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Davesnothere
No-BHELL-ity DOES have its Advantages
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join:2009-06-15
START Today!
kudos:7

Hiccups & Outages Today in Cogeco-Land

 
First, it was occasional 'page not found' errors earlier today, then more than occasional, and then after 7:30 PM tonight, there were two outages which lasted around a couple of minutes each.

The lights on my modem looked normal during this, but all of my PCs lost Internet access on all apps.

I only had about enough time to check what my other PCs were doing, and just as mysteriously, it is OK now.

Was this a START or a Cogeco issue ?


spikernum1

join:2010-03-03
Burlington, ON

Confirmed.

Has been happening to me since this morning as well.

Intermittent connection timeouts for a minute or so at a time.



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

It's an issue in the Cogeco core with their connection to Toronto. It's being worked on, was corrected around 6pm but then they broke it again at 7:30pm and it's been escalated again.



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
reply to Davesnothere

said by Davesnothere:

 
First, it was occasional 'page not found' errors earlier today, then more than occasional, and then after 7:30 PM tonight, there were two outages which lasted around a couple of minutes each.
Was this a START or a Cogeco issue ?

Cogeco issue. The intermittent issue is about 5-10 second at a time, every 10 or 15 minutes, the couple two minute outages has been them changing things.

marka

join:2010-03-10
Fergus, ON
reply to Davesnothere

I was going crazy trying to figure out what was wrong, trying to play Diablo 3 and losing connection frequently was driving me crazy.
--
semper ubi sub ubi



Davesnothere
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kudos:7
reply to rocca

 
It may have happened again within past 5m.

At least I'm no less sane than usual, muahahahaha !!!

OR, we're all going berserk together.

BTW, originally, I thought that DSLR might be having new problems (click to post or edit and nothing happens), but then my webmail and p2p showed symptoms too.



Davesnothere
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reply to rocca

 
CORE BREACH IMMINENT !

EJECT CORE !



Jaguar
Premium
join:2004-01-25
North Bay, ON
reply to Davesnothere

Yep happening up here in North Bay too. Thought it was my router.

Start has been great for me, this is the first hiccup I've seen since signing up a month ago. I'm happy that I have an alternative to Cogeco, besides 6M DSL.


Phorkster
Premium
join:2004-06-27
Windsor, ON
kudos:1
reply to Davesnothere

Not that I need to confirm, but yes I got it as well. Thankfully Rocca is here to keep us informed.


Ger

join:2007-10-26
Mississauga, ON
reply to Davesnothere

Same problem here. At first I thought it was just Diablo losing connection. Then I thought it was my router....



Davesnothere
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2 edits
reply to Phorkster

said by Phorkster:

....Thankfully Rocca is here to keep us informed.

 
+1 to that !

And it was MY first noticed sys-burp too.


Davesnothere
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reply to Ger

 
Didn't a new Diablo release just hit the streets this week ?

Coincidence ?



Davesnothere
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reply to Davesnothere

 
~9:50 pm - another longish one



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

said by Davesnothere:

 
~9:50 pm - another longish one

21:50:07 for 118 seconds. We're a little particular about monitoring... Cogeco IP Transport/Engineering teams are working on it. Once it's resolved we'll get an RFO. Rest assured we're on it.

spikernum1

join:2010-03-03
Burlington, ON

thx for keeping on it after hours rocca


Phorkster
Premium
join:2004-06-27
Windsor, ON
kudos:1
reply to Davesnothere

I love Start.



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
reply to Davesnothere

said by Davesnothere:

 
Didn't a new Diablo release just hit the streets this week ?

Coincidence ?

Well, not related to the issue we're seeing, but rumour has it that the Diablo servers are suffering issues of their own. »eu.battle.net/support/en/news

spikernum1

join:2010-03-03
Burlington, ON
reply to Davesnothere

ya, can't quite get any sc2 in without an insta-loss due to 120s timeout.



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
reply to spikernum1

No rest for the wicked.

Just got off the phone with Cogeco NOC (despite being hammered with calls, they have very friendly people in that group) The problem is an issue with their ring in Toronto and affecting data circuits out of 151 Front. They've been conferenced in with Cisco for the past couple hours and it continues to be worked on. It's a priority issue for them so they'll work all night to get it fixed if needed.



Last Parade

join:2002-10-07
Port Colborne, ON
reply to Davesnothere

This is getting really annoying



Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

said by Last Parade:

This is getting really annoying

No shit.

spikernum1

join:2010-03-03
Burlington, ON

5 min outage just now - 11:50 - 11:55pm



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

159 seconds, at 23:49:37.

Believe me, I understand the frustration - I don't want to be on the phone with Cogeco all night either. ...but stuff breaks and they are working on it which is all that can be expected when something breaks. Most of the 2-3 minute outages that have occurred are when they are making configuration changes or trying patches, etc. I'd be more concerned if I didn't see those outages at this point and just the more chronic 6 second ones which would indicate nothing is being done. Cisco's been involved and I'm working with hourly updates.

The service has been solid until this afternoon, and after they determine and resolve the root issue it will be solid again, but tonight is probably a write-off for most folks. For that I do apologize, but rest assured we are doing everything we can to ensure a quick resolution and keep everyone advised. Not that it helps anyone affected, but this is affecting all their data IP services originating out of Toronto so there are a lot of unhappy people tonight, not just our customers on the Cogeco network.



Last Parade

join:2002-10-07
Port Colborne, ON

What's the latest? It's been out for quite a while now and I'm running on 3G.



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

said by Last Parade:

What's the latest?

At 4:34am we were advised the link is stable. We have not seen any packet loss since 3:53am which is an hour now and supports their update. Unfortunately the extra 25ms latency is there at this time. I have asked for an RFO and steps they will be taking to eliminate the extra latency again.

Ger

join:2007-10-26
Mississauga, ON
reply to Davesnothere

Yes, Diablo 3.


49667909

join:2012-05-10
reply to Davesnothere

And here I was thinking i had a bad piece of coax or a router dying.


49667909

join:2012-05-10
reply to Davesnothere

It was odd. My cogeco business was stable the entire time. My start.ca well not so much.



Davesnothere
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reply to rocca

said by rocca:

No rest for the wicked.
 
And LOVING it ! [Don Adams]



Davesnothere
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reply to rocca

said by rocca:

At 4:34am we were advised the link is stable. We have not seen any packet loss since 3:53am which is an hour now and supports their update. Unfortunately the extra 25ms latency is there at this time. I have asked for an RFO and steps they will be taking to eliminate the extra latency again.

 
I took a nap and it currently seems OK.

But we now have a sequel on our hands ?

i.e. 'The RETURN of The Phantom Ping !'

Thanks for being there !

--

We have only 2 things about which to worry :
(1) That things may never get back to normal
(2) That they already HAVE !
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