said by theepan :
Acanac is not willing to cancel my service after auto renewing the service for another year without any notifications.
Acanac did not send me a notification before the renewal
---From user agreement that you had to check the box to and agree to before you got the service
"Billing. All terms are due up front. If you sign up for the lowest rate then you are likely on the 1 year term. You will be billed the entire term up front and then billed on a yearly basis.All credit cards are billed automatically on there renewal dates. If you do not want to renew your account please cancel the account on or before the renewal date. Cancellations must be done by e-mail and sent to email@example.com or firstname.lastname@example.org. Please make sure you obtain the cancellation ID or ticket number for your request to confirm cancellation of service."
Acanac did not send me an invoice before or even after renewing the contract. I found out the renewal through credit card statement.
-- check your junk folder because it was sent.
Now, I am trying to cancel the service and they are not willing to cancel. Cancellation has to be done through email. They will reply to my email after two days and asking me for more details. It has been 4 weeks since I officially requested to cancel the service.
-- -- when they ask you to confirm reply back ONCE and just say yes you are confirming your cancellation.