Phoenix Networks Residential to Telocity > supporting article or customer contact?

reply to Anon

Re: supporting article or customer contact?

While I don't necessarily agree that the Telocity press release actually indicates that Telocity will take over the Phoenix residential accounts, I did notice this statement:

said by Telocity:

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Both companies have a reputation for top-rated customer service. In fact, DSLreports.com, the premier consumer broadband information Web site, includes both MegaPath and Telocity on its list of "recommended" DSL providers based upon feedback from its users.

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reply to Jestocost
I'm not so sure that there's anything implicit in that release about Phoenix Res. status, but of course it's a possibility.

(Damn SMTP server ain't responding:()

reply to Jestocost
I really don't see anything in this press release that says that we will be transferred...

Quote:
Residential DSL Provider Telocity and Business DSL Provider MegaPath Networks to Identify and Swap New Customer Leads

that just says new customer leads... as in people sniffing for DSL

nowhere in there does it even imply that existing customers will be transferred..

I fully expect megapath to dump us into Telocity's lap... but I would like to see an article proving it before i get worked up over it.
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Mylar the Incomprehensible
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reply to klambert
Well, if Telocity has/had that type of reputation, it's gotta be fading fast now. Their response times are HORRIBLE.

reply to Mylar
My bad on the implicit comment. I scanned the release quickly and upon further consideration agree that it doesn't address a shift of existing residential customers to Telocity. Still, it's the only 'official' word I've seen that describes the relationship between the two. Given that relationship and Telocity's hunger to acquire customers from failing ISPs, the Phoenix switch does make sense.
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"Is that a real poncho or is that a Sears poncho?" -- FZ

reply to klambert
Granted the article is far from conclusive on the issue of an ultimate home for current residential customers of Phoenix Networks now operating as a separate sub of MegaPath. The FACT remains that when the merger was announced a 60-day timetable was set forth as the period in which "a home" for Phoenix's residential customers would be found. That 60-day period is just about up.

It would be misleading for the Telocity news release to indirectly imply, at least a possibility, if not a likelihood, that Telocity will be the operation to take over Phoenix's residential account. There is not enough evidence in the news release alone to conclude this, but given other factors surrounding this merger, odds favor that Telocity will be the ISP to assume responsibility of Phoenix residential accounts in the not so distant future.

Most likely at this juncture the deal has yet to be inked, so it is unlikely for one to see some more direct, though implicit, statements leading one to conclude that Telocity would assume the obligation. Why would Telocity admit to an obligation that have yet to contractually assent to. Give it time. Sure, there's a possibility the deal could fall through leading to a "no harm, no foul" kinda scenario. Notwithstanding, my chips are on Telocity at this point in time, and its not an unreasonable assumption.
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Regards,

lml