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Melissa2009B

join:2009-12-27
Denver, CO

1 edit
reply to Melissa2009B

Re: [Speed] May have to switch to Comcast

OK, are you ready for bizarro? This has been like dealing with a different planet! Here's my chat logs just now, with their agent!:

Chat log from 5-27-12 around 9 PM

Chris: Thank you for answering my questions. Based on the information you have provided, the Performance - Special Offer would suit your needs.

You: They said we could get HSI with no contract, and even add voice to it

Chris: The Performance plan is a great upgrade from DSL, and it offers value with faster Internet speeds so you can enjoy chatting with friends and downloading your favorite music and movies!Chris: Our Performance plan gives you up to 20 Mbps downloads with up to 4 Mbps upload with PowerBoost.

Chris: Our Performance Internet at this time has a promotion for the first 6 months at $29.99/month for New Customers!

Chris: When you continue using our Performance Internet from months 7 - 12 the pricing would be $44.99/month.

Chris: From months 13 and on the pricing of our Performance Internet is around $62.95/month stand alone.

Chris: The good thing about this plan is that it is not under contract which gives you the flexibility to modify your plan anytime and still take advantage of this offer while it is still available.

Chris: How does that sound?

Chris: May I ask if you usually make long distance calls or calls outside of the U.S?

You: We make LD calls, but not outside the U.S.
You: Usually under 200 minutes a month

Chris: Thank you for answering my questions. Based on the information you have provided, I would recommend our Performance Internet & XFINITY Unlimited bundle.

Chris: This bundle includes Performance Internet service (download speeds up to 20mbps and upload speeds up to 4mbps with PowerBoost) and our Comcast Unlimited phone service.

You: ok...

Chris: With the XFINITY Unlimited plan, you will receive unlimited local and long distance calling including 12 popular calling features for one flat monthly rate.

Chris: Unlimited local and long distance calling will include the U.S., Puerto Rico, U.S. Virgin Islands, Guam, Canada and certain other U.S. territories.Chris: Our Performance Internet with Xfinity Unlimited plan is $39.99/month for the first 12 months with a 2 year contract.

Chris: After the first 12 months, monthly charges are $59.99/month for months 13-24.
Chris: After 24 months, regular rates apply and is around $94.90 - $96.90/month depending on the area.

Chris: How does that sound?

You: Wonderful!

Chris: Let's go ahead and get you started.

Chris: What questions can I answer for you before we get started with the order process?

You: From what I found out from your local people, they'd come over & install a internet/voice gateway. We need wireless to all these devices, the 2 PC's and 2 rokus

You: How much is install?

Chris: There is a one-time installation fee of around $34.99 for professional installation.

Chris: Your installation includes our professional technician setting up both services.

You: Wow! For wireless like this? Again the local people were telling me much more

Chris: An EMTA modem device will be required for Digital Voice service and needs to be connected your cable outlet.

Chris: This fee covers the cost of setting up the EMTA Modem in your home and testing your phones.

You: great!

Chris: You would need to lease our modem for only $7 a month to lease our XFINITY Wireless Gateway which includes a router, cable modem and voice adapter in one device.

Chris: It allows multiple devices in the house to access the Internet at the same time with reliably fast speeds!

Chris: What additional questions can I answer for you before we get started with the order process?

You: yes I know, thanks
__________

CONCLUSION: DO NOT, REPEAT NOT DEAL WITH THEIR LOCAL OFFICE, ONLY ORDER ONLINE!!!


hortnut
Huh?

join:2005-09-25
PNW
kudos:1
Reviews:
·Comcast

1 edit
reply to Melissa2009B
Click for full size
Rear View of 614
My Wireless Device is a combination 4 port Router and Wireless Access Point.

It is an ancient Netgear WGR614v9 [b/g], bought it new for under $40 in 2008. It still does all I want, otherwise I would replace it with one, that others are mentioning.

Currently I am in a 1700 sq ft Condo and I have coverage throughout, including outside without problem.

In the past, I have had it setup on a lower floor of a two story 3000 sq ft farmhouse at one time. Bedrooms were upstairs where the laptops were.

»www.speedtest.net/ and others consistently give 12/3+ in d/l speeds or whatever package I am signed up with. I do not take a speed hit with this unit.

Here is the kicker - in the summer months I travel and stay with friends and relatives. I bring it with me. All I need is an open port on their router or switch and a place to plug into 120v. Once that is done, I am connected. I do not have to worry about setup with friends/relative's AP protocols, SSID or Security. Just an open port with RJ45 and a patch cable.

Reading your posts, over the last couple of days, me thinks you are over thinking your setup.

Edit: Once I upgrade my ancient 6 year old, Latitude D610, I will update my Router/Wireless Access Point to that of a dual band that includes b/g/n and any other emerging technology.

Melissa2009B

join:2009-12-27
Denver, CO
The interchanges from everyone here, plus me being an old electronics tech, got me doing that.


hortnut
Huh?

join:2005-09-25
PNW
kudos:1
Whoops!

Double Post, sorry.


hortnut
Huh?

join:2005-09-25
PNW
kudos:1
Reviews:
·Comcast
reply to Melissa2009B
said by Melissa2009B:

The interchanges from everyone here, plus me being an old electronics tech, got me doing that.

And we all like to help!

Due to my current station in life over the last several years and moving a couple of times.

My only need from Comcast was to supply a coax cable to the room I was renting. [majority of time it was already there] From that I hooked up their Modem, went through their self install process with my laptop hooked directly to their Modem.

Once setup, I plugged in my Router/Wireless AP and was set to go.

I like KISS.

I used my Cell for my main phone and Skype and Google Voice for all else. Though I did not have to use a setup as you describe for your business.

mrschultz02

join:2007-09-10
Media, PA
reply to Melissa2009B
said by Melissa2009B:

CONCLUSION: DO NOT, REPEAT NOT DEAL WITH THEIR LOCAL OFFICE, ONLY ORDER ONLINE!!!

That's just the way it is for a lot of stuff now, especially with these gigantic corporations. Many promotions and the best deals you can only get online.

The 20Mbps download / 4Mbps upload speeds listed are for powerboost that kicks in for the first 20MB. For large files and streaming it will probably be 16 down / 2 up sustained speeds. That's still enough to stream 2 HD movies simultaneously and have some extra for web surfing, an HD Netflix stream only runs about 5-6Mbps. Even for the best Vudu HDX 1080 streams 9Mbps is what you need.

Melissa2009B

join:2009-12-27
Denver, CO
I've decided to sign up only for the HSI now, as it's without a contract. That's a nice bundle they offer with voice, but it's with contract too. Oh well. Keep CenturyLink for voice.

BUT for the future, I'm thinking I might could get the TM 722G modem and have EMTA capability for the future. Or a Zoom 5341J?

And then add the wireless router.


tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:5
That's a good plan and it's easy to upgrade as needed.


PeteC2
Got Mouse?
Premium,MVM
join:2002-01-20
Bristol, CT
kudos:6
Reviews:
·Comcast
reply to Melissa2009B
said by Melissa2009B:

I've decided to sign up only for the HSI now, as it's without a contract. That's a nice bundle they offer with voice, but it's with contract too. Oh well. Keep CenturyLink for voice.

BUT for the future, I'm thinking I might could get the TM 722G modem and have EMTA capability for the future. Or a Zoom 5341J?

And then add the wireless router.

You need wireless right away for your Roku and such, yes?

It makes no sense to get their wireless gateway - you wil not get good range on it - check out the Comcast forums on router issues...

If you want to rent their modem...ok, but you still need a router.

If you think that you may go Comcast voice in the near future, I'd stick with renting the modem, otherwise buy your own.

BTW, I recently got Comcast internet and voice at the performance tier (20Mbps down/4Mbps up with speedboost) and am not on a contract. (plenty of speed for multiple users & Roku/Netflix)

Earlier advice about getting any used modems is incorrect! You simply do not know if what you are getting will be provisioned by Comcast or not! Many of the used modems out there are stolen, there is no assurance that you can receive that ensures the modem will be useable. No one is going to tell you that they are selling a stolen modem after all...

As far as eMTAs, unless Comcast has re-set their eMTA policy, no, you can not just buy an eMTA any old place and expect Comcast to provision it...regular cable modems of course are much less stringent. They have to be from their "approved list" not for any nefarious reason, but they have to be specifically programmed for. Yes, Comcast reps sometimes are all over the place when asking them these questions, so beware.

Refurb routers? Pay your money and take your chances, but they were "refurbed" for a reason...they absolutely do not "replace the insides"...they would throw them away first! A refurbed router is essentially checked for proper firmware flash, tested briefly, prettied up, and put in a new box. No manufacturer actually repairs routers, there is no money in it. Sometimes you luck out and it was just a bad power brick, and often it was just user-error that was the problem...but otherwise refurb routers are in precisely the same condition as when they were returned.

They may be "ok", but they are not "good as new". Your router is the distribution point for all your on line data throughout your house, it usually is on 24/7/365...for that, I would want more than "ok".

PS - Your conversation with Chris sounds good. The prices and set-up described is spot on, and he sounds knowledgeable. I have found that not all Comcast reps are equally aware of their own products and policies
--
Deeds, not words

Melissa2009B

join:2009-12-27
Denver, CO
said by PeteC2:

said by Melissa2009B:

I've decided to sign up only for the HSI now, as it's without a contract. That's a nice bundle they offer with voice, but it's with contract too. Oh well. Keep CenturyLink for voice.

BUT for the future, I'm thinking I might could get the TM 722G modem and have EMTA capability for the future. Or a Zoom 5341J?

And then add the wireless router.

You need wireless right away for your Roku and such, yes?

Yes.

It makes no sense to get their wireless gateway - you will not get good range on it - check out the Comcast forums on router issues...

I understood that before, and would rather follow the advice here and get a modem and router and not have to rent.

If you want to rent their modem...ok, but you still need a router.

I mentioned that I found on Amazon.com, the NetGear WNR3500L-100NAS Rangemax Wireless-N Gigabit Router, which they say has a 500 foot range, for $33.

If you think that you may go Comcast voice in the near future, I'd stick with renting the modem, otherwise buy your own.

It doesn't look promising. They won't give any breaks on bundling, unless we do a 2 year contract, and we don't want contracts right now, because as I mentioned, we're expecting a global economic collapse at any time now.

BTW, I recently got Comcast internet and voice at the performance tier (20Mbps down/4Mbps up with speedboost) and am not on a contract. (plenty of speed for multiple users & Roku/Netflix)

How did you get them to do it without contract, unless you paid a bunch more? I mean, I could pay full price and have no contract on both of them, but it would be $120 a month, which is $30 more than CenturyLink's DSL and land line.

Earlier advice about getting any used modems is incorrect! You simply do not know if what you are getting will be provisioned by Comcast or not! Many of the used modems out there are stolen, there is no assurance that you can receive that ensures the modem will be useable. No one is going to tell you that they are selling a stolen modem after all...

Agreed.

As far as eMTAs, unless Comcast has re-set their eMTA policy, no, you can not just buy an eMTA any old place and expect Comcast to provision it...

They tell me I can. I talked to them about the TM 722G. As long as it's on their list and unlocked, they said fine. This is where I'm afraid of traps with them. They're a big corp and obviously the right hand doesn't even know what the left is doing, so they could very well tell me OK on this, and then not allow it, in which case I'd be furious at them. ( not that they would care )

regular cable modems of course are much less stringent. They have to be from their "approved list" not for any nefarious reason, but they have to be specifically programmed for. Yes, Comcast reps sometimes are all over the place when asking them these questions, so beware.

The TM 722G is on their list and the claim it's supported.

Refurb routers? Pay your money and take your chances, but they were "refurbed" for a reason...they absolutely do not "replace the insides"...they would throw them away first! A refurbed router is essentially checked for proper firmware flash, tested briefly, prettied up, and put in a new box. No manufacturer actually repairs routers, there is no money in it. Sometimes you luck out and it was just a bad power brick, and often it was just user-error that was the problem...but otherwise refurb routers are in precisely the same condition as when they were returned.

Hmm.

Well have a look, read the reviews:

»www.amazon.com/NetGear-WNR3500L-···6DYQXVYN

They may be "ok", but they are not "good as new". Your router is the distribution point for all your on line data throughout your house, it usually is on 24/7/365...for that, I would want more than "ok".

Hmmm...

PS - Your conversation with Chris sounds good. The prices and set-up described is spot on, and he sounds knowledgeable. I have found that not all Comcast reps are equally aware of their own products and policies

Yeah well, and he even speaks english.


Dee_T

@comcast.net
reply to Melissa2009B
r.e. Ring central?
Soon.
»Comcast Offers Free Voice2Go Service

Melissa2009B

join:2009-12-27
Denver, CO
Well the installer showed up here at 2:40 PM and had a completely different work order than the promo that I signed up for online on the 27th. They had canceled the promo and added phone, ALL at full price! I went ballistic. So the poor guy had to stand around for 45 minutes while I hashed it out with a rep on the phone and got my pomo back, WITHOUT voice! I signed up online with it, with their chat tech, without voice, KNOWING that if I added voice, there's no more promo and no more going without a contract!

So get this - the agent on the phone tells me that if I just wait 2 weeks and then order the voice, it will only be $20 more per month than the promo price!

This is like Keystone Cops, dealing with the sales and signup part of this company! It could make blood shoot out of my eyes!

Absolute insanity!

I get a better deal if I don't have it all installed now!

Now I'm wondering, if I get the phone added for only $20 a month more, in 2 weeks, if that will require me going with a contract with them?

Jeez!


tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:5
Reviews:
·Comcast
Just go with what you have, remember promos are intended to pay back over their life or within the next year. so whatever bonus they offer will have an equal negitive.
you were happy with the promo before and will save money/get better speeds with this, don't wait for "our lowest price ever" there is always a catch.

Melissa2009B

join:2009-12-27
Denver, CO
reply to Melissa2009B
Well we're all installed for the HSI and it works great! The upload speed now is faster than the download speed was with CenturyLink!

I tried watching my favorite streaming channel and no more stalling! Yeah!!!

So I wait 2 weeks and then approach them about adding the phone.


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
said by Melissa2009B:

Well we're all installed for the HSI and it works great! The upload speed now is faster than the download speed was with CenturyLink!

I tried watching my favorite streaming channel and no more stalling! Yeah!!!

So I wait 2 weeks and then approach them about adding the phone.

Or, since you are already a RingCentral customer, you might want to see what it would cost to convert your current account into a full service VoIP account.
--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower

Melissa2009B

join:2009-12-27
Denver, CO
We might lose our 800 number, which may not be portable. And I don't know if Comcast offers everything we get from RingCentral.

And Comcast is VERY aggravating with sales. I've never seen a company that penalizes people for bundling more services with them!


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
said by Melissa2009B:

We might lose our 800 number, which may not be portable. And I don't know if Comcast offers everything we get from RingCentral.

And Comcast is VERY aggravating with sales. I've never seen a company that penalizes people for bundling more services with them!

I think you misunderstood my post. I was suggesting upgrading your existing RingCentral account. RingCentral is more than just a call answering, call forwarding, and internet fax service. They are also a VoIP provider. You may be able to integrate their VoIP service into your existing account for less than you currently pay for your CenturyLink phone service, or what you would pay for the Comcast Digital Voice service.
--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower

Melissa2009B

join:2009-12-27
Denver, CO
Integrate it into Comcast's account? Wow. Didn't know RC bundled with CC.


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
said by Melissa2009B:

Integrate it into Comcast's account? Wow. Didn't know RC bundled with CC.

Nevermind.
--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower

Melissa2009B

join:2009-12-27
Denver, CO
Duoh! I see what you meant.

Well I have misgivings about plain old VOIP. I've seen people use it and it was all chopped up.

But Comcast has supposedly done some higher tech things with it, so it's like a real phone?


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
said by Melissa2009B:

Duoh! I see what you meant.

Well I have misgivings about plain old VOIP. I've seen people use it and it was all chopped up.

But Comcast has supposedly done some higher tech things with it, so it's like a real phone?

I am somewhat surprised that you were not already aware of RingCentral's VoIP offerings. They constantly send me offers to "upgrade" my fax service to include full VoIP capability.

Comcast's VoIP (Comcast Digital Voice) is supplied to you over a different cable channel than your internet service, and it stays on their private network until it is transferred to the Public Switched Telephone Network. That does tend to make their own VoIP service less likely to have voice quality problems.

Any other provider's VoIP service will share the bandwidth with your Comcast internet service, so yes, it is possible that the voice quality might suffer. However, FWIW, my Vonage service is as crystal clear as an ISDN connection, and my RingCentral fax service (which uses VoIP technology) has been 100% reliable. As always is the case, YMMV.
--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower

Melissa2009B

join:2009-12-27
Denver, CO

1 edit
I guess I don't even understand how it works. Would RingCentral give me a box that I'd plug my cordless system into, here at the house? And it would go out via the wireless internet?

Oh by the way, I just looked and they gave us an Arris TG862G/CT for the gateway today. I'll take a look at prices.

I KNOW that some of you said to use a separate modem and router, but this goes by the KISS principle. The way we use this around here is: In the daytime we could both be on the internet at the same time with our PC's. Very little downloading, AND we have 12 meg speed now.

Then at night, we both MAY watch streaming on the Roku boxes at the same time, but probably only one at a time, and with the PC's off. Simple stuff, not big bandwidth hogs or anything.


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

1 edit
said by Melissa2009B:

I guess I don't even understand how it works. Would RingCentral give me a box that I'd plug my cordless system into, here at the house? And it would go out via the wireless internet?

That would be something that you would need to investigate with RingCentral. Most of the upgrade offers I have gotten involved using standalone IP phones (which they sell), but I suspect that they would also support using a SIP* box that would have an FXS* connector (standard telephone interface), that could connect to any standard telephone (including a cordless phone controller). That is how my Vonage service is connected, and the Comcast Digital Voice service also uses an FXS connector on their eMTA**.

As for it going out over the wireless internet, I am guessing you are asking could you locate an IP phone, or a SIP box anywhere in your house and connect using WiFi. The answer is that it would probably be better to directly connect such a device to your wireless router with an Ethernet cable. However, you could certainly connect any Ethernet device to an Ethernet/WiFi bridge for making a WiFi connection.

* Session Initiation Protocol
* Foriegn eXchange Station

EDIT:
** I just noticed that you edited your post to indicate that you have an Arris gateway, so since you are already halfway there, perhaps it would be simpler for you to stick with Comcast Digital Voice for your VoIP service (especially with your KISS principle).
--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower

Melissa2009B

join:2009-12-27
Denver, CO

1 edit
Yeah, I don't know the term, but I'm thinking of a box that I could plug our cordless base into, then it would go wirelessly to the Comcast gateway.

Something like this?
»www.cisco.com/en/US/prod/collate···596.html


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

4 edits
said by Melissa2009B:

Yeah, I don't know the term, but I'm thinking of a box that I could plug our cordless base into, then it would go wirelessly to the Comcast gateway.

Something like this?
»www.cisco.com/en/US/prod/collate···596.html

You would have to have a VoIP service that would allow the use of that particular ATA. Comcast is not such a VoIP service, they only allow the use of the ATA that is built-in to their own eMTA modems and telephony gateway devices.

I don't know if RingCentral would support that device either, but you should be able to find out easily enough by just contacting them. I do know that they support the Cisco Linksys SPA-2102, but that is not a WiFi device, and it would require that you connect it to an Ethernet to WiFi bridge if you really wanted/needed to have it located in another room than your Arris gateway (and FWIW, the Cisco ATA that you pointed to, is only an Ethernet device, and would also have to use an Ethernet to WiFi bridge to do what you want).

I really can't see why you think that you would need a VoIP ATA with a WiFi interface anyway. If you are going to use an existing cordless phone system that has a base station, it should not matter if that base station needed to be located in the same room as your Comcast eMTA/gateway. Also if you already have existing in-house telephone wiring, you can also just connect the cordless base station and your VoIP ATA into the house telephone wiring, so the cordless base station (and/or individual wired phones) could be located anywhere there was a telephone jack (you will need to make sure that your in-house telephone wiring has been physically disconnected from the telco network before utilizing the in-house telephone wiring). The GE DECT cordless phone system that I use has a range of about 300 feet.

Shown below is the DSLR member map that shows the location of my Comcast connection, and I have been able to use my GE DECT phones as far away as the pool on the other side of the parking lot.




Shown below is my comm rack. My Vonage ATA and the GE DECT base station are shown on the bottom shelf.




--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower

Melissa2009B

join:2009-12-27
Denver, CO
That's the trick then. If I don't want to use Comcast's VOIP service, it would have to be a 3rd party wireless ATA that would take analog from my cordless base and send it wirelessly into the internet connection to Ringcentral, via Comcast's cable setup, without them knowing it. ( How would they, after all? It would just be a digital signal using their internet connection. )


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
said by Melissa2009B:

That's the trick then. If I don't want to use Comcast's VOIP service, it would have to be a 3rd party wireless ATA that would take analog from my cordless base and send it wirelessly into the internet connection to Ringcentral, via Comcast's cable setup, without them knowing it. ( How would they, after all? It would just be a digital signal using their internet connection. )

I still don't see why you think that you would need to use a WiFi capable VoIP ATA, but use whatever you think that you need.

As for Comcast knowing that you are using a competitor's VoIP service, you don't need to try to hide if from them, it is perfectly legal to do so, and besides that, they don't really care how you use your internet connection as long is it is not disruptive to their own operation. While network neutrality is something of a myth, if any domestic landline ISP were found to actually be interfering with a customer's ability to use a competitor's VoIP service, the FCC would drop a very heavy anvil on them.
--
History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower

Melissa2009B

join:2009-12-27
Denver, CO
said by Melissa2009B:

I still don't see why you think that you would need to use a WiFi capable VoIP ATA, but use whatever you think that you need.

I don't think. I'm just learning about all this. I see what you're saying though - just put my phone base next to an ATA and plug that into the ethernet port on the cable modem?

As for Comcast knowing that you are using a competitor's VoIP service, you don't need to try to hide if from them, it is perfectly legal to do so, and besides that, they don't really care how you use your internet connection as long is it is not disruptive to their own operation. While network neutrality is something of a myth, if any domestic landline ISP were found to actually be interfering with a customer's ability to use a competitor's VoIP service, the FCC would drop a very heavy anvil on them.

I see what you mean about that, but most people don't know just how dangerous "net neutrality" is - it's part of a marxist ideology to control everything on the net.

Melissa2009B

join:2009-12-27
Denver, CO

1 edit
Click for full size
Following up: It was great watching a little streaming HDTV last night and this morning - MUCH better than CenturyLink's 3 meg DSL, BUT the channel I was watching was STILL reloading every once in awhile. I'm wondering if this was because of that channel lacking server capacity, or if the speed from Comcast isn't consistent?

Because I ran the Speedtest app on the Roku box and out of 6 tests it did with a Denver server ( I'm in a suburb of Denver ) the first 4 were slower than 12 megs.

I'm also wondering if this is a problem being caused by what you guys said - that the gateway modem isn't so great - that I should have a modem and router config. This isn't being caused by something like that, is it?

I checked the model number on the gateway they installed, last night, and it's a Arris TG862G/CT . I looked that up and I don't think anyone even sells them, so it may be a model that Comcast orders special from Arris, so customers cant buy them and replace them to avoid the rental fees?

mrschultz02

join:2007-09-10
Media, PA
There's an almost endless list of things that could cause a slowdown.

Congestion at the server end.

General congestion between you and the server.

Lots of people in your neighborhood downloading at the same time.

Someone else in the house downloading something.

Wi-fi interference. What wi-fi channel are you using? Things like a microwave oven can interfere with the higher channels.

etc..
etc...

One of the advantages of using separate components is for trouble shooting speed or connection issues. With separate modem and router you can plug one of your laptops into the modem and troubleshoot it without anything else getting in the way.