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mike34
Premium
join:2004-07-17
Central City, PA
reply to EG

Re: [Speed] May have to switch to Comcast

said by EG:

Perhaps that's not the largest cross section / greatest example going ? Just sayin'..

As in, lucky me? Could be but I'll take it.

mrschultz02

join:2007-09-10
Media, PA
reply to Melissa2009B

said by Melissa2009B:

I just tried a reset, realizing that this thing has battery backup so I had to use a toothpick on the reset button in the hole on top in the back.

Do you have an Ethernet cable to plug your laptop directly into the router for testing? That would eliminate the wi-fi as a possible issue.

Melissa2009B

join:2009-12-27
Denver, CO

I rebooted the gateway and so far so good. ( keeping fingers crossed ) I'll remember that from now on. Thanks!


keason
Premium
join:2002-05-02
Ann Arbor, MI
Reviews:
·Comcast Business..

Comcast Business service is much better

Support with business service has longer hours and faster response. I've had 3 or 4 outages and they have been repaired next day latest. Service is better than my old "T1 guaranteed 4hr response time" service. Techs are more senior too.

Residential response time when I had it was 1 or 2 days longer.

For your 800/simultaneous/phone ring service, you might check out Voip.ms. Rates are competitive and the interface is extremely flexible. They have an amazing array of features and call quality is excellent with Comcast HSI. It's cheaper than Comcast phone if you use 4000 min per mo outbound (0.5c-1c/min) and 3500 min inbound $7/mo max for 3500 min, or 1-1.5c/min). Like most of the VoIP services, they don't have oddball charges.


Melissa2009B

join:2009-12-27
Denver, CO

1 edit

Since this was setup, we've had problems every time we turn the two PC Win 7 computers on each day. It's like they have to be messed with for 10-15 minutes a day to get them working with the Comcast gateway. They each have different wireless usb adapters in them, and even though I set up the Windows networking stuff to connect automatically, they don't, every day. I called Comcast support just now and they said that because the two Roku boxes are working it's "not their problem".

So I have to figure this out on my own now. I'm sort of an intermediate person, with my PC networking setup experience. But when I open the network and sharing center, I keep getting signs that the adapters arent even seeing the Comcast network, then I have to mess with the drivers software some and put in the big long numerical keys all over again, and the adapters finally see the networks out there ( ours and others ).

Then I have to mess with the network and sharing center stuff to get it to automatically connect again, while something in there keeps removing our network in the setup and I have to keep putting it back and putting in the fricking numbers until it finally works, only to be repeated the next time we turn the PC's on.

Update: Her PC quit connecting again while it was running. I went in there and it had changed the security string to lower cased letters again, which was why it wouldn't work when the PC started today too. I changed them to upper case, and it keeps changing them back. WTF?!


Russ6

join:2011-03-17
Houston, TX
kudos:1

said by Melissa2009B:

Since this was setup, we've had problems every time we turn the two PC Win 7 computers on each day. It's like they have to be messed with for 10-15 minutes a day to get them working with the Comcast gateway. They each have different wireless usb adapters in them, and even though I set up the Windows networking stuff to connect automatically, they don't, every day. I called Comcast support just now and they said that because the two Roku boxes are working it's "not their problem".

So I have to figure this out on my own now. I'm sort of an intermediate person, with my PC networking setup experience. But when I open the network and sharing center, I keep getting signs that the adapters arent even seeing the Comcast network, then I have to mess with the drivers software some and put in the big long numerical keys all over again, and the adapters finally see the networks out there ( ours and others ).

Then I have to mess with the network and sharing center stuff to get it to automatically connect again, while something in there keeps removing our network in the setup and I have to keep putting it back and putting in the fricking numbers until it finally works, only to be repeated the next time we turn the PC's on.

Update: Her PC quit connecting again while it was running. I went in there and it had changed the security string to lower cased letters again, which was why it wouldn't work when the PC started today too. I changed them to upper case, and it keeps changing them back. WTF?!

This is just a guess and may not make any difference.

It sounds like your network changes are getting changed when the computer boots up and even while it is running. The first thing is make sure your network changes are being saved after you make the changes. The second thing is disable the automatic network connecting and see if that makes any difference. Maybe, that is doing something to screw up the network changes. Keep track of what you change, so if it doesn't work you can at least get back to where it works.

Good luck!
--
SA 8300 HD DVRs with Patched S25 Guide
Links:
'S25 Guide Blog' 'Schedule' 'Info' 'Patch Thread'

Melissa2009B

join:2009-12-27
Denver, CO

I don't know any better way to save these things, than to click ok and close the window.

There is no specific "Save" button.


mrschultz02

join:2007-09-10
Media, PA


It sounds like the PCs are remembering the old DSL wireless connection and reverting back to it.

I think what you need to do is go into "manage wireless networks" and make sure your old DSL network (or any others) is/are deleted. Then add the new one and hopefully it will remember it.

Also when you add the new one I think there is a checkbox to tell win7 to remember the credentials.

If that doesn't work you may have to take out the USB Wi-fi adapter, delete the drivers and reinstall.


Melissa2009B

join:2009-12-27
Denver, CO

No, the old network is totally gone, I made sure of that. I pulled the plug on the DSL router so it doesn't show up, and deleted it totally from both profiles.


curro

join:2003-10-24
Seabrook, TX
reply to NetFixer

Re: [Speed] May have to switch to Comcast

Netfixer,

I have the Performance tier (12/2) and a DOCSIS 3.0 cable modem and on the average I get around 24 megs down and 3 megs up. I would think that your speeds are more of an exception than the rule for the ones having Performance tier. Do you agree?

said by NetFixer:

said by Melissa2009B:

Well is the article true, or outdated?

Did you notice the 2008 dates in that article?

Here is a speed test result I just did (I have a 12/2 mbps plan with Comcast):

[att=1]

As for caps and throttling for residential customers, see this currently active thread in this forum: »[BW Meter] Comcast to Replace Usage Cap

Also since you mentioned the word SOHO in your original post, you may want to consider getting Comcast Business Class service instead of residential service. A business class plan includes a free web hosting service (it does have a limited usage cap, but it can be upgraded), and if you get a static IP account, you can host your own web server (I host my own servers, and use the free hosted service as a backup). Other benefits of a business class service are no caps, higher PowerBoost, and generally better/faster response if you call support.



NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

1 edit

I had not planned to post again in this thread, but since you explicitly directed your post to me...

said by curro:

Netfixer,

I have the Performance tier (12/2) and a DOCSIS 3.0 cable modem and on the average I get around 24 megs down and 3 megs up. I would think that your speeds are more of an exception than the rule for the ones having Performance tier. Do you agree?

For the residential class tiers, you would be correct, but I have a business class account, and the PowerBoost is implemented differently for business class accounts. And for the context of this thread, the OP runs a home based business, and I was trying to show one of the benefits of getting business class service.

Shown below is the part of that same post that you did not seem to see (or at least ignored):

said by NetFixer:

Also since you mentioned the word SOHO in your original post, you may want to consider getting Comcast Business Class service instead of residential service. A business class plan includes a free web hosting service (it does have a limited usage cap, but it can be upgraded), and if you get a static IP account, you can host your own web server (I host my own servers, and use the free hosted service as a backup). Other benefits of a business class service are no caps, higher PowerBoost, and generally better/faster response if you call support.

--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower

Melissa2009B

join:2009-12-27
Denver, CO

»www.arcamax.com/thefunnies/dustin/s-1151590



NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

FWIW, I have never been put on hold when calling the business class support number (hint there is a special support number for business class customers, and also better trained CSRs). But then you have already been told that, and you decided that you preferred to be a residential customer.

Karma can be a bitch.
--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower

Melissa2009B

join:2009-12-27
Denver, CO

Yeah, because I am. Why would I pay more, when we have a tiny part time home business and are barely paying the bills. You sound so elitist. Should I have to pay double, not to have to wait on hold for 20 minutes? COME ON.

Thinking of this, you know who has really good service? HostGator. When I was using Wordpress and needed them as a host, I was paying less than $5 a month, and if I needed support, they were THERE! Amazing!



NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

said by Melissa2009B:

Yeah, because I am.

Just remember, you said that, not me.

said by Melissa2009B:

Why would I pay more, when we have a tiny part time home business and are barely paying the bills. You sound so elitist. Should I have to pay double, not to have to wait on hold for 20 minutes? COME ON.

The price for business class 12/2 service is not double the price for residential class 12/2 service (and I seem to recall that you chose the 12/2 plan). In my area (and I suspect in most areas), residential Performance service is $48.95 per month (and that is only if you are already a Comcast TV or Digital Voice customer), and Business Class Starter service is $59.95 per month (and it does not require that you have Comcast TV or Digital Voice service for that price). You might find a special temporary time period discount for residential service, but I tend to ignore such temporary discounts and look at the long view.

In the end, even if business class service were double the price, it is up to you to decide what your time is worth (and how irritated you will be with less than business class customer service).
--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower

curro

join:2003-10-24
Seabrook, TX
reply to NetFixer

Thanks NetFixer for the further clarification. Right now at $36/month my 12/2 Comcast HSI is reliable and fairly stable (knock on wood) so no need to change.


medbuyer

join:2003-11-20
kudos:4
reply to NetFixer

said by NetFixer:

said by Melissa2009B:

Why would I pay more, when we have a tiny part time home business and are barely paying the bills. You sound so elitist. Should I have to pay double, not to have to wait on hold for 20 minutes? COME ON.

The price for business class 12/2 service is not double the price for residential class 12/2 service (and I seem to recall that you chose the 12/2 plan). In my area (and I suspect in most areas), residential Performance service is $48.95 per month (and that is only if you are already a Comcast TV or Digital Voice customer), and Business Class Starter service is $59.95 per month (and it does not require that you have Comcast TV or Digital Voice service for that price). You might find a special temporary time period discount for residential service, but I tend to ignore such temporary discounts and look at the long view.

In the end, even if business class service were double the price, it is up to you to decide what your time is worth (and how irritated you will be with less than business class customer service).

+1

to the OP:

I justified getting Biz class since I don't have cable or satellite tv. So in place of not having those, I needed uptime for internet so I can stream and made sure kids can do whatever they want online. Not to mention the price difference was only $5 to $10. Well worth my time and hassle than waiting and pulling my hair over it....

With your resi connection and your streaming habits, you need to watch your usage as you may go over it.

said by Melissa2009B:

I just tried chat with tech support. Some moron spouted a few platitudes about how it was nice to be chatting with me today, then no response at all, to my issue. I had to close the window and rate them the worst. Then I tried calling for support and they said the hold time will be 18 minutes. This is abysmal!

and I don't have hold times longer than 2 to 5 mins, get notified when it's down and have 4 hours window to get me back up in case of downtime, while the rest of my neighbors wait for 1 to 2 days.

curro

join:2003-10-24
Seabrook, TX
reply to curro

said by curro:

Thanks NetFixer for the further clarification. Right now at $36/month my 12/2 Comcast HSI is reliable and fairly stable (knock on wood) so no need to change.

Checking this site shows a price of $60/month for the lowest speed tier ('Starter' 12Mbps/2Mbps):

»business.comcast.com/smb/service···et/plans

medbuyer

join:2003-11-20
kudos:4

said by curro:

said by curro:

Thanks NetFixer for the further clarification. Right now at $36/month my 12/2 Comcast HSI is reliable and fairly stable (knock on wood) so no need to change.

Checking this site shows a price of $60/month for the lowest speed tier ('Starter' 12Mbps/2Mbps):

»business.comcast.com/smb/service···et/plans

just like he said above....

said by NetFixer:

Business Class Starter service is $59.95 per month (and it does not require that you have Comcast TV or Digital Voice service for that price).

so what was your question?

that has been the standard price for biz class anyway...

it's the perks of not having caps, 4 hour repair window, short hold time, knowledgeable techs and all justifies that price.

curro

join:2003-10-24
Seabrook, TX

If you are using the Comcast Business HSI to generate some kind of profits then the $60/month is all justifiable in my view. On the other hand for just residential/private use then I take my $36/month (12/2 tier but in reality 24/3 for me) without any problem or hesitation.


medbuyer

join:2003-11-20
kudos:4

said by curro:

If you are using the Comcast Business HSI to generate some kind of profits then the $60/month is all justifiable in my view. On the other hand for just residential/private use then I take my $36/month (12/2 tier but in reality 24/3 for me) without any problem or hesitation.

in the Memphis market....

resi performance 20/4 is priced at 59.95

resi performance starter 6/1 is at 49.95

biz class performance starter 12/2 is at 59.95

since I cut cable / satellite tv, I needed internet uptime. while at it, I thought, I dont want caps since I've seen my usage near or at the 250gb limit, and I said, priority or better tech support would be nice.

so I went with biz class 12/2. for me, it justified the price. if I could find a way to profit off of it, that would be like icing in the cake.

for the bandwidth that our household uses, the 12/2 biz class fit perfectly not too mention I don't need to think about going over caps totally.

curro

join:2003-10-24
Seabrook, TX

asjamias you make good points based on what Comcast HSI prices are in your area. I will count my blessings for the cost of $36/month I am getting for my Performance tier speed!

Just curious, how many static IPs can you set up with the biz class performance starter?


medbuyer

join:2003-11-20
kudos:4

1 edit

said by curro:

Just curious, how many static IPs can you set up with the biz class performance starter?

»business.comcast.com/smb/service···paddress

I myself didn't have a need for them. What I do have is what others call here as sticky dynamic...


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
reply to curro

said by curro:

Just curious, how many static IPs can you set up with the biz class performance starter?

To my knowledge, the largest available block for all of their HFC based SMB business class services is a /28 (13 fully usable IPv4 addresses).
»business.comcast.com/smb/service···paddress

For more than that, you would have to get their metro ethernet or enterprise class services (and there are no $60 per month plans in those choices).
--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower


tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4
reply to curro

And soon, under IPv6 you'll get AT LEAST a /64 -- which is 18,446,744,073,709,551,616 IPs, which should keep you busy for a while.


Drizew

join:2004-09-17
Los Lunas, NM

1 edit
reply to Melissa2009B

OP was warned about the all-in-one devices, decides to use one anyway, and complains when her internet is crapping out....

AMERICAAAA F.... YEAH!!!

Edit: Realized that I needed to provide something more than criticism.

You might want to look into getting separate devices, and exchanging that modem (through Comcast) for an internet only modem, or a different eMTA (Arris 722).

I can't help being an ass, but I can wish you the best of luck getting this all set up and working properly.


curro

join:2003-10-24
Seabrook, TX
reply to medbuyer

Thanks for the answers everyone regarding number of IPs.


Melissa2009B

join:2009-12-27
Denver, CO
reply to Drizew

said by Drizew:

OP was warned about the all-in-one devices, decides to use one anyway, and complains when her internet is crapping out....

AMERICAAAA F.... YEAH!!!

Edit: Realized that I needed to provide something more than criticism.

You might want to look into getting separate devices, and exchanging that modem (through Comcast) for an internet only modem, or a different eMTA (Arris 722).

I can't help being an ass, but I can wish you the best of luck getting this all set up and working properly.

Thanks dear.

The latest in this saga, is that we have the HSI with Comcast's TG862 gateway, at 12mbs working fine for internet, and are thinking of adding voice soon too, especially since our land line with CenturyLink ( formerly Qwest AKA "Banana Republic Phone Company" ) has problems almost every time it rains or snows.

The internet speeds are fine for our little part time home business.

We can now watch Netflix streaming with no interruptions, so that's great. BUT there's a certain streaming channel ( GBTV ) that I consider important and like to watch, which has constant reload problems. They say they're working on it with Comcast, and suggest changing my DNS settings, but after a bunch of hassle with Comcast's support, I found out that cant be done with this gateway. ( I KNOW, YA TOLD ME SO! )

But it frustrates the heck out of me, to try watching this hour show, 5 nights a week at 3 am before bedtime, and have it reload dozens of times, when I know the Netflix works just fine.

But it seems like my only other option is to replace this TG862 with a Arris Tm722g Cable Modem Docsis 3.0 from Amazon.com, and a NetGear WNR3500L-100NAS Rangemax Wireless-N Gigabit Router with USB (Factory Refurbished) , also from Amazon.com, and then have eternal support hassles from Comcast because I don't pay them the $7 a month for their frigging gateway.


Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
kudos:1
Reviews:
·AT&T U-Verse
·Vonage
·Comcast
·Comcast Digital ..

If you decide to buy an ARRIS EMTA for yourself, take note and don't buy anywhere but Best Buy. Comcast has a deal with them where they sell the 722G for customer ownership. Don't buy from anywhere else. They won't activate it if you do. (Stupid, I know. But that is the way they did it. It'd make things a lot easier if we could buy from Amazon.)

This is a listing of all BB stores where you can buy the 722G: »www.arrisi.com/consumer/_docs/AR···_Buy.pdf

Good luck. Hope you have better performance with your own equipment.

EDIT: Looking up the specs for your current hardware, you might do better to stay with that and work out whatever problems you're experiencing. The 862TG is more advanced then the 722G. It does 8x4 channels vs 4x4 channels with the 722G


Melissa2009B

join:2009-12-27
Denver, CO

said by Chris 313:

If you decide to buy an ARRIS EMTA for yourself, take note and don't buy anywhere but Best Buy. Comcast has a deal with them where they sell the 722G for customer ownership. Don't buy from anywhere else. They won't activate it if you do. (Stupid, I know. But that is the way they did it. It'd make things a lot easier if we could buy from Amazon.)

And less costly. Amazon had them for a LOT less than Best Buy.

This is a listing of all BB stores where you can buy the 722G: »www.arrisi.com/consumer/_docs/AR···_Buy.pdf

Thanks but I had a contact at one here, who was gonna call me when they were back in stock. I know which store to call now.

Good luck. Hope you have better performance with your own equipment.

Thanks. I KNOW that GBTV is doing something that seems cutting edge, building a TV network on streaming, but I wish they'd get their stuff worked out already.

quote:
EDIT: Looking up the specs for your current hardware, you might do better to stay with that and work out whatever problems you're experiencing. The 862TG is more advanced then the 722G. It does 8x4 channels vs 4x4 channels with the 722G

Well they bounced me around. Comcast told me to get support from Arris on how to change the DNS settings, and Arris said that because it was Comcast, I can only get support from Comcast. No one at Comcast seems to know how to change the DNS settings, or IF they can even be changed. I now KNOW how to login from the web, to the Arris settings ( »10.0.0.1/ ), but it seems that changing the DNS is not available there, or I'm missing it and they cant even tell me how to do it.