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Cablefish

join:2002-01-19
Toms River, NJ
reply to Stevies3

Re: Verizon upgrading FIOS tiers

Hmm. I placed my same order on Friday and I am set for Monday some time. Still at 35/35 now.



Chris123NT

join:2001-11-24
Nesconset, NY

said by Cablefish:

Hmm. I placed my same order on Friday and I am set for Monday some time. Still at 35/35 now.

Did you have to upgrade to digital voice at the same time as well? If so that will hold up the speed increase, it will take effect as soon as your phone is converted to DV. That's how it was for me.

Cablefish

join:2002-01-19
Toms River, NJ

Already have DV. I cycled the router just for laughs though. No change. I can wait.



Jackarino
YacCity
Premium
join:2006-12-28
Allendale, NJ
kudos:1
reply to Chris123NT

Any Internet change you make you must upgrade to digital voice. Vz won't let you keep freedom essentials


GratefulDude

join:2012-06-23
Plano, TX
reply to jarablue

I've currently got 35/35 and and want to upgrade, but I'm getting some conflicting info regarding the routers. My current router is the Actiontec Rev. C. We've got a lot of wireless devices, and I don't think they would benefit from an upgrade if I continue to use the same router. I've done the online chat with VZ three times and they all said that both the 75/35 and 150/65 plans would still use the Rev. C.... and that I'd have to pay for a new router if I wanted one. But when I try to do the online upgrade myself, there is a footnote on the 150/65 plan saying that a router fee is being waived. I know I could buy my own wireless "n" and hook it up to this old Actiontec, but I still think it'd be nice for them to throw in a router. For those that upgraded from 35/35, how did they handle the router?



Thinkdiff
Premium,MVM
join:2001-08-07
Bronx, NY
kudos:11

150/65 and 300/65 will definitely get you a new router (Rev I).

For 75/35, you don't need a new router. A few (one or two) people reported receiving one in the mail, but it's not normal procedure to send out a new one.

Even with a new router, if the majority of your devices are 802.11g (or b), you'll see no speed increase. You'd have to run a separate 802.11n network and have 802.11n devices to get the most out of it.
--
University of Southern California - Fight On!



Pepsiman

join:2002-01-18
Brooklyn, NY
reply to mig288

said by mig288:

said by Pepsiman:

Because they need to run an Ethernet cable from the ONT to the router.

That makes sense. I wonder, would they run another ethernet cable to my second room upstairs? My wireless connection in the 2nd room doesn't get the best signal and running speed tests on that computer is showing slower speeds because of the weak signal. Any suggestions?

I believe they only run one Ethernet cable to your main router.

GratefulDude

join:2012-06-23
Plano, TX
reply to Thinkdiff

Thanks for the info, I really appreciate it.

I think for us a switch to 802.11n is long overdue - almost all of our devices are 802.11n. Somehow every time I turn around there's a new device hooked up, and I guess I've kinda been asleep at the wheel and didn't notice that almost everything is now 802.11n.



Teasip

join:2001-05-14
Plano, TX

GratefulDude, I'm with you that for those of us in our locale we have too many options in obtaining what we need to upgrade unlike those who don't have immediate access to the BB's, Fry's, OD, Micro Center's etc., not to mention online availability. That's why I had been wondering where my speeds would cap out at running an N network at my home (at what point would the wireless bottleneck despite the actual download/upload) and would I be able to benefit from increasing from 15/5 to 50/25 since I have one of the original BPON/6xx ONT's that they deployed here. My CO off Legacy is still BPON best I can tell. My wife and I are still on the second 3g iPhones from years back so we have to allow for B/G wireless if we choose to utilize the network on our phones. As a result, I have my Airport Extreme set to N, but allowing for B/G which slows everything down.



QuaffAPint
A Big Thanks To The Troops

join:2001-01-10
Downingtown, PA
reply to jarablue

Everytime I go to the VZ website to upgrade it keeps giving me some error when I reach the upgrade screen and says to call local office - Is that what others are seeing?

I hate calling them and dealing with all their up sell.
--
{Send Secure Notes Free and Easily} :: whisperBot.com



mig288
Premium
join:2002-07-13
Cherry Hill, NJ
Reviews:
·Verizon FiOS

said by QuaffAPint:

Everytime I go to the VZ website to upgrade it keeps giving me some error when I reach the upgrade screen and says to call local office - Is that what others are seeing?

I hate calling them and dealing with all their up sell.

Trying using a different browser. If that doesn't work, you might not have a choice other than calling in.


Chris123NT

join:2001-11-24
Nesconset, NY
reply to QuaffAPint

said by QuaffAPint:

Everytime I go to the VZ website to upgrade it keeps giving me some error when I reach the upgrade screen and says to call local office - Is that what others are seeing?

I hate calling them and dealing with all their up sell.

I had to call and it was really no trouble, the rep was knowledgeable and took care of everything very quickly, but then again maybe i got lucky.

cram501

join:2008-11-29
Ashburn, VA
reply to QuaffAPint

said by QuaffAPint:

Everytime I go to the VZ website to upgrade it keeps giving me some error when I reach the upgrade screen and says to call local office - Is that what others are seeing?

I hate calling them and dealing with all their up sell.

I had the same issue in Virginia. I just pinged the customer service rep using their chat function and he gave me an alternate URL.

I ordered 150/65 last Monday. The BPON ONT was swapped out on Friday along with the new a new "I" router. It's working as expected. I get about 154/70 on most of the speed tests.

McBane

join:2008-08-22
Plano, TX
reply to Teasip

said by Teasip:

As a result, I have my Airport Extreme set to N, but allowing for B/G which slows everything down.

Having a mixed b/g/n network doesn't slow anything down. If you have a b/g device and an n device they communicate at whatever their highest speeds are that your AP supports.

guppy_fish
Premium
join:2003-12-09
Lakeland, FL
kudos:1
Reviews:
·Verizon FiOS

said by McBane:

said by Teasip:

As a result, I have my Airport Extreme set to N, but allowing for B/G which slows everything down.

Having a mixed b/g/n network doesn't slow anything down. If you have a b/g device and an n device they communicate at whatever their highest speeds are that your AP supports.

Incorrect , view item #3.

»www.smallnetbuilder.com/wireless···1n-speed


Teasip

join:2001-05-14
Plano, TX
reply to jarablue

I concur. If I were to turn off my network access on my geriatric iPhone then the only items on the network would be N network, thus N speeds. However, since I have the iPhone network access on everything slows down. You're only as fast as your slowest component, or so it has been my understanding.


DBLClick

join:2002-06-07
Manassas, VA

One Option is to get an Access point that supports both 2.4 and 5 Ghz band. This will allow you to run dual channels. One side can be for your slower device B/G and one for the N. I do so on my setup and it works quite effectively.


Stevies3

join:2001-12-29
Woodbury, NY
reply to jarablue

I have the 612 ONT, what's the fastest this model can be used for?


UofMiamiGrad
Premium
join:2001-02-03
Great Neck, NY

said by Stevies3:

I have the 612 ONT, what's the fastest this model can be used for?

75/35 package!


danclan

join:2005-11-01
Midlothian, VA

1 edit

Click for full size
Lovely 610 ONT
I am entering Verizon CSR hell....having made now 4 calls since last Monday they say it will take another week to determine why my address isn't able to get a triple play...which I just refuse to believe.

Sure they are crushed with orders since the new tiers rolled out but seriously I've not received a single call back, ive be re-routed several times to hear the same story...GAH!! It's not rocket science, they have to replace the ONT since i have the Tellabs 610x which isnt DV capable...

So I may just force the issue and get the 150/65 stand alone which will force the ONT upgrade then I can triple bundle then deal with billing to sort out the resulting mess....I am so excited I can't stand it.

My Lovely ONT...

Stevies3

join:2001-12-29
Woodbury, NY
reply to UofMiamiGrad

No wonder that was my limit, But they didn't offer any higher speeds. Perhaps it's not in my area?



CBowen

@verizon.net

Stevies3, Which phone plan do you have? I am on Freedom Essentials, regular phone service and the fastest I can get is 35/35. If I want faster service I need to switch to Digital Voice. I don't know if I can switch over since it wasn't offered on the web and the web chat thingy didn't mention it.


Stevies3

join:2001-12-29
Woodbury, NY

I have Digital Voice unlimited.



danclan

join:2005-11-01
Midlothian, VA
reply to CBowen

said by CBowen :

Stevies3, Which phone plan do you have? I am on Freedom Essentials, regular phone service and the fastest I can get is 35/35. If I want faster service I need to switch to Digital Voice. I don't know if I can switch over since it wasn't offered on the web and the web chat thingy didn't mention it.

You need to search out nearby neighbors via web lookup and see if they are eligible for DV( instructions are in this thread, I use private browsing session and enter their address then say existing service isnt mine but im moving in and the current customer will disconnect via different order).

You can also look and see what model ONT you have to see if it's an older model that doesnt support DV. Once you have confirmed if your neighbors can get it, and that your ONT does/does NOT support then you will know what options you have.


nrr

@verizon.net
reply to opinionmine

Re: Verizon upgrading FIOS tiers?

I got a similar deal, but when I click the tab, which shows the details, it seems for the first 9 months it is only $5/mo more; for the next 9 it is $10/mo more and for the last 6 months it is $25/mo more. Since I am NOT under contract now, and would be committing to 2 years, I don't think the offer is that great.
Maybe I'm not reading the detail correctly.


tannor

join:2005-08-06
Newburgh, NY

So I upgraded form 35/35 to 75/35 and now it says in order status a tech is coming out tomorrow between 8 - 12

Any ideas why? I have a 612 ONT already. can't they do this all remotely


KramarK

join:2012-06-30

I wanted the new faster speeds but when I tried to upgrade it said it wasn't available. I have Freedom Essentials and wanted Digital Voice and that wasn't available either. When I went online and checked availability I pretended I was a new customer and for my address it said Digital Voice and Quantum was available.

I called my local billing office and spoke to a fairly knowledgeable account rep. She said only a VERY, VERY small portion of customers cannot get Quantum or Digital Voice so she did some digging in to my account. She noticed some odd things with my account and put me on hold for a bit. She then told me my account was "locked" and that lock wouldn't allow a large portion of the available upgrades to be displayed as being available when checked either online or when calling in. She said the account would have to be fixed by their technical team and that she'd call me back the following day.

She didn't call back the following day so I called and spoke to another representative who insisted that Quantum and Digital Voice were NOT available at my house. I explained what the other rep told me and she knew nothing about that type of problem. I told her when I went online and pretended to establish new service at my address it said Quantum and Digital Voice was available. She said that was incorrect information.

Not getting anywhere, I went online and just put in a new order. I didn't login to my existing account but went to the Verizon home page and made like I was ordering new service. There was actually an option for "Moving" so I selected that. I entered my existing account login information that they asked for and when they asked for the new address I just entered my existing address but added "Unit #2" to the address. The system came back with a message that said something like, "There is existing service at this address." with two options, "Option #1: I am moving in to this address and want to establish new service after the current resident moves out." and "Option #2: This service is in addition to the existing service already there." (I don't remember the exact wording but you get the idea). I selected the second option. When it came back with a list of the available services it had Digital Voice and Quantum 75/35 as being available. It also asked me to select the disconnection date for my existing service and told me a technician would have to come out for the new service. So I just made the disconnection date the same date as the new installation.

My thoughts are this:

I think Verizon has two different systems that check availability. One that checks the local Central Office only as to what is available out of the Central Office and one that checks the actual address and what ONT equipment is already there. The reason I think this is because my parents had a FiOS line and a POTS line. They wanted their POTS number disconnected and moved to the FiOS line and the easiest way to do that was to actually disconnect the existing FiOS line and establish new FiOS service on the POTS line. Before the new FiOS was installed I checked their existing FiOS account and they were on Freedom Essentials with 35 MB service and no option to upgrade to Digital Voice or Quantum. After the technician installed a new ONT I went online and checked their account. They were still on Freedom Essentials with 35 MB but they now had upgrade options of Digital Voice and Quantum. So I upgraded them and when I did that their bill actually went down by about $30 a month even though they were getting faster speeds.

The old ONT at my parent's house that the technician replaced was the same as the ONT I currently have at my house. (White boxes, not the big gray one.) Their new ONT is also white but has different ports and stuff. If I am correct some ONT's are not compatible with Digital Voice and certain Quantum speeds. Verizon doesn't want to replace those ONT's so they tell you Quantum and Digital Voice are not available at your specific address even though the Central Office is capable of delivering it.

The other thing is my home was one of the first homes to have FiOS when it became available in late 2004/early 2005 in Pennsylvania. I know for a fact that my account was under a very old billing system that encountered dozens of technical problems and they actually had to build my account all over again in late 2007/early 2008 and that's when they replaced my old gray ONT with the current white one and gave me a new phone number. If you ask me my account is STILL screwed up because my old phone number is still "attached" to my current account as being active to me even though the old phone number has be re-assigned & is being billed to someone else. That problem may be what is causing my account to be "locked" and still messed up to this day...who knows.

The installation date for the "new service" is set for July 3rd so we shall see what happens and I will report back the results.



Teasip

join:2001-05-14
Plano, TX

Geez, what an ordeal. You know what they need to do? CBS needs to do an Undercover Boss with the head of Verizon and let the CEO see all this stuff. Ah never mind; he already knows and frankly realizes that the cost to fix the problem doesn't result in greater income than what they already have from FiOS. Business 101...


KramarK

join:2012-06-30
reply to danclan

Re: Verizon upgrading FIOS tiers

said by danclan:

said by CBowen :

You need to search out nearby neighbors via web lookup and see if they are eligible for DV( instructions are in this thread, I use private browsing session and enter their address then say existing service isnt mine but im moving in and the current customer will disconnect via different order).

Searching your neighbors is not always accurate even with private browsing. I have found that different results are given based on the geographical area and whether or not they are upgrading services in that area. It also depends on the equipment already installed at a location. My neighbor does not have FiOS equipment installed. If I enter their address and pretend I am moving there to establish service absolutely no FiOS services are listed as being available.

My address has 75/35. But my other neighbor only has the 50 MB service listed as being available. If you enter my address and say you are moving in as a new customer only the 50 MB service is listed as being available even though I have 75/35.

The whole damn thing is screwed up if you ask me.


Hispanic

join:2000-01-22
Hoboken, NJ

Click for full size
I got my service upgraded to the 150mb tier today. I'm happy.