials add up to 31 days (and 8.13 instead of 8.00). Any idea on what is going on? It seems as if there is some change in how DVR's are charged beginning in June? I may ask in the direct forum, too.

I am confused.

Is the HD DVR the same dvr that you have been using formerly billed as the Dual Tumer DVR?

If it is, then is Comcast just changing the name of the package?

If that is the case, the charges should be the same and there should be no gap in the dates.
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

andyross
Premium,MVM
join:2003-05-04
Schaumburg, IL

Looking closeer, I think it's just an update to the last service name. I've had the DVR since 2004, when the dual tuner was just coming out and they used to have a single-tuner version (the DCT-6408).

Still, why do I have to pay more just because they want to change the name? Shows how their prorating is is set up against the customer.


yhp

join:2006-12-27
Philadelphia, PA

1 edit
reply to andyross

It seems as if there is some change in how DVR's are charged beginning in June?

That much is certainly true. I got notified in my last bill (Philadelphia) that my single line item for DVR service was going to - in the future - be broken out into HD Access and DVR service components (roughly $10 and $7, or $10 and $8).

I don't think it affected our bottom line, IIRC. We're a one-box/one-screen household.

Joe12345678

join:2003-07-22
Des Plaines, IL
reply to andyross

Dual Tuner DVR Service seems like a very old name. As for why it's still in the system???

05/18/12
06/02/12

comcast is post dating stuff.