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[AB] actiontec wireless speed slow

- What site did you use to run the speedtest? Speedtest.net?
- What speeds do you get from the computers that are hardwired to the gateway?

If you have a lot of other wireless networks in range, that could cause interference without a channel change. Change the channel from Auto to something else. Channels 3 and 8 are less commonly used used. I've found that 1, 6 and 11 are now quite commonly used.

I had slow wireless issues myself when I first got my gateway due to the number of networks nearby. After changing the channel, the speed on my wireless improved a lot to basically being almost equal to the wired speeds.

reply to Insane_33
I re did the test this morning on my iphone. I was pretty near the router but im getting 198 ms for the ping and 2.06 downlink and 0.7 uplink. Any help or insight would help a lot! Thanks!

reply to Insane_33
Try installing inSSIDer to see if other networks are interfering. You can use this tool to find out which of the three channels are least used (1, 6, 11). A lot of routers try to be smart by picking an intermediate channel only to have interference from both adjacent channels. This is one of the really stupid things about the wifi design.

reply to nss_tech
Yes it was speedtest.net
I have a bunch of wireless devices that run on this..up to 12 sometimes
That being said i dont want to mess around with the settings that will stop the wifi on some of my devices because they range from phones to laptops to pc to media streaming top box.
Non r wired directly to the modem/router
If changing these settings means i have to go around and tweak every single device i might go crazy.
changing channels wont mess with any of this right

reply to bimmerdriver
Do i need to have my computer directly connected to the modem in order to check for which channel is least buzy? I do realize its a stupid question because the channel is for checking wifi trafic but like i said i have no idea about these technical things. Please be patient with me

Changing the channel won't cause you to have to go and redo every device. Only changing the network name and password or resetting the router will cause that.

196ms is very high for a speed test. Did it say which server you were testing to? What package do you have from Telus? (3.0, 6.0, 15.0 etc) When I test from my iPhone the ping times are double what my Mac shows (28ms vs 14ms).

A good FREE suggestion for a wireless scanner is »tools.meraki.com/stumbler That is something some of the techs suggest clients try when they call in. It runs in your browser and for me works quite well.

i tried that website and there was more people on 1,6,11 than any other (around 20 total wireless networks in my area) i chose channel 8, changed my compatibility mode to "balanced mode (802.11n+g only)" and tested again using my laptop pretty close to the router. I still get 120-168 ms on servers calgary, edmonton, brookes..i live in calgary if that helps. Download speed is still around 2.38 mbps and upload at 0.59. Most my devices are twice the distance from where im sitting right now so im guessing that would decrease the speed even more.

Ok. Can you log in to your gateway, click on the Status icon at the top and when the Status page loads click on "xDSL Status" in the column on the left? What does it show for Downstream and Upstream speeds?

reply to insane_33
If you pick channels other than 1, 6 or 11, you will get interference from both sides. Install inSSIDer on your laptop and you will see what I mean. (I've used stumbler and found inSSIDer to be a better application.) As nss_tech said, you can change the channel without having to touch the settings on any of your devices. If you want to be more certain of the conenction of your xDSL connection, you should run speedtest from a PC on an ethernet connection, not a wifi connection.

reply to nss_tech
Downstream: 3583 kbps
Upstream: 731 kbps
Is this good or bad?

what plan are you on? If you're on optik, it's very slow. Did you try powering the actiontec off and on again? If it's still slow like this after that, you should probably call telus.

Not optik..one lower to that..i believe its high speed. Is there a way i can check what plan etc i have without looking at a bill? Ive gotten this so long ago with my phone that ive forgetten. Plus my i dont get paper bills anymore and i have forgotten my username and password

To say whether the profile you are on is correct or not depends on what plan you are on. If you can't get onto telus.com and you don't have a bill, you will have to phone telus. Without knowing your account number, I doubt they will help you with chat.

I have managed to log into my account from telus. My internet plan says "High speed enhanced (V2)" its $39 per month for the net if that helps. Am i getting ripped off here because of how long ago i got this? It doesnt say anywhere how much speed i have.

High Speed Enhanced is a 3.0 connection which more or less matches what your downstream / upstream rates show. It couldn't hurt to call in to see if you qualify for 6.0. It will be the same price and all they do is change something on their end. The low upstream either means you may have a less than perfect line or you may be on an old port. I do know there are a few areas where 3.0 is the best you can get but I'd like to think with all the upgrades Telus has been doing you should be able to get more than that especially in Calgary.

Ive been looking at their website and for $52 a month theres a 25 mbps. Is this 6.0 close to this? Or does 6.0 mean 6mbps? If thats the case than Im really getting ripped off here. Can you please explain this difference to me?

High Speed unbundled costs $42 per month and provides up to 6 mbps download and up to 1 mbps upload. mbps means megabits per second.

Telus will keep you on the same plan unless you call them. They are no different than any other ISP. If you upgrade to a faster plan, they might give you a break for 6 months. If you don't ask, you won't receive. Pick up the phone!

I contacted them like u suggested and i was eligible for a free upgrade to 6 mbps. Telus said 4-6 mbps from 3 so im guessing the best ill get will be 4.2 mbps but that still beats the 2 i get right now! I made sure a few times that this upgrade is completely free. They assured me but im still worried. I mentioned before how much i pay and on their website 6 mbps was $37 after the 6 month promotion which is a couple dollars less than what i pay right now! This seems too good to be true so im back here again to as if this is in fact right? Or a there some hidden fees after 6 months that i might get stuck with? Also how much does it depend on the number of devices connected? I mean does the internet speed change as more devices connect to my wireless or should that not matter?

Why would you think the best rate you will get will be 4.2 mbps? Did you make up that number? It could well be much closer to 6 mbps than the 3 mbps you are getting now. (I was on that plan a long time ago and for me it was around 6 mbps.) Note the bps rate is the "raw" rate. After overhead, the rate you get using speedtest will always be somewhat less.

Prices have come down, which is why they are offering a faster connection at a lower rate. The CSR will tell you the price including taxes and that's what it will be. If you get an upgrade, maybe they will give you a promotional rate. You have to work this out with Telus.

The speed of the connection is not dependent on the number of devices. The speed to a particular pc is obviously dependent on how heavily all of the pcs are using the connection. If you're concerned about this, you should upgrade to 6 mbps or whatever and if it's not fast enough, upgrade to high speed turbo.