No Incoming calls for a week now !!

Author	All Replies
TB Customer @cox.net	No Incoming calls for a week now !! I have been a Teleblend customer since the Sunrocket days. My incoming calls stopped over a week ago. My outgoing calls works just fine. I have opened a ticket and TB says that it is the issue with underlying carrier. They won't tell me who that is so I have no way of contacting them (underlying carrier). When I call TB, customer service is fairly rude and just says we are looking into it. Not sure what is going on.
	to forum · permalink · 2012-05-24 23:01:19 ·
PX Eliezer Premium join:2008-08-09 Hutt River kudos:13 Reviews: ·callwithus ·voip.ms ·Optimum Voice ·Vitelity VOIP ·Gizmo5	What is going on is that you have stuck with a stagnant company that few people use anymore if they are knowledgeable. It gives VoIP a bad name. ---------------------------- If you plug your phone number into here: »tnid.us/ It will tell you who your CLEC is.
	to forum · permalink · 2012-05-25 09:57:50 ·
TB Customer @cox.net	Thanks for that link. My underlying carrier is McLeod USA. Not sure how do I contact them. I have been happy with TB for many years. This is the first time this happened and I found out how bad is their customer service. If this is not resolved soon, I will look into moving to a new provider. any recommendations?
	to forum · permalink · 2012-05-25 12:17:02 ·
PX Eliezer Premium join:2008-08-09 Hutt River kudos:13	VOIPo for a similar full-service setup to what you have now. CallCentric if you want to get your own ATA or IP phone, which is well worth considering.
	to forum · permalink · 2012-05-25 16:11:18 ·
N9MD Too busy to chat Premium join:2005-10-08 Boca Raton, FL kudos:5 Reviews: ·Callcentric ·VOIPo ·voip.ms 1 edit	reply to TB Customer said by TB Customer : Thanks for that link. My underlying carrier is McLeod USA. No need to contact McLeod USA ... which incidentally was purchased by PAETEC, a major telecommunications company (CLEC) in 2007 and subsequently bought by Windstream in 2011 ... but still operates under the name McLeodUSA in your area. Decide on a VoIP provider from among the "good guys" that are oft mentioned in the VOIP Tech Chat Forum (»VOIP Tech Chat) ... choosing among the popular providers (CallCentric, Anveo, Voip.ms, VOIPo, Future Nine) or one of the other occasionally discussed providers ... deciding whether you want to buy your own adapter (ATA) or get one from the provider that is already set up. The BYOD (Bring Your Own Device) option is not a big deal because such an adapter is easy to set up and someone in the VOIP Tech Chat Forum can always offer help. [It may not be possible for you to "unlock" your current Teleturkey device.) Then decide whether you want a fixed fee monthly (or annual) plan with "unlimited minutes" for high monthly minutes usage or a PAYG (Pay-As-You-Go) plan for low incoming/outgoing use (generally 500 minutes or less per month). The provider you select will be able to tell you if they can port your number from Teletubby ... since it will be the new provider that, upon receiving certain documentation from you, will actually present the porting request to its phone number supplier (usually a Competitive Local Exchange Carrier, CLEC) ... and this CLEC will contact the "losing" company (McLeod) to effect the port ... if all goes as expected. Telepoopy plays little or no role in the porting process and would not even know that you ported out until you cancel your account after the port is proven to be successful and calls are coming in through your new VoIP provider. If you provider us with the first 7 numbers of your DID ###-###-#--- one of us can give you a good idea of availability of CLECs and VoIP providers who can port in your number ... or you can go to the VoIP provider sites and use their "Can I port my number?" tool.
	to forum · permalink · 2012-05-25 19:55:01 ·
TB Customer @cox.net	Thanks for all the info. The phone is still not working and they won't even respond to emails. When I call they say that they are working on it and it's not their fault. They did mislead me by saying that I cannot port out the number at this time as it in a non working state. I looked at other options and it seems AXVoice or Call Centric will serve my needs as I am a light residential customer. Any recommendations between these two? It does seem like Callcentric will charge $25 for number porting whereas AXVoice will not. Also AXVoice provides free phone adaptor and with Callcentric I will need to buy it. Suggestions please?
	to forum · permalink · 2012-05-27 15:31:03 ·
PX Eliezer Premium join:2008-08-09 Hutt River kudos:13 Reviews: ·callwithus ·voip.ms ·Optimum Voice ·Vitelity VOIP ·Gizmo5	Look at CallCentric's excellent reviews on this same website that you are on now. »User reviews - Callcentric Do be aware that with CallCentric or other BYOD providers, you choose an outbound plan and an inbound plan separately. I say this because I love CC, but I don't want you to have any claim later on that you were surprised at this procedure. AxVoice is more mixed (and not as popular) in terms of reviews. »User reviews - Axvoice
	to forum · permalink · 2012-05-27 15:53:12 ·

TB Customer @cox.net	reply to PX Eliezer said by PX Eliezer: VOIPo for a similar full-service setup to what you have now. CallCentric if you want to get your own ATA or IP phone, which is well worth considering. Oh! I missed VOIPo when I read your answer first time. I think I will go with them. Thanks so much. You guys are great!!
	to forum · permalink · 2012-05-27 17:48:01 ·
TB Customer @cox.net	Got an email from Voipo "Unfortunately your transfer request has been rejected. Our porting affiliates have notified us that there is a pending order on your account that has halted the transfer process. Please contact your losing provider at this time to remove any pending orders, or confirm that there is not an order tying up this request." Any suggestions?
	to forum · permalink · 2012-05-31 02:51:42 ·
TB Customer @comcast.net	Stay with Teleblend! I use them and I never had a problem. They are a great company. (maybe this is why no post in this forums--everything works great with no issues)
	to forum · permalink · 2012-05-31 21:56:29 ·
RR TB Cust @comcast.net	reply to TB Customer I had the same issue with TeleBlend and got it fixed in a couple of days. Apparently someone with the underlying provider accidentally took down a few circuits. My service was flawless for 4 years except for the 2 day hiccup where I could not receive calls. Be patient, I am sure it will be fixed soon.
	to forum · permalink · 2012-05-31 22:49:22 ·
RR TB Cust @comcast.net	reply to TB Customer By the way, my neighbor is with Vonage and they lost their number for over a month about a year ago. Strangely enough the underlying provider was McLeod as well. Whether it is CallCentric, Voipo or whatever, it does not matter because the underlying providers ultimately service the numbers. When there is an issue with the underlying, it does not matter who you have for a provider. Hopefully your number is going to get fixed soon. Keep us posted.
	to forum · permalink · 2012-05-31 22:49:23 ·
PX Eliezer Premium join:2008-08-09 Hutt River kudos:13 Reviews: ·callwithus ·voip.ms ·Optimum Voice ·Vitelity VOIP ·Gizmo5	reply to TB Customer said by TB Customer : Stay with Teleblend! I use them and I never had a problem. They are a great company. (maybe this is why no post in this forums--everything works great with no issues) Good for you, but the OP has had no incoming calls for 2 weeks (when he posted on May 24, the problem had already been going on for a week....so 2 weeks total) said by TB Customer : (maybe this is why no post in this forums--everything works great with no issues) OMG what a spin. said by TB Customer : They are a great company. On this website (where you are at RIGHT NOW) they have a mostly negative set of reviews. »User reviews - Teleblend
	to forum · permalink · 2012-05-31 23:17:18 ·
PX Eliezer Premium join:2008-08-09 Hutt River kudos:13	reply to RR TB Cust said by RR TB Cust : Be patient, I am sure it will be fixed soon. Two weeks already? They won't answer his e-mails? Not good signs.
	to forum · permalink · 2012-05-31 23:20:50 ·
PX Eliezer Premium join:2008-08-09 Hutt River kudos:13 Reviews: ·callwithus ·voip.ms ·Optimum Voice ·Vitelity VOIP ·Gizmo5	reply to RR TB Cust said by RR TB Cust : . Whether it is CallCentric, Voipo or whatever, it does not matter because the underlying providers ultimately service the numbers. When there is an issue with the underlying, it does not matter who you have for a provider. That's only partly true, because a good retail provider like CallCentric or Voipo will really PUSH their underlying carriers to fix a problem.
	to forum · permalink · 2012-05-31 23:29:50 ·
PX Eliezer Premium join:2008-08-09 Hutt River kudos:13 Reviews: ·callwithus ·voip.ms ·Optimum Voice ·Vitelity VOIP ·Gizmo5	reply to TB Customer said by TB Customer : Any suggestions? Yes, if TeleBlend can't either fix your service, or allow you to port, then it is time for an FCC complaint. »esupport.fcc.gov/complaints.htm
	to forum · permalink · 2012-05-31 23:32:08 ·
RR TB Cust @comcast.net	reply to TB Customer CallCentrics and others may state that they "PUSH their carriers", but ultimately all underlying providers, CLECs, etc work at the same pace. Even the larger companies like Vonage can't get these underlying providers to get in gear and resolve their issues when they occur. There is no way a callcentric and other providers can do anything. That is why they sent the email and could not port the number. If it has been 2 weeks then your number is probably close to getting fixed so hang in there. All I know is that attempting to change providers when there is a problem with the number itself can cause problems with the repair because your new carrier will be submitting a port on top of the repair. Mine was fixed in 2 days, but then again I did not call anyone to switch my service. I hope that when you called the other provider and tried to switch that it did not cause a delay in the repair. (which is probably what happened and why you are going on two weeks now). I would give TeleBlend a little more time and I am sure they will get it fixed.
	to forum · permalink · 2012-05-31 23:57:22 ·
PX Eliezer Premium join:2008-08-09 Hutt River kudos:13 Reviews: ·callwithus ·voip.ms ·Optimum Voice ·Vitelity VOIP ·Gizmo5	said by RR TB Cust : If it has been 2 weeks then your number is probably close to getting fixed so hang in there..... I would give TeleBlend a little more time and I am sure they will get it fixed. I can't conceive of a situation where it could/would/should take 2 weeks or more to fix such a problem. said by RR TB Cust : Mine was fixed in 2 days, but then again I did not call anyone to switch my service. Sounds like he waited MUCH longer than two days. Exactly how long do you think he should have waited? said by RR TB Cust : I hope that when you called the other provider and tried to switch that it did not cause a delay in the repair. (which is probably what happened and why you are going on two weeks now). As I read it, his service originally went out around May 15 (a little over a week prior to his first on post May 24), and he contacted another provider around May 27 (when he contacted VOIPo) He waited about 12 days BEFORE trying to switch. How much more do you want him to wait? Yet you are BLAMING him? Outrageous, truly. This is the sort of thing that gives VoIP a bad name. BTW, as for comparisons with Vonage, I would hardly hold up Vonage as an example of good customer service.
	to forum · permalink · 2012-06-01 00:17:45 ·
RR TB Cust @comcast.net	reply to PX Eliezer @PX Eli... I don't think you still get the issue. If it is with the underlying provider it is out of TeleBlend's control. Similar to if the construction crew dug up the road and severed a fiber line. The FCC won't do anything in these sort of situations so don't waste your time. @PX.. You remind me of the people that yell at the ticket counter at the airport when the plane is delayed due to inclement weather and threaten to complain to the FAA, news channel, blogs. Sit tight and weather the storm.
	to forum · permalink · 2012-06-01 07:10:33 ·
PX Eliezer Premium join:2008-08-09 Hutt River kudos:13 Reviews: ·callwithus ·voip.ms ·Optimum Voice ·Vitelity VOIP ·Gizmo5	I don't think that [you] get that VoIP customers of [good] companies start to scream bloody murder if their service is out for two HOURS, or for a day. Are you SERIOUS in saying that this situation is acceptable, tolerable, or normal? It is not. I suggest that you ask people's opinions in the REAL VoIP forum, as to whether or not a two-week breakdown of inbound service is normal. »VOIP Tech Chat You will be laughed at without mercy. Readers will injure themselves falling out of their chairs. Sure, EVERY retail VoIP provider has failures and has issues with the CLEC's who provide the numbers. But NO provider other than TeleBlend seems to have so many of these prolonged outages.
	to forum · permalink · 2012-06-01 08:04:39 ·

VOIP etc > Voice Over IP - VOIP > Teleblend > No Incoming calls for a week now !!