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Yodums

join:2012-05-23
Gloucester, ON

Distributel - Problems Streaming

I'm a new Distributel customer. The speed and reliability of the connection has been great, but there's one thing that is a major issue for me -- streaming. I watch a lot of StarCraft 2 streams (tournaments, live player streams, and VODs), and they've been unwatchable in 720p or 1080p. The symptoms is the video constantly buffers (1080p) or it is semi-watchable in 720p until the in-game FPS shoots up, causing the stream throughput to be higher and then it lags or buffers. It even sometimes lags in 480p. The stream site I'm mainly basing my post on is Justin.tv (Twitch.tv), however I noticed watching a video on Vimeo in HD is also a problem. I'm not sure how to isolate or diagnosis the issue, because loading up a movie trailer on YouTube at 1080p poses no issues.

Here's some quick facts about the issue:

1. Without going into too much detail, the Rogers tech that came to activate the line on the first day had installed a completely new cable line going into the house. This line is directly hooked up to the cable modem, as I have no other cable services in the house.

2. The problem continues to happen if I'm hardwired into the cable modem.

3. The computer is not an issue. I've tried multiple computers and these computers were able to view the stream fine the morning before we switched over to Distributel (we had a parallel DSL connection still up and that wasn't cancelled yet).

4. Now, here's the weird part. If I do a hard reset of the modem (Thomson DCM475) using the reset pinhole, the streaming is actually normal! The Distributel Tech instructed me to do this and I was fairly happy to see it return back to normal. But the caveat is the lag and buffering resurfaces in a matter of 5-10 minutes.

While Distributel did provide some initial help, the L2 techs pretty much de-escalated the issue because I passed their generic test of running a series of trace routes, pings, and speedtests. Those tests checked out, so they're pretty reluctant to spend anymore time with this. But I know it's something they need to address, as this conveniently all happened when I switched ISPs.

Any thoughts, guys? I pretty much switched to Distributel because of a better speed and no usage limits for streaming.


Malvane

join:2010-08-06

Yodums,

I have the exact same problem in Mississauga.

I too stream Starcraft 2 from twitch.tv and can not watch anything higher then 480p, sometimes even that gets bad.

I even had streaming problems from youtube.com with a 720p video, and from watch.thecomedynetwork.ca, Colbert and Stewart just aren't as funny when you have to buffer every 2 minutes.

If you are in Gloucester it would show that Distributel is having more core network and peering issues then local node issues.

I hope to call Distributel soon about this issue as well and I will cite your post to show that this isn't an isolated incident.



souncool1

@tdbank.ca
reply to Yodums

same here in mississauga i am on their adsl line, i cannot even watch imdb trailors without buffering, Netflix however works great


priyen

join:2009-12-23
North York, ON

1 edit
reply to Yodums

I believe (after all i have tested FOR MONTHS) this to be a Tinet Routing problem. I've told Acanac / Distributel about it..... I dont really know what to say except I feel your pain


priyen

join:2009-12-23
North York, ON
reply to Malvane

re:: same problem


Yodums

join:2012-05-23
Gloucester, ON
reply to Yodums

I contacted the customer service admin about the issue, and he has forwarded the issue to the network engineer. I'll keep you guys posted on what he has to say.



pstewart
Premium,VIP
join:2005-10-12
Peterborough, ON
kudos:1
reply to priyen

said by priyen:

I believe (after all i have tested FOR MONTHS) this to be a Tinet Routing problem. I've told Acanac / Distributel about it..... I dont really know what to say except I feel your pain

Curious why you think TiNet is having issues? We use Tinet/Tiscali/Inteliquent for part of our transit mix and have virtually zero issues.

priyen

join:2009-12-23
North York, ON

3 edits

I think this because when I geolocate the following three hops when routing to most areas, this is what I get:
(these appear in most trace routes outside local areas)
7 10 ms 9 ms 10 ms xe-7-1-0-705.tor10.ip4.tinet.net [173.241.130.249]
8 29 ms 29 ms 30 ms xe-11-3-0.nyc30.ip4.tinet.net [89.149.184.109]
9 30 ms 29 ms 29 ms as2828.ip4.tinet.net [213.200.84.146]

Distributel -> TiNet (IF DESTINATION IP IS NOT LOCAL) Toronto -> New York -> Somewhere in Europe, Germany or a nearby country, I forgot, -> another provider
With this.. I get 300Kbps on single thread speeds.. which include streaming.

I fix this by using Acanac's SSH tunnel, effectively turning the route to: Distributel -> Acanac (Local so TiNet does not take over) -> Cogent CO -> atlas... etc
nearly 10 times the speed on the same thread.

When i geolocate the hops Cogent CO uses, they dont go into europe.. / , they stay in North America

I think its TiNet because thats the only missing link in this
I also think this is not throttling since other Indie ISP's dont seem to have as much single thread problems as do with Distributel / Acanac

Im no tech-savvy person but i know the internet's designed in a way Longer routes lower throroughput and Toronto->New York->Europe-> Back to USA is not efficent



pstewart
Premium,VIP
join:2005-10-12
Peterborough, ON
kudos:1

Hmm.. that's quite strange. AS2828 (hop #9) you referenced is XO communications based in the US. Without seeing a full sample traceroute it's quite hard to tell the issue. Peering between XO and TiNet is up within the USA though which would make me assume there's another factor sending you into Europe.

XO's looking glass is at »xostats.xo.com/cgi-bin/xostats/diagtool-pub if that helps see it from their network perspective.


priyen

join:2009-12-23
North York, ON

»www.infosniper.net/index.php?ip_···_level=7

»www.hostip.info/index.html

»geomaplookup.net/?ip=213.200.84.146

All Geolocate As2828 in Europe.

If TiNet is not the issue, my guess is someone is throttling heavy on single threads.
eg. »www.speakeasy.net/speedtest/
None of them are above 7Mbps for me at the moment, ranges from 3-7Mbps

..If i use SSH Tunnel, 20Mbps+ ......


pstewart
Premium,VIP
join:2005-10-12
Peterborough, ON
kudos:1

1 edit

OK but where are you trying to go? Those links don't tell us anything related to your problem.

Also, 213.200.84.146 is a peering point (one of many) between TiNet and XO Communications in New York City itself - not in Europe as your traceroute in the first response proves. The geolocation information is wrong on that particular IP address (as is quite common for point to point IP addresses used to link providers together).


priyen

join:2009-12-23
North York, ON

Not anywhere in specific.. but MANY destinations outside local areas have single thread speed issues. This is why (I logically assume) ME and others have issues like streaming..basically anything that wont utilize more then 1 thread, speed will be very slow



pstewart
Premium,VIP
join:2005-10-12
Peterborough, ON
kudos:1

Hmmm.. that's quite strange. I can follow some of your logic for sure. Definately something to ask them (Distributel) more about for sure if you can get through to the right folks. I can verify though that this isn't a TiNet issue in particular though...

Good luck!


priyen

join:2009-12-23
North York, ON

Well I actually have told Distributel... they said the engineers have been aware of it and are trying to fix it..

(been a few weeks i told distributel)
and a few months i posted on Acanac forum



Ashy Larry

@acanac.net

Good luck.

This was an issue for me about two years ago back when I had 3Web. Torrents/Usenet speeds were fine, but when it came to streaming, it always buffered like crazy which became really annoying for me.


bossfn3

join:2005-06-26
Kitchener, ON
reply to priyen

Have you heard any updates to this?
I'm having the same issues with distributel in waterloo...full speeds for most things, but streaming is brutal with constant buffering.

I'm not sure if using a Docsis 2 could be an issue on the 28Mbit connection, but that's what I'm using presently...I'm about ready to switch ISPs over this.


Yodums

join:2012-05-23
Gloucester, ON

I haven't, however I will share some information that wasn't posted in the OP, because I was waiting for some information. I contacted Distributel's CSR Admin, Daniel Brisson, after writing the OP, and they put me through directly to one of their network engineers. He replicated the issue by streaming from the sites I was using with various ISPs, and Distributel was unable to stream, whereas the other ISPs had no issues. The network engineer had informed his director and told me this issue required core changes and I'd see them implemented late June. The wait was because the changes would impact everyone and had to be thoroughly tested -- understandable. Well, we're heading into July now and I haven't heard from him since June 11th.

Unfortunately, I decided to cancel my service with Distributel. Being able to stream is important to me and not hearing any sort of an update for such a long period of time was a deal breaker to me. Perhaps some of you guys that are affected by it can contact Daniel again, and ask an update. I'm sure if you link them to this thread, it would ring a bell.



dcm22

@distributel.net
reply to Yodums

I had Distributel installed on Friday and have the exact same issue - speedtest shows 20-30MB download, but I am unable to stream any video at all.

I had Acanac DSL before and streaming was pretty much rock solid.

I'll give them a week and then I'm cancelling


priyen

join:2009-12-23
North York, ON

same.. (canceling if not fixed)


avp77

join:2010-07-10
reply to Yodums

I have Distributel, and I haven't noticed any streaming problems since I switched from DSL with another provider. Most of these complaints seem pretty vague, are there some examples of sites you're having trouble with? (direct links to the video would be best, I'm not going to spend a lot of time hunting around)


Mohdslh

join:2012-07-03

This complaints aren't vague avp77.
I have the same problem as another several user of distributel/acanac users
If all of us didn't satisfy you go ahead and check acanac community under cable internet problems.
Almost everyone with iptv or live streaming are affected. I'm not talking about youtube and netflex as these are working fine. I'm talking about any live TV service. For example me and another user are having trouble streaming from ATN network.
Another User having problems streaming from Comedy Network Canada and another from Neulion.
The common thing between all of them is distributel cable internet


avp77

join:2010-07-10

I suppose I meant they are hard for another person to verify, since it seems that almost all the services mentioned require paid accounts with some content provider?

I tried the Comedy Network and clips from that seem fine. I also haven't had any problem with Youtube, Vimeo, BBC and all other news sites, 3rd party sports streams like atdhe, etc...

Not saying you're not having problems, but I wouldn't characterize it as a problem all Distributel users are having with streamed video.


priyen

join:2009-12-23
North York, ON

Its anything single threaded. Turn off our download managers and just download regularly and watch your speed go to as if you had 5Mbps dsl. Its pathetic, they know this, and I hesitate to say:

This is why they dont have a lot of cable capacity problems. The capacitys there for only people know how to utilize it. For most, thell uncontiously be downloading at slow speeds not knowing how fast it is suppose to be.


Samgee

join:2010-08-02
canada
kudos:2
reply to avp77

said by avp77:

I suppose I meant they are hard for another person to verify, since it seems that almost all the services mentioned require paid accounts with some content provider?

I tried the Comedy Network and clips from that seem fine. I also haven't had any problem with Youtube, Vimeo, BBC and all other news sites, 3rd party sports streams like atdhe, etc...

Not saying you're not having problems, but I wouldn't characterize it as a problem all Distributel users are having with streamed video.

None of the streams you have listed would be impacted as they are either not live (youtube, vimeo, BBC) or do not offer a high quality stream.

Try justin.tv, pick a live gaming stream and run in at 1080 and come back and let us know how that goes.

avp77

join:2010-07-10

said by Samgee:

Try justin.tv, pick a live gaming stream and run in at 1080 and come back and let us know how that goes.

I tried out a few 1080 streams, and they worked just fine. I didn't let them run for more than a few minutes, since I'm not that interested in watching other people play video games, but it was all smooth and worked great.

Samgee

join:2010-08-02
canada
kudos:2

said by avp77:

said by Samgee:

Try justin.tv, pick a live gaming stream and run in at 1080 and come back and let us know how that goes.

I tried out a few 1080 streams, and they worked just fine. I didn't let them run for more than a few minutes, since I'm not that interested in watching other people play video games, but it was all smooth and worked great.

Awesome, try again after 7pm. Their network admin has acknowledged there is a problem, if you can't replicate it more power to you. It's there.

*edit* can you confirm that you are on cable as well?

avp77

join:2010-07-10

said by Samgee:

Awesome, try again after 7pm. Their network admin has acknowledged there is a problem, if you can't replicate it more power to you. It's there.

*edit* can you confirm that you are on cable as well?

Yeah, I'm on cable, on the Scarlett POI. I can try again in the evening, but I doubt it's going to make much difference. I seem to be in a very light-use neighbourhood, I've never ever ever (in the few months I've had it) done a speedtest that was slower than my package of 18Mbps.

Mohdslh

join:2012-07-03
reply to Yodums

said by Yodums:

I haven't, however I will share some information that wasn't posted in the OP, because I was waiting for some information. I contacted Distributel's CSR Admin, Daniel Brisson, after writing the OP, and they put me through directly to one of their network engineers. He replicated the issue by streaming from the sites I was using with various ISPs, and Distributel was unable to stream, whereas the other ISPs had no issues. The network engineer had informed his director and told me this issue required core changes and I'd see them implemented late June. The wait was because the changes would impact everyone and had to be thoroughly tested -- understandable. Well, we're heading into July now and I haven't heard from him since June 11th.

Unfortunately, I decided to cancel my service with Distributel. Being able to stream is important to me and not hearing any sort of an update for such a long period of time was a deal breaker to me. Perhaps some of you guys that are affected by it can contact Daniel again, and ask an update. I'm sure if you link them to this thread, it would ring a bell.

How to contact Daniel?

sehache

join:2010-07-25
Orleans, ON
reply to avp77

From what I have been finding, the problem cannot be seen via a speed test. You can have a 18+ Mbps speed test result and still get poor performance on the stream. I was having the same issue with streaming for the last few weeks when I tested it. I viewed the MIB3 preview from youtube in 1080p and it was full of buffer requests at 1080p. Also had poor performance from Justin.tv (Twitch.tv).

Yesterday however after testing I did not find any issues. I was able to stream the MIB3 trailer and other trailers without buffer stops. It downloaded the whole trailer in a few seconds. Justin.tv (Twitch.tv) worked fine as well during prime time and off prime time with 1080p and 720p live streams.

There was some network upgrades completed last week to move us off of a congested network with Rogers.

I am served off the St Laurent POI in Ottawa.

If people are still having issues, PM me your postal code. Samgee, can you PM me yours.

I can also confirm that this issue does not occur with DSL.


Mohdslh

join:2012-07-03

still pretty bad for me. Will pm you my postal code