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 tshirtPremium,MVM
join:2004-07-11
Snohomish, WA
kudos:3
 ·Comcast
| reply to zGunBLADEz
Re: [BW Meter] Comcast to Replace Usage Cap said by zGunBLADEz: Right now i been without cabletv for over 6 months, im still paying for it, dont have time to deal with service or repair.. You think comcast have the dignity to make a phone call to my house to check why my cable box dont appear online on their status in the last 6 months? NO!!!!!
But if they receive the payment they dont say squat..
Do you really expect them to check up on you?
You have time to use 250GB on netflix, Hulu, Amazon, onDemand, and Steam (and probably even PLAY games) but YOU have no time to call in about something you pay for but claim does not work???? | | |
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1 edit | The time im at home theres no tech service, so yeah i manage to put that much data on my service without cabletv... Right now i just get off from comcast chat support and i have proof of my automatic payments they do every month to my credit card..
As a matter of fact i have been without cabletv and been charged since october 11 from last year lol..
REP: Alexis, I'm glad to inform you that since you're currently enrolled to our autopay, all your payments were properly received every 28th of the month.
Alexis: nice
Alexis: now
Alexis: i have internet and cable tv
Alexis: internet is working fine
Alexis: you can check the last status of my cable box on your database
Alexis: the date
Alexis: because i have been without cabletv for the last 6months
REP: Oh,
REP: I apologize for the inconvenience this has caused you. I'm going to do everything I can to resolve this with you today.
REP: I don't want to miss my favorite shows, either.
REP: May I know for how long you've been using the said box.
Alexis: 6months i have been charge and not a single call from comcast to check of why my cablebox dont appear online
Alexis: since connection
REP: I see here that you currently have 1 active cable box. You only have 1 box, right?
Alexis: yes
REP: Thank you for the confirmation.
Alexis: for some weird reason it stays like in downloading something theres no shows showing or nothing, dont know now
Alexis: i havent check in a couple of months
REP: I really apologize for the inconvenience, Alexis. I'll do everything I can to help you with the issue,
Alexis: i call when it started the rep tellme to reboot the thing but no luck so i give up, dont have to much time to deal with that
Alexis: that was the last time i called
Alexis: if they write logs you can see it there
REP: I see here that it was last October 11, 2011 when you last contacted us regarding your reception issue.
Alexis: oh look
Alexis: so is more than 6 months
Alexis: lol
So in another words they have time to monitor bw usage why dont do a user a favor for their convenience?? courtesy..??
Hey average joe your cablebox dont appear online since october 11 2011 and we are in may 24 2012 what the hell is going on here??? Everything is fine over there???
Or wait, automatic payment went thru screw him lol... Is his problem that dont call us...
God forbid you miss that payment tho lol... | |
AVonGaussPremium
join:2007-11-01
Boynton Beach, FL | said by zGunBLADEz:The time im at home theres no tech service, so yeah i manage to put that much data on my service without cabletv... Right now i just get off from comcast chat support and i have proof of my automatic payments they do every month to my credit card..
As a matter of fact i have been without cabletv and been charged since october 11 from last year lol.. Again, really? You know, if this was one or two months I might be a bit more empathetic but its been over six months - and you know this. Kind of falls in to the category of the gym membership someone decides not to use for 6 months, but then is upset that it can't be refunded - imo. | |
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