fuziwuziNot born yesterdayPremium
said by Joe232 :I'm not asking for one of the higher speed plans that requires a DOCSIS3 modem. I simply want the service I've had for several years now, that up until their "upgrade" worked just fine. Comcast continues to sell the 12/2 service and continues to tell me it only requires a DOCSIS2 modem, and continues to say that the SB5100 is a supported modem for the service level which I subscribe. If their service actually does require a DOCSIS3 modem, then they should inform me of that and stop lying about their service. Is it too much to ask for the company to be honest?
I think the point trying to be made is that your modem is the 400MHz Pentium II. It's the bottleneck. Most ISP's won't even allow them on higher-speed plans precisely because of your issue. Or they make you acknowledge that the older modem might not even be able to handle that speed stably. I don't mean to be mean but either the modem or the speed tier would be gone if it was me.
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