Goodbye TWC, for now...
I've been playing the TWC pricing game for the past few years, calling every six months to get a discount. When I called for the discount about a week ago, they offered only $2/mo off and a (unneeded) bump to the next tier -- no further discount. Even the retention dept wouldn't budge. So a week later, I'm on U-verse.
It's only been a few days, but it's perfectly fine so far. I don't like the massive modem, the 250GB cap, or the 1-yr contract, but they waived the $100 equipment fee, and I'll save about $150 over the year (after the $50 activation fee). No phone or video service required. Assuming AT&T's reliability is good (has been for my biz clients), when the promo pricing is up in a year, I'll go with whoever is cheaper.
I learned the hard way... compare and switch every year to the cheapest dollar amount. I was on AT&T DSL paying $39/month for 3Mbps, I just signed up with TWC getting just the 3Mbps internet, no cable or phone service purchased, for $19/month! I have this price locked in for 12 months and will shop around again when my term is up. I am so happy my DSL modem started having issues and AT&T didn't want to give me a new one after being a 5+ year loyal customer. It was a blessing my modem started going out when TWC is running such a good deal. The only way to get a better deal is switch, or at least be prepared to when you call your current provider.