This is a warning to read the fine print. Doing so would have saved me from my current situation, which is being stuck with a business class subscription of $67/mo but unable to use it.
So about two years ago, less a few months, I received a call from Comcast that my bandwidth usage for residential internet was excessive. I had, in large part due to torrenting Japanese drama shows, gradually been creeping up from 700GB to almost 1TB of bandwidth per month, which I admit is very excessive.
After this call I tried to limit usage, but despite trying to ration bandwidth could not avoid approaching the 250GB/mo cap, so I switched to business class. The sales representative I was in contact with assured me that I could cancel the subscription if I moved outside the coverage area of Comcast (such as going overseas which was a possibility for me at the time). I carefully read the contract, and the acceptable use policy that it linked to... but what I did not notice, or read, was a third document the actual ToS which the acceptable use policy linked to.
Several months after that I ended up moving to a location which already had Comcast service and provided free internet to residents but I was already locked into a contract. The (somewhat amusing) result was that after an hour on the phone trying to get my service location changed, I was informed that I would have to pay a $50 service fee to do that even though my business router was already working due to the existing service for the location, so I left the service address unchanged.
About 16 months after signing the business contract, I was no longer in a location where I could use Comcast's service. (actually I was living in a hotel.) Eventually when I called to try to cancel service, I learned that my one-year subscription was, in fact, a renewing one-year subscription and I would have to pay a 75% cancellation fee for the remainder of the second year of service. This is when I was directed to this clause which was not in my actual contract, but in the ToS which was in effect in the time that was linked not from the contract, but from a small link in the page the contract linked to. Me being silly, I thought I only needed to read the contract and what was on the webpage the contract linked to (»web.archive.org/web/201012250205 ··· dex.aspx
The exact contract terms:
"This Agreement shall commence and become a legally binding agreement upon Customer's execution of the SOA. The Agreement shall terminate as set forth in the Terms and Conditions (http://business.comcast.com/terms-conditions/index.aspx)..."
Service Term (Months): 12
Sort of like a cell phone plan which goes month-to-month after the initial period, I naively assumed. About a year into the agreement an additional monthly charge of $7 was announced on my bill, which I never saw because I was on autopay. No notice of this new monthly charge was sent to my email, and in fact when tried to cancel my account later on I found out that my Comcast customer account associated with my business subscription had been completely deleted and I had to make a new one, which was probably why I had stopped getting billing notifications.
Now, I am homeless with no income (most of my belongings, including business-class modem, stored elsewhere) but this is not valid grounds to cancel a business subscription without the early termination fee of 75% of the remaining subscription cost until the end of the service period. I have not been able to use the internet service I am paying for in over three and a half months. If I had read the fine print I would be much better off!
Just a warning, for those who think getting Comcast business class is the easy answer to bandwidth caps.
Months of Comcast business service paid for: 20
Months of Comcast business service used: 14.5
Early termination fee if I cancel now, 4 months before end of service period: about $200