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wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1
reply to Capt Kirk

Re: [Line Problem] DSL signal loss

said by Capt Kirk :

I also have a tech coming tomorrow afternoon to check whatever it is that they check..

Let the tech have a go at this before you do anymore troubleshooting


Capt Kirk

@pnap.net

Thanks, Yea, He's out at this very moment. He told my wife that he found and fixed a fault in the line but the issue still happened. He is now replacing our modem because he said the modem had a bulge in the side of it. I evidently hadn't noticed the bulge.



Capt Kirk

@pnap.net

Update - Tech has finished - he replaced the line coming to our house, the line ran inside the house - issue still existed. Tried a new modem - problem still persisted. Tried another modem (not sure what make or model) tech said this modem was different it did not have a pole for the ground wire... he said that in some areas that that type of modem worked better. Will most the make an model later today when I get home.