reply to zacron
Re: WTF MATE!!!???!!! RE: Canada Post/Postes Canada I mean there is not point ruining a perfectly good evening because they made you cross. You come across as yet another hapless victim of the postal system, nothing more; I think its fair to say many of the regulars here have been underserved/under serviced or just generally screwed over by them, I know I have.
Word of warning, based on my own experiences, you will likely find that the Canada Post CSR and their investigations are rather lethargic pace perhaps even glacial, however before you get that far you must navigate through their automated telephone attendant system which offers only the most useless options.
Honestly if you have the capability, record your conversation because what they say varies considerably with what actions they take. This is useful when you file your complaint (of the complaint) with the ombudsman and document everything.
Good luck, I wish the process was less slow and tedious.