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PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms
reply to RR TB Cust

Re: No Incoming calls for a week now !!

said by RR TB Cust :

@PX.. You remind me of the people that yell at the ticket counter at the airport when the plane is delayed due to inclement weather and threaten to complain to the FAA, news channel, blogs. Sit tight and weather the storm.

This is a major human screw-up, not a "storm" or other meterological phenomenon.


RR TB Cust

@comcast.net
reply to TB Customer

I did not say that anyone should be happy with being unable to receive calls. However, things do happen that are out of our control and even our service providers control. If the issue was on the TeleBlend side, it is pretty obvious that it would be fixed by now. Obviously as they stated in my email and I am sure they stated to the other use as well, it is with their underlying provider. Depending on the nature of the issue with their provider, the repair may take time. How long should he/she wait? I can't answer that and I don't think even TeleBlend can. But at least I was informed and offered a temporary option if I chose to have one until the issue is fixed. That to me is a company doing everything they can to ensure that the customers are taken care of. If they did not "care" as some of you say, then that would not occur. As to the comment about this not happening to any other carrier, that is a pretty naive claim. These underlying carriers are common to all providers and therefore it happens to ALL providers. You really need to have the proper statistics such as number of complaints per customer, because sheer quantity of complaints don't mean anything because it is relative to the size of the customer base. Comcast has the largest number of complaints for just that reason. I would suggest for the user to hang in there. Ask them for a temporary number if is a huge issue depending on the nature of how you use your phone. If the number is important to you, you should wait until it is repaired. If you change around during this process, you could lose your number forever. I am not blaming the user, but unknowingly they tried to switch providers and that could have very well caused the further delay. Keep hanging in there...When my number was repaired, I asked them and they stated that most that were impaired have been repaired by the underlying carrier. And by the way, my neighbor who is on Vonage can't receive inbound calls either and their number is with McLeod. They lost service the morning of 5/15 and called MagicJack a week later. And they still don't have service.


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
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I've even defended TeleBlend at times from what I felt were unfair attacks. For example, see my comments in this thread:
»Teleblend Horrible support for even a potential customer

But I'm sorry, there are stories that come out of TB that one just does not see from other providers. See this thread of woe that went on for several MONTHS:
»No Teleblend Inbound since mid-October

I've never seen a story quite like that from a good quality provider (of which I do NOT mean Vonage or MagicJack).

-----------------------------------

I hope that the OP gets his phone number back, one way or the other.

As for TB, the market will decide.



RR TB Cust

@comcast.net

I believe the example of the user that lost inbound in 2009 was due to the CenturyTel/Qwest merger. A lot of legacy territory was wiped out during that time and customers across providers that service those regions were affected. My sister lives out west and she had Packet8 during that time and lost service on the number for almost 2 months. Even with the McLeod scenarios, with the Paetec mergers and now Windstream, as they change out gear, circuits, whatever, customers are affected. Again, not a TeleBlend issue really, but obviously since it is their customer, at least for me they gave me the option of a temp number, service credits, etc to stand by their product. My neighbor was saying that his Vonage service was flawless until I tried to call him on my cell. He realized that he had not had an inbound call since 5/15. Same region service by legacy McLeod so go figure. The underlying carriers are probably swamped with complaints from their customers which is probably why it is taking more than 2 weeks. Mine was fixed in 2 days and his is going on 2 weeks and he is in the next townhouse to me. He got a MagicJack and the next day I saw the jack laying in his front yard so I guess that did not work too well.


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13

A very informative post, thank you.



TB Customer

@cox.net
reply to TB Customer

I am the OP and my phone is still not working as of June 1st. Yes, I think I gave TB enough days before I tried to switch service. I get it that it is an issue with underlying carrier but they need to follow up on that AND need to keep me informed.

I think what pissed me off was how unprofessional TB is while handling this. When you chat with them online they just say "We are working on it and it will be fixed soon". The chat guys are not even aware of whole situation. When I told them that the email said to change my number to make it work, they said to answer to email and not communicate with them. So obviously there is a disconnect.

When I answered to the email, they never responded. I think I emailed FIVE times and there was no response.

When I called the support line, they were so RUDE. The tone was like Why the eff are you calling us? Didn't we say we are working on it? No one said I am sorry that you are having issues. They just say we have no update for you. It will be fixed when it gets fixed.

Best part ..... I asked why there was no reply to my email. I was told they didn't think a reply was necessary.

Bravo TB. Way to treat a long time customer. (I had joined sunrocket within a few days of its launch). I will give it another 5 days before I file complains with FTC and BBB.


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms

said by TB Customer :

Bravo TB. Way to treat a long time customer. (I had joined sunrocket within a few days of its launch). I will give it another 5 days before I file complains with FTC and BBB.

FTC has no role here.

This is an FCC issue.

»esupport.fcc.gov/complaints.htm

PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms
reply to TB Customer

said by TB Customer :

When I answered to the email, they never responded. I think I emailed FIVE times and there was no response.

When I called the support line, they were so RUDE. The tone was like Why the eff are you calling us? Didn't we say we are working on it? No one said I am sorry that you are having issues. They just say we have no update for you. It will be fixed when it gets fixed.

Best part ..... I asked why there was no reply to my email. I was told they didn't think a reply was necessary.

Well, that's what I was trying to tell that other guy who kept telling you to be patient.

None of this is a surprise with TeleBlend.

They may not be responsible for their CLEC's but they are surely responsible for their own personnel.

It would be good if TeleBlend could really fix its problems, rather than trying to do public relations damage control in the forums!

PS: You'll have more presence here if you register as a member of this DSLR website. It's free. And we won't have the problem of 2-3 anonymous posters using the same anon name.


N9MD
Too busy to chat
Premium
join:2005-10-08
Boca Raton, FL
kudos:5
Reviews:
·voip.ms
·Callcentric
·VOIPO
·CIKTEL Telecom
reply to TB Customer

With respect to the "anonymous" posters comments in this thread, for the most part, they reflect a lack of knowledge as to how the system works with regard to VoIP providers and CLECs (the latter being the ones who supply/control the phone numbers and routing of incoming calls) ... and porting in general.

First off, TB has been one of the most criticized providers (just above MagicJack) since it arose from the SunRocket ashes. This Forum has not been "dead" because the service is "great" ... rather, it has been dead because there are likely very few remaining customers other than:

• customers who so rarely use there phone that they don't know when the service has had a SNAFU;

• naive users who are not aware of these BBR VoIP Forums nor are they aware of far better options/choices for other VoIP providers. Most folks know about Vonage and Cable Phone options but, in the case of TB users, these are probably felt to be too expensive;

• unsatisfied and/or frustrated TB users who are aware of this Forum and the ongoing complaints, with few TB defenders, but are too lazy to port to another provider;

If posters had been following the main VoIP Chat Forum threads over the last few years ... threads which covers the majority of VoiP providers) ... they would be aware of the following:

• VoIP providers at times have had to switched all or a regional grouping of phone numbers (or even a single end-user's number) over to other CLECs when faced with extended, uncorrected or uncorrectable issues or when a CLEC has gone kaput.

• Reputable VoIP providers do not pass the buck by blaming their CLECs; rather, they work with the CLEC to fix the situation and, more significantly, the good Voip providers continually update customers as to the status of pending issues on their websites;

• Recent FCC rules have mandated that telecommunications carriers (including CLECs but excluding VoIP providers) must report all "outages" and justify/correct the underlying problems in a timely manner while informing the "public" of the problem status. Outages or failed calls may be justified when a cable is sliced or a major power outage or other disaster occurs ... but non-compliant carriers will face FCC action, not to mention embarrassment among their peers and shunning by VoIP providers.

The OP actually has two problems!

(1) No incoming calls. (Outgoing calls are working.)  Unless the Adapter (ATA) is "broken", this is most likely a "routing problem" ... that is, somewhere along the line, the calling party's carrier or the nationwide routing table's maintainer or the CLEC's servers or TB's servers contain a routing error so that calls to the OP are being misdirected or undirected.  In the OP's case, I doubt there is a major customer-wide problem with the CLEC regarding failed incoming calls; it is more likely a mis-routing issue in the nationwide Routing Tables or on the OP's CLEC's servers or at TB's servers ... which would result in a failure of incoming calls to reach the OP's home adapter.

(2) According to VOIPo the attempt to port in the DID has thus far been thwarted: "Unfortunately your transfer request has been rejected. Our porting affiliates have notified us that there is a pending order on your account that has halted the transfer process. Please contact your losing provider at this time to remove any pending orders, or confirm that there is not an order tying up this request."  Although it is unusual for a VoIP provider to actually block a port, TB may have requested that its CLEC (the carrier that owns/controls the OP's number) "freeze/lock" the number to prevent "slamming" (unauthorized steeling a number and moving it to another carrier).  The "pending order" comment is puzzling, unless either the OP has put in some request that has not been mentioned ... or TB is fraudulently "blocking" the port with a phony "order".

Regarding (1), it would be interesting to learn what a calling party experiences when calling to the OP's number ... a busy signal, an endless ring-back (with no ringing on the OP's phone), a "number is not in service" message, etc. The OP should experiment with calls from Verizon Wireless, ATT Mobile, one of the major PSTNs (landline phone companies), and a few of the VoIP providers. The answer to this question might give us a clue to the underlying problem.

Regarding (2), the OP should ask VOIPo (or one of the other "good guy" providers) to "escalate the porting request" with its CLEC which can, in turn, "force" the port based on FCC regulations in the case of recalcitrant carriers (such as has occurred in the past with GlobalNAPS).  The question of a "pending order" should be taken up with the FCC (as recommended in a prior post), if TB or VOIPo cannot determine the nature of this "pending order".



TBSupport1

join:2007-09-11
Leesburg, VA

Just to follow up with everyone.

We have contacted many of the customers who have contacted us back about the inbound issue. We are working with our carrier as often as we can to get this resolved. If any customer has not been contacted or had their ticket update, please let me know and I will do my best to get you the answer you need.

As for some of the comments I have read in this thread, I have brought them up to the management team. This is why I have replied to this thread and will continue to follow the threads in the forum going forward.

Expand your moderator at work


RR TB Cust

@wayport.net
reply to N9MD

Re: No Incoming calls for a week now !!

@N9MD is lost in the sauce as usual. For you to say that anonymous posters don't know anything about Voip? Seriously. Yes, having a userID on a forum makes you a genius since that involves rocket science. If you have ever been a customer of a company that went through an acquisition, you will probably know the troubles with it. As I stated in my previous post, my sister went through the Qwest/Centurytel merger and lost her line for over a month. They credited her bill. Besides the issue with my number for 2 days, I have no complaints with TeleBlend.
Concerning the OP's issues. The problem is one and the same. When my number stopped working, it had nothing to do with my TeleBlend equipment or line since I could make calls and receive them on-net. Therefore the issue was with the number and the fact that TB told me the issue was with the underlying provider made sense. If you try to port a number to another provider while either the number is repaired or is down at the underlying carrier end, then the number will NOT port. That is why the OP found out the hard way. Initiating the process would have most likely caused some sort of delay because the underlying provider would have a request to repair a number and port a number. This is pretty logical. When my neighbor lost service with Vonage around the same time the OP lost service, they initiated a port as well, to MJ. Hence why their phone is still not working. Mine was repaired in 2 days, but it could be based on my area or the fact that the underlying fixed mine first. Either way, TeleBlend was informative, offered a temporary number while it is getting repaired and even gave me a credit. Since they are not the underlying provider and are working with the underlying provider, it probably does not make much sense to call them every day like hitting the up or down button on the elevator a hundred times.
OP, the port out attempt obviously caused a delay in your repair. That really is not the provider's fault. Hang in there and your number will get repaired.


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms

said by RR TB Cust :

@N9MD is lost in the sauce as usual. For you to say that anonymous posters don't know anything about Voip?

He was not saying that about anonymous posters in general, but rather about the particular anonymous posters in THIS thread who for for some bizarre reason continue to support TeleBlend.

"Lost in the sauce" ?!

Is that the best you got?

The funny thing is that you think you are helping TeleBlend, but with each new post, you prolong this thread, you refresh its SEO, and thus you are HURTING TeleBlend.

PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms
reply to RR TB Cust

said by RR TB Cust :

That really is not the provider's fault. Hang in there and your number will get repaired.

The Messiah (first or second coming) is worth waiting for, but this is not.

Because you repeated your whole spiel, I will do so as well.

I don't think that [you] get that VoIP customers of [good] companies start to scream bloody murder if their service is out for two HOURS, or for a day.

Are you SERIOUS in saying that this situation is acceptable, tolerable, or normal?

It is not.

I suggest that you ask people's opinions in the REAL VoIP forum, as to whether or not a multiple-week breakdown of inbound service is normal.
»VOIP Tech Chat

You will be laughed at without mercy. Readers will injure themselves falling out of their chairs.


Sure, EVERY retail VoIP provider has failures and has issues with the CLEC's who provide the numbers.

But NO provider other than TeleBlend seems to have so many of these prolonged outages.

And the OP waited about TWO WEEKS before trying to port the number out.

Plenty long in any rational situation.

nonymous
Premium
join:2003-09-08
Glendale, AZ
reply to RR TB Cust

said by RR TB Cust :

CallCentrics and others may state that they "PUSH their carriers", but ultimately all underlying providers, CLECs, etc work at the same pace. Even the larger companies like Vonage can't get these underlying providers to get in gear and resolve their issues when they occur. There is no way a callcentric and other providers can do anything. That is why they sent the email and could not port the number. If it has been 2 weeks then your number is probably close to getting fixed so hang in there. All I know is that attempting to change providers when there is a problem with the number itself can cause problems with the repair because your new carrier will be submitting a port on top of the repair. Mine was fixed in 2 days, but then again I did not call anyone to switch my service. I hope that when you called the other provider and tried to switch that it did not cause a delay in the repair. (which is probably what happened and why you are going on two weeks now). I would give TeleBlend a little more time and I am sure they will get it fixed.

Are you serious? The new provider causing a delay? Underlying provider's fault and no one can make them move faster.

It is called more contacts and knowing what to say and who to talk with.

nonymous
Premium
join:2003-09-08
Glendale, AZ
reply to RR TB Cust

said by RR TB Cust :

As I stated in my previous post, my sister went through the Qwest/Centurytel merger and lost her line for over a month.

That would be an interesting story.

PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms

said by nonymous:

said by RR TB Cust :

As I stated in my previous post, my sister went through the Qwest/Centurytel merger and lost her line for over a month.

That would be an interesting story.

Indeed.

And of course that does not justify the present situation, nor have there been any CLEC mergers or other major changes in the last several weeks that could explain this puzzle that apparently affects multiple customers.

Mash85

join:2012-06-14
south africa
reply to TB Customer

I have had a similar problem but mine was caused by the router i installed,so if you have also installed something new in your system just double check and maybe you can figure out the problem.

Expand your moderator at work