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medbuyer

join:2003-11-20
kudos:4
reply to curro

Re: [Speed] May have to switch to Comcast

said by curro:

If you are using the Comcast Business HSI to generate some kind of profits then the $60/month is all justifiable in my view. On the other hand for just residential/private use then I take my $36/month (12/2 tier but in reality 24/3 for me) without any problem or hesitation.

in the Memphis market....

resi performance 20/4 is priced at 59.95

resi performance starter 6/1 is at 49.95

biz class performance starter 12/2 is at 59.95

since I cut cable / satellite tv, I needed internet uptime. while at it, I thought, I dont want caps since I've seen my usage near or at the 250gb limit, and I said, priority or better tech support would be nice.

so I went with biz class 12/2. for me, it justified the price. if I could find a way to profit off of it, that would be like icing in the cake.

for the bandwidth that our household uses, the 12/2 biz class fit perfectly not too mention I don't need to think about going over caps totally.

curro

join:2003-10-24
Seabrook, TX
asjamias you make good points based on what Comcast HSI prices are in your area. I will count my blessings for the cost of $36/month I am getting for my Performance tier speed!

Just curious, how many static IPs can you set up with the biz class performance starter?

medbuyer

join:2003-11-20
kudos:4

1 edit
said by curro:

Just curious, how many static IPs can you set up with the biz class performance starter?

»business.comcast.com/smb/service···paddress

I myself didn't have a need for them. What I do have is what others call here as sticky dynamic...


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
reply to curro
said by curro:

Just curious, how many static IPs can you set up with the biz class performance starter?

To my knowledge, the largest available block for all of their HFC based SMB business class services is a /28 (13 fully usable IPv4 addresses).
»business.comcast.com/smb/service···paddress

For more than that, you would have to get their metro ethernet or enterprise class services (and there are no $60 per month plans in those choices).
--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower


tshirt
Premium
join:2004-07-11
Snohomish, WA
kudos:5
reply to curro
And soon, under IPv6 you'll get AT LEAST a /64 -- which is 18,446,744,073,709,551,616 IPs, which should keep you busy for a while.

Drizew

join:2004-09-17
Los Lunas, NM

1 edit
reply to Melissa2009B
OP was warned about the all-in-one devices, decides to use one anyway, and complains when her internet is crapping out....

AMERICAAAA F.... YEAH!!!

Edit: Realized that I needed to provide something more than criticism.

You might want to look into getting separate devices, and exchanging that modem (through Comcast) for an internet only modem, or a different eMTA (Arris 722).

I can't help being an ass, but I can wish you the best of luck getting this all set up and working properly.

curro

join:2003-10-24
Seabrook, TX
reply to medbuyer
Thanks for the answers everyone regarding number of IPs.

Melissa2009B

join:2009-12-27
Denver, CO
reply to Drizew
said by Drizew:

OP was warned about the all-in-one devices, decides to use one anyway, and complains when her internet is crapping out....

AMERICAAAA F.... YEAH!!!

Edit: Realized that I needed to provide something more than criticism.

You might want to look into getting separate devices, and exchanging that modem (through Comcast) for an internet only modem, or a different eMTA (Arris 722).

I can't help being an ass, but I can wish you the best of luck getting this all set up and working properly.

Thanks dear.

The latest in this saga, is that we have the HSI with Comcast's TG862 gateway, at 12mbs working fine for internet, and are thinking of adding voice soon too, especially since our land line with CenturyLink ( formerly Qwest AKA "Banana Republic Phone Company" ) has problems almost every time it rains or snows.

The internet speeds are fine for our little part time home business.

We can now watch Netflix streaming with no interruptions, so that's great. BUT there's a certain streaming channel ( GBTV ) that I consider important and like to watch, which has constant reload problems. They say they're working on it with Comcast, and suggest changing my DNS settings, but after a bunch of hassle with Comcast's support, I found out that cant be done with this gateway. ( I KNOW, YA TOLD ME SO! )

But it frustrates the heck out of me, to try watching this hour show, 5 nights a week at 3 am before bedtime, and have it reload dozens of times, when I know the Netflix works just fine.

But it seems like my only other option is to replace this TG862 with a Arris Tm722g Cable Modem Docsis 3.0 from Amazon.com, and a NetGear WNR3500L-100NAS Rangemax Wireless-N Gigabit Router with USB (Factory Refurbished) , also from Amazon.com, and then have eternal support hassles from Comcast because I don't pay them the $7 a month for their frigging gateway.


Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
kudos:1
Reviews:
·AT&T U-Verse
·Vonage
·Comcast
·Comcast Digital ..
If you decide to buy an ARRIS EMTA for yourself, take note and don't buy anywhere but Best Buy. Comcast has a deal with them where they sell the 722G for customer ownership. Don't buy from anywhere else. They won't activate it if you do. (Stupid, I know. But that is the way they did it. It'd make things a lot easier if we could buy from Amazon.)

This is a listing of all BB stores where you can buy the 722G: »www.arrisi.com/consumer/_docs/AR···_Buy.pdf

Good luck. Hope you have better performance with your own equipment.

EDIT: Looking up the specs for your current hardware, you might do better to stay with that and work out whatever problems you're experiencing. The 862TG is more advanced then the 722G. It does 8x4 channels vs 4x4 channels with the 722G

Melissa2009B

join:2009-12-27
Denver, CO
said by Chris 313:

If you decide to buy an ARRIS EMTA for yourself, take note and don't buy anywhere but Best Buy. Comcast has a deal with them where they sell the 722G for customer ownership. Don't buy from anywhere else. They won't activate it if you do. (Stupid, I know. But that is the way they did it. It'd make things a lot easier if we could buy from Amazon.)

And less costly. Amazon had them for a LOT less than Best Buy.

This is a listing of all BB stores where you can buy the 722G: »www.arrisi.com/consumer/_docs/AR···_Buy.pdf

Thanks but I had a contact at one here, who was gonna call me when they were back in stock. I know which store to call now.

Good luck. Hope you have better performance with your own equipment.

Thanks. I KNOW that GBTV is doing something that seems cutting edge, building a TV network on streaming, but I wish they'd get their stuff worked out already.

quote:
EDIT: Looking up the specs for your current hardware, you might do better to stay with that and work out whatever problems you're experiencing. The 862TG is more advanced then the 722G. It does 8x4 channels vs 4x4 channels with the 722G

Well they bounced me around. Comcast told me to get support from Arris on how to change the DNS settings, and Arris said that because it was Comcast, I can only get support from Comcast. No one at Comcast seems to know how to change the DNS settings, or IF they can even be changed. I now KNOW how to login from the web, to the Arris settings ( »10.0.0.1/ ), but it seems that changing the DNS is not available there, or I'm missing it and they cant even tell me how to do it.


EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:10
said by Melissa2009B:

Well they bounced me around. Comcast told me to get support from Arris on how to change the DNS settings, and Arris said that because it was Comcast, I can only get support from Comcast. No one at Comcast seems to know how to change the DNS settings, or IF they can even be changed.

FWIW, call the "gateway support team" at 1-800-363-2416 about that. They are a cut above the average phone rep for this. It may be best to call them during regular business hours.

Melissa2009B

join:2009-12-27
Denver, CO
said by EG:

said by Melissa2009B:

Well they bounced me around. Comcast told me to get support from Arris on how to change the DNS settings, and Arris said that because it was Comcast, I can only get support from Comcast. No one at Comcast seems to know how to change the DNS settings, or IF they can even be changed.

FWIW, call the "gateway support team" at 1-800-363-2416 about that. They are a cut above the average phone rep for this. It may be best to call them during regular business hours.

Thanks for the number. I talked with a tech there, who told me that with home accounts like we have, they haven't allowed static DNS in about 8 years, only for more expensive business accounts. BUT he went and checked for me, and came back with some VERY interesting info. He said that if I DO go the separate modem/router route, I don't HAVE to go buy a modem! ( YAY! ) He said I can kepe using their TG862 and add my own router, and just call them and have them put the TG862 in the BRIDGE MODE and it will work with an outside router! Whoo hoo! ( if that works ) It would save me about $175 on going to Best Buy and getting that 722!

AND he said it would probably fix my issue with the GBTV channel!

Whew...


airwavz
Always the green wire

join:2011-09-11
Mount Juliet, TN
kudos:1
reply to Melissa2009B
Thought I'd chime in here, but assuming you're watching GBTV on your computer,
A: it's quite easy to change your DNS settings for that specific computer without touching the gateway (Google is your friend here), and
B: I watch GBTV almost everyday with the default Comcast DNS servers at 75.75.75.75 and 75.75.76.76 with NO problems or issues

HTH

Melissa2009B

join:2009-12-27
Denver, CO

1 edit
said by airwavz:

Thought I'd chime in here, but assuming you're watching GBTV on your computer,

No, on Roku on the HDTV.

A: it's quite easy to change your DNS settings for that specific computer without touching the gateway (Google is your friend here), and

Yeah, the tech mentioned that too. Sorry if I didn't mention this was on the HDTV with Roku.

B: I watch GBTV almost everyday with the default Comcast DNS servers at 75.75.75.75 and 75.75.76.76 with NO problems or issues

HTH

Oh, on this one, mine here is 10.0.0.1, I think.


EG
The wings of love
Premium
join:2006-11-18
Union, NJ
kudos:10
said by Melissa2009B:

Oh, on this one, mine here is 10.0.0.1, I think.

That just means that the gateway is acting as a DNS proxy / forwarder.

Melissa2009B

join:2009-12-27
Denver, CO
So just to be clear on all this, if I get the wireless router and tell Comcast to switch their TG862 to Bridge Mode, then I'll be able to change the DNS settings or that MTU stuff? ( because they just DID tell me that only expensive business customers can change DNS settings, and that all home customers have been dynamic DNS only, for about the last 8 years )

And hopefully I can do it all on a Sunday, so we don't lose any business from it.


tshirt
Premium
join:2004-07-11
Snohomish, WA
kudos:5
Yes, the modem will be become an invisible bridge, and The IP will be assigned DIRECTLY to YOUR router...All networking and routing on the LAN will become your responsiblity.

Melissa2009B

join:2009-12-27
Denver, CO
said by tshirt:

Yes, the modem will be become an invisible bridge, and The IP will be assigned DIRECTLY to YOUR router...All networking and routing on the LAN will become your responsiblity.

Whew, I hope I can handle that and get it to work...and don't drive you guys crazier.


Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
kudos:1
Hey, we're a forum where people should come for help. We were all newbies once. And if you need help in the future, this is where you'll come to troubleshoot and get your answers, whatever they may be.

Melissa2009B

join:2009-12-27
Denver, CO
said by Chris 313:

Hey, we're a forum where people should come for help. We were all newbies once. And if you need help in the future, this is where you'll come to troubleshoot and get your answers, whatever they may be.

You guys are really appreciated! Believe me! I'd be lost in the dark without you.

I just ordered the:

NetGear WNR3500L-100NAS Rangemax Wireless-N Gigabit Router with USB (Factory Refurbished)

from Amazon.


Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
kudos:1
I hope everything works out for you and you have no regrets when this thing gets solved. And it is nice to be appreciated. Thank you.

I looks forward to further updates about your issues and their resolution.

Melissa2009B

join:2009-12-27
Denver, CO
Thanks Chris!


Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
kudos:1
Reviews:
·AT&T U-Verse
·Vonage
·Comcast
·Comcast Digital ..
You're very welcome. I'm not familiar with the router or brand you chose to go with, but after the recent Cisco firmware debacle, I'm thinking of giving Netgear a try. I've heard pretty good things about this one: »www.amazon.com/Netgear-WNDR3700-···WNDR3700

Now, there are probably newer, better versions out there, but when I go shopping for a new router in 3-12 months I consider a few things. Gigabit ports are a must. The fastest I can get so I don't have to replace it when the next speed upgrade comes. Compatibility with other firmware such as DD-WRT is a must as well. Price is also a consideration. I'm not willing to spend more then 200 (Although less is certainly a welcome plus.)

Hell, if I could do it EXACTLY as I wanted, I'd probably build one of those small computers and use that as my router.

Melissa2009B

join:2009-12-27
Denver, CO
said by Chris 313:

You're very welcome. I'm not familiar with the router or brand you chose to go with, but after the recent Cisco firmware debacle, I'm thinking of giving Netgear a try. I've heard pretty good things about this one: »www.amazon.com/Netgear-WNDR3700-···WNDR3700

Now, there are probably newer, better versions out there, but when I go shopping for a new router in 3-12 months I consider a few things. Gigabit ports are a must. The fastest I can get so I don't have to replace it when the next speed upgrade comes. Compatibility with other firmware such as DD-WRT is a must as well. Price is also a consideration. I'm not willing to spend more then 200 (Although less is certainly a welcome plus.)

Hell, if I could do it EXACTLY as I wanted, I'd probably build one of those small computers and use that as my router.

Well look at the reviews on that one I mentioned, and just bought. And we've never been anything but happy with anything Netgear!

Melissa2009B

join:2009-12-27
Denver, CO
Update: GBTV started working fine this past week. Not sure what they did, but mentioned they were working with Comcast. I've been able to watch the last few shows with no reloads. Whoo hoo!

But the Netgear router is still on the way...


Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
kudos:1
Thank is excellent news! Still, I look forward to hearing what else happens for you!

Melissa2009B

join:2009-12-27
Denver, CO
Another little issue here, since the switch from CenturyLink DSL to Comcast HSI. Wireless was used for both.

So I got this little PTZ night vision IP camera for around $75 on Ebay a couple of years ago. It wasn't easy to setup if I recall ( made in Taiwan, possibly in a back alley, with no support. It's kinda staticky on the sound quality. ), but was working with the Qwest PK5000 wireless router. The software remains installed on my PC.

So we switched to the Comcast wireless gateway about 5 weeks ago and it no longer works now.

I'm halfway wanting to fix it, and have half a mind to just find something of better quality, if possible, for the same money, and ditch this one.

Melissa2009B

join:2009-12-27
Denver, CO
Well the refurbed Netgear router mentioned above, came from Amazon today. Now that GBTV has been fixed, I'm hoping it's not just a futile exercise to use this thing, right?

Hopefully it will STILL speed things up some, over the TG862 gateway?

I'll need to wait for the weekend to try this, so as not to risk losing business emails or anything.


tshirt
Premium
join:2004-07-11
Snohomish, WA
kudos:5
Reviews:
·Comcast
You have a day or 2, take the time to chart out which port you want each thing attached to, which (if any) devices are staticly assigned, and so on. then take your time move one wire at a time and being sure that works before the next.
If carefully thought through the change over should be less than an hour--- and in worse case you can back up to where you are now, and try again later.

Melissa2009B

join:2009-12-27
Denver, CO
said by tshirt:

You have a day or 2, take the time to chart out which port you want each thing attached to, which (if any) devices are staticly assigned, and so on. then take your time move one wire at a time and being sure that works before the next.
If carefully thought through the change over should be less than an hour--- and in worse case you can back up to where you are now, and try again later.

I'm totally clueless at this point, will have to look up what you mean.

But IS there any point in messing with this, now that things are working? Will it really speed things up, make them run any more smoothly, or give us any advantage at all?

The old saying comes to mind: If it works, don't fix it.