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Joe Siegler

Garland, TX

1 edit
reply to julesism

Re: [TWC] Dallas/Ft Worth Metro Vol II -- Time Warner

Hello gang. Haven't posted in awhile. Hopefully some thread regulars might remember me as one of the Tuning Adapter guinea pig guys from 2008 (with a TiVo).

Anyway, I've got question about the Cable Internet speeds. A year ago when I disconnected my cable TV service due to unemployment and needing to drop costs, I did that. At that time, the CS agent in retention at TWC hooked me up with a deal, that gave me Cable Internet (with Turbo) & Nationwide Home Phone for about $75 a month (WITH taxes included).

That deal has now expired, and as I'm still bloody unemployed, I had to call today to see what their current deals were. The folks in retention said there were no current deals involving Internet, but the guy said he was able to package the service together in such a way that I'd keep the phone and Internet, but with a bill now (including taxes) of $87 a month. Told me that if he had not done that, the bill would have been around $110.

The downside is that it took away their "Turbo" level of internet speeds. Which brings me to the reason I'm posting here at the moment anyway.

What is the level of speed I should expect from Time Warner's Internet service with the Turbo "off"? I vaguely remember seeing something in the last year that the basic Internet speeds were increased at no cost. Could be wrong.

Joe Siegler

Garland, TX

1 edit

Appear to have answered my own question.


That says I should get 10Mb down and 1Mb up. The CSR in retention I spoke with said my downgrade from turbo was immediate, but I'm still seeing down speeds that are more in line with Turbo than not.

This is what a speedtest looks for me now. I expect it will slow down when the system recognizes my new status.


This is what one looked like before the change (ran this yesterday morning from my phone). The 15Mb down was indicative of what kinds of speeds I was getting before they messed with my account today.


It's almost like my current status has the download speed of "Extreme", and the upload speed of "standard". I checked my account - it shows "standard" as my Internet speed.