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Hiccups & Outages Today in Cogeco-Land

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Davesnothere
No-BHELL-ity DOES have its Advantages

join:2009-06-15
START&Cogeco
kudos:6

Hiccups & Outages Today in Cogeco-Land

First, it was occasional 'page not found' errors earlier today, then more than occasional, and then after 7:30 PM tonight, there were two outages which lasted around a couple of minutes each.

The lights on my modem looked normal during this, but all of my PCs lost Internet access on all apps.

I only had about enough time to check what my other PCs were doing, and just as mysteriously, it is OK now.

Was this a START or a Cogeco issue ?

permalink · 2012-05-16 20:01:07 ·

spikernum1 join:2010-03-03 Burlington, ON	Re: Hiccups & Outages Today in Cogeco-Land Confirmed. Has been happening to me since this morning as well. Intermittent connection timeouts for a minute or so at a time.
	permalink · 2012-05-16 20:23:03 · ·

rocca Start.ca Premium join:2008-11-16 London, ON kudos:11	Re: Hiccups & Outages Today in Cogeco-Land It's an issue in the Cogeco core with their connection to Toronto. It's being worked on, was corrected around 6pm but then they broke it again at 7:30pm and it's been escalated again.
	permalink · 2012-05-16 20:38:22 · ·

Davesnothere No-BHELL-ity DOES have its Advantages join:2009-06-15 START&Cogeco kudos:6	Re: Hiccups & Outages Today in Cogeco-Land CORE BREACH IMMINENT ! EJECT CORE !
	permalink · 2012-05-16 21:31:36 · ·

rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:11

said by Davesnothere:

Cogeco issue. The intermittent issue is about 5-10 second at a time, every 10 or 15 minutes, the couple two minute outages has been them changing things.

permalink · 2012-05-16 20:41:25 · Print ·

Davesnothere No-BHELL-ity DOES have its Advantages join:2009-06-15 START&Cogeco kudos:6	Re: Hiccups & Outages Today in Cogeco-Land It may have happened again within past 5m. At least I'm no less sane than usual, muahahahaha !!! OR, we're all going berserk together. BTW, originally, I thought that DSLR might be having new problems (click to post or edit and nothing happens), but then my webmail and p2p showed symptoms too.
	permalink · 2012-05-16 21:24:54 · Print · ·

marka join:2010-03-10 Fergus, ON	I was going crazy trying to figure out what was wrong, trying to play Diablo 3 and losing connection frequently was driving me crazy. -- semper ubi sub ubi
	permalink · 2012-05-16 21:03:42 · ·

Jaguar Premium join:2004-01-25 North Bay, ON	Yep happening up here in North Bay too. Thought it was my router. Start has been great for me, this is the first hiccup I've seen since signing up a month ago. I'm happy that I have an alternative to Cogeco, besides 6M DSL.
	permalink · 2012-05-16 21:35:22 · ·

Phorkster Premium join:2004-06-27 Windsor, ON kudos:1	Not that I need to confirm, but yes I got it as well. Thankfully Rocca is here to keep us informed.
	permalink · 2012-05-16 21:42:12 · ·

Davesnothere No-BHELL-ity DOES have its Advantages join:2009-06-15 START&Cogeco kudos:6 2 edits	Re: Hiccups & Outages Today in Cogeco-Land said by Phorkster: ....Thankfully Rocca is here to keep us informed. +1 to that ! And it was MY first noticed sys-burp too.
	permalink · 2012-05-16 21:46:14 · ·

Ger join:2007-10-26 Stoney Creek, ON	Same problem here. At first I thought it was just Diablo losing connection. Then I thought it was my router....
	permalink · 2012-05-16 21:44:58 · ·

Davesnothere No-BHELL-ity DOES have its Advantages join:2009-06-15 START&Cogeco kudos:6	Re: Hiccups & Outages Today in Cogeco-Land Didn't a new Diablo release just hit the streets this week ? Coincidence ?
	permalink · 2012-05-16 21:48:43 · ·

rocca Start.ca Premium join:2008-11-16 London, ON kudos:11	Re: Hiccups & Outages Today in Cogeco-Land said by Davesnothere: Didn't a new Diablo release just hit the streets this week ? Coincidence ? Well, not related to the issue we're seeing, but rumour has it that the Diablo servers are suffering issues of their own. »eu.battle.net/support/en/news
	permalink · 2012-05-16 22:15:42 · Print · ·

Ger join:2007-10-26 Stoney Creek, ON	Yes, Diablo 3.
	permalink · 2012-05-17 07:09:16 · ·

Davesnothere No-BHELL-ity DOES have its Advantages join:2009-06-15 START&Cogeco kudos:6	~9:50 pm - another longish one
	permalink · 2012-05-16 21:55:09 · ·

rocca Start.ca Premium join:2008-11-16 London, ON kudos:11	Re: Hiccups & Outages Today in Cogeco-Land said by Davesnothere: ~9:50 pm - another longish one 21:50:07 for 118 seconds. We're a little particular about monitoring... Cogeco IP Transport/Engineering teams are working on it. Once it's resolved we'll get an RFO. Rest assured we're on it.
	permalink · 2012-05-16 22:03:46 · Print · ·

spikernum1 join:2010-03-03 Burlington, ON	Re: Hiccups & Outages Today in Cogeco-Land thx for keeping on it after hours rocca
	permalink · 2012-05-16 22:06:56 · ·

rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:11

Re: Hiccups & Outages Today in Cogeco-Land

No rest for the wicked.

Just got off the phone with Cogeco NOC (despite being hammered with calls, they have very friendly people in that group) The problem is an issue with their ring in Toronto and affecting data circuits out of 151 Front. They've been conferenced in with Cisco for the past couple hours and it continues to be worked on. It's a priority issue for them so they'll work all night to get it fixed if needed.

permalink · 2012-05-16 22:22:13 ·

Davesnothere No-BHELL-ity DOES have its Advantages join:2009-06-15 START&Cogeco kudos:6	Re: Hiccups & Outages Today in Cogeco-Land said by rocca: No rest for the wicked. And LOVING it ! [Don Adams]
	permalink · 2012-05-17 07:18:41 · ·

spikernum1 join:2010-03-03 Burlington, ON	ya, can't quite get any sc2 in without an insta-loss due to 120s timeout.
	permalink · 2012-05-16 22:15:59 · ·

Phorkster Premium join:2004-06-27 Windsor, ON kudos:1	I love Start.
	permalink · 2012-05-16 22:13:30 · ·

Last Parade join:2002-10-07 Port Colborne, ON	This is getting really annoying
	permalink · 2012-05-16 22:47:33 · ·

Gone Premium join:2011-01-24 Fort Erie, ON kudos:3 Reviews: ·Start Communicat..	Re: Hiccups & Outages Today in Cogeco-Land said by Last Parade: This is getting really annoying No shit.
	permalink · 2012-05-16 23:10:41 · ·

spikernum1 join:2010-03-03 Burlington, ON	Re: Hiccups & Outages Today in Cogeco-Land 5 min outage just now - 11:50 - 11:55pm
	permalink · 2012-05-16 23:54:26 · ·

rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:11

Re: Hiccups & Outages Today in Cogeco-Land

159 seconds, at 23:49:37.

Believe me, I understand the frustration - I don't want to be on the phone with Cogeco all night either.

...but stuff breaks and they are working on it which is all that can be expected when something breaks. Most of the 2-3 minute outages that have occurred are when they are making configuration changes or trying patches, etc. I'd be more concerned if I didn't see those outages at this point and just the more chronic 6 second ones which would indicate nothing is being done. Cisco's been involved and I'm working with hourly updates.

The service has been solid until this afternoon, and after they determine and resolve the root issue it will be solid again, but tonight is probably a write-off for most folks. For that I do apologize, but rest assured we are doing everything we can to ensure a quick resolution and keep everyone advised. Not that it helps anyone affected, but this is affecting all their data IP services originating out of Toronto so there are a lot of unhappy people tonight, not just our customers on the Cogeco network.

permalink · 2012-05-17 00:05:38 · Print ·

Last Parade join:2002-10-07 Port Colborne, ON	Re: Hiccups & Outages Today in Cogeco-Land What's the latest? It's been out for quite a while now and I'm running on 3G.
	permalink · 2012-05-17 02:54:12 · ·

rocca Start.ca Premium join:2008-11-16 London, ON kudos:11	Re: Hiccups & Outages Today in Cogeco-Land said by Last Parade: What's the latest? At 4:34am we were advised the link is stable. We have not seen any packet loss since 3:53am which is an hour now and supports their update. Unfortunately the extra 25ms latency is there at this time. I have asked for an RFO and steps they will be taking to eliminate the extra latency again.
	permalink · 2012-05-17 04:53:17 · ·

Davesnothere
No-BHELL-ity DOES have its Advantages

join:2009-06-15
START&Cogeco
kudos:6

Re: Hiccups & Outages Today in Cogeco-Land

said by rocca:

At 4:34am we were advised the link is stable. We have not seen any packet loss since 3:53am which is an hour now and supports their update. Unfortunately the extra 25ms latency is there at this time. I have asked for an RFO and steps they will be taking to eliminate the extra latency again.

I took a nap and it currently seems OK.

But we now have a sequel on our hands ?

i.e. 'The RETURN of The Phantom Ping !'

Thanks for being there !

--

We have only 2 things about which to worry :
(1) That things may never get back to normal
(2) That they already HAVE !
-
START Forum »Start Communications
Or you can still use Canadian Broadband.

permalink · 2012-05-17 07:23:43 · Print ·

Davesnothere No-BHELL-ity DOES have its Advantages join:2009-06-15 START&Cogeco kudos:6	said by rocca: ....Not that it helps anyone affected, but this is affecting all their data IP services originating out of Toronto so there are a lot of unhappy people tonight, not just our customers on the Cogeco network. So Cogeco RETAIL subscribers have been seeing this too ?
	permalink · 2012-05-17 07:30:19 · ·

rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:11

Re: Hiccups & Outages Today in Cogeco-Land

said by Davesnothere:

So Cogeco RETAIL subscribers have been seeing this too ?

If you mean Cogeco retail cable customers, probably not as I doubt they would route all their traffic to Toronto. The problem was not on the cable side, rather the Cogeco Data Services side - so Cogeco retail customers with data/transport services out of Toronto, yes, they would have been affected as well.

permalink · 2012-05-17 08:54:47 · Print ·

Ger join:2007-10-26 Stoney Creek, ON	Re: Hiccups & Outages Today in Cogeco-Land No complaints about it in the Cogeco forum.
	permalink · 2012-05-17 10:32:01 · ·

Davesnothere No-BHELL-ity DOES have its Advantages join:2009-06-15 START&Cogeco kudos:6	Re: Hiccups & Outages Today in Cogeco-Land said by Ger: No complaints about it in the Cogeco forum. Yeah, pretty quiet over there.... BTW, not been on much yet today, but seems OK here.
	permalink · 2012-05-17 14:32:27 · ·

49667909 join:2012-05-10	And here I was thinking i had a bad piece of coax or a router dying.
	permalink · 2012-05-17 07:16:37 · ·

49667909 join:2012-05-10	It was odd. My cogeco business was stable the entire time. My start.ca well not so much.
	permalink · 2012-05-17 07:17:22 · ·

Ger join:2007-10-26 Stoney Creek, ON	Having a particularly long hiccup...started a little before 11AM.
	permalink · 2012-05-17 11:14:10 · ·

rocca Start.ca Premium join:2008-11-16 London, ON kudos:11	Re: Hiccups & Outages Today in Cogeco-Land Please call in if you're still having problems, the wide area issue was resolved shortly before 4am last night. You may want to reboot your equipment first. Thanks. ps: Haven't had a single dropped packet on the interconnection since 3:53am.
	permalink · 2012-05-17 12:34:07 · ·

spudz @start.ca	Re: Hiccups & Outages Today in Cogeco-Land Working great all day here in Belleville now..
	permalink · 2012-05-17 14:44:50 · ·

Brokerboyz @cgocable.net	Re: Hiccups & Outages Today in Cogeco-Land I dont know about any of you, but my problem seems to be getting worse. I can not stay connected here for longer then 2 min before getting kicked out due to a time out or getting a 3007 on my screen.
	permalink · 2012-05-27 23:44:15 · ·

Last Parade join:2002-10-07 Port Colborne, ON	Re: Hiccups & Outages Today in Cogeco-Land No problems since this meltdown.
	permalink · 2012-05-28 04:13:08 · ·

26206549 join:2012-05-21	this was fixed weeks ago. you must be have other issues.
	permalink · 2012-05-28 08:34:28 · ·

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