reply to Elsebet
Re: Cincinnati Bell FIOPTICS - intermittent tv/internet drops
Well we have had techs out 3 times since that post. Each time they come out, they say that the previous tech wired it wrong. The last time (on Thursday 5/152012) the wires were not grounded, per the tech. They check the modem, see it is operating okay, We
have had two different modem/routers too.
However during the day when the techs come is usually NOT when we see the problem. Usually after 8pm EST, we are getting gigantic floods of uncorrectable errors suddenly which knock the modem offline. This happens about every 10 minutes. Sometimes if we restart the modem, the problem goes away for about 30 minutes but then it comes back and repeats every 10 minutes. Usually the problem is worst between 8 and 11pm EST.
For example tonight (5/16) we started playing an online game (Diablo 3 of course) around 7pm. At 8:28pm EST we got our first disconnect with over 5 million uncorrectable errors. Repeated about every 10 minutes until 10pm, when it switched to about every 30 minutes. Now after 11pm we seem to be okay again. This is a similar pattern each evening, really stopping our use of the internet while we are home from work.
We stopped using the tv service long ago, thinking it was the problem. In fact to try and troubleshoot we have turned off any wireless devices and both of our desktop pc's connect to the ZTE by CAT5.
Tonight we have decided to cancel and go back to DSL, because we never had problems with CB DSL but this Fioptics is awful for us in the evenings when we would use it most. Our CB DSL never had these issues, it was rock solid. I will miss the speed but we both work in IT and must have dependable internet for our jobs when we are on support rotations.
I just hope the ADSL doesn't suffer from the same problems now.
That output dump didn't look like the ZyXEL output so I guess they had swapped the modem by then.
The service to the house is copper and may well even use the same copper pair as your DSL used previously. Do you know how far you are from the fiber node? There are several in Silverton.
At any point have they tried an alternate copper pair?
On the screenshot the download is showing as 36 Mbps attainable. If you were closer to the node that would probably be showing up to 50 Mbps attainable. Your description of problems in the evening makes me wonder if you are suffering from crosstalk problems on the copper pair - most noticeable in the evenings when others are running VDSL traffic in the same bundle. That could also explain why the service seemed good before - problem increases after other customers take up VDSL service thus creating more potential for crosstalk.
In Silverton Cincinnati Communications offer 3 Mbps up/down via the power line. The symmetric nature of the service can be good for interactive use. They have also talked about offering fiber and/or wireless access.
Time Warner also have DOCSIS 3 service in Silverton which offers speeds similar to Fioptics VDSL.