US Cable Support > Comcast HSI > Caller ID for Comcast stopped working

Caller ID for Comcast stopped working

@AngelCharmn, Dang, such a cool service!

Did this work before today?
Had your box been unplugged recently?
Had you previously ever set your Caller ID Settings to TOP?

What State or City are you in? Don't have to answer if you're uncomfortable.

What set top box model do you have?

I bet if you power cycle your set top. It will start working again within about 36 hours. Note, if you do this, you might not get guide data for a couple of hours (meaning some recordings might not start). However you'll be able to watch live tv, previous dvr recordings, etc.

reply to AngelCharmn
If you call the 800COMCAST number, they're reporting widespread Universal Caller ID outages. Not sure if it's resolved (I'm getting to your post late); however, it may be worth a chat.

reply to AngelCharmn
its was a national issue.....supposedly a coding issue looked to be the problem which lead to a memory leak...so your box doesnt have enough available memory to run the interactive services in addition to normal operation.

first step to troubleshoot/temp resolve was try itv.....then it was a hard reset....

i havent seen much come through since before memorial day.....and seeing as the OP isnt posting in this thread i would think its resolved.
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I'm better than you!

reply to AngelCharmn
I'll add that I think it may still be a problem (if it was more of a widespread issue, then just the OP).

Back on May 18th, I started the process to switch from an AT&T POTS line to Comcast Digital Voice. On the 18th, I picked up my new modem from the local office, and got that all working. Then, on the 23rd of May, my number was successfully ported over, and everything appeared to work fine....except for Caller ID.

Now, I will say that on the actual phones in my house, Caller ID works great (and still does). However, Caller ID has never worked on any of the three TV's in the house, or via the program that you can install on your computer. Each TV has their own Cable Box, and as far as I can tell, its the newer model. The software on the computer (I've only tried it on my main system), does appear to connect without issues (so, the username and password is correct).

However, when a call comes in, nothing is displayed on any of the TV's, and nothing appears to happen with the program running on my computer.

So, my question is this: Is my problem related, or do I have a different issue? If its a different issue, then I'll start a new thread on it.

--Brian
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--Brian Plencner

E-Mail: CoasterBrian72Cancer@gmail.com
Note: Kill Cancer to Reply via e-mail

I would call 1-800 Comcast for that too, At least in Freedom Region when I worked there the account actually required something to be checked off in billing for the cable box(Cannot remember if it had to be checked for each box or just the primary, but there was a check off that was needed for it in the billing system) CID-TV is free but just due to how the system works with the boxes I think in some areas they need that option checked off in the account.

*This may not apply to all regions or the systems may have changed and it no longer applies to any region, But calling in will still get things reviewed and if needed a trouble ticket created to get the issue resolved.

reply to AngelCharmn
I just called comcast they said they have many people with this problem they believe it was because of an update with their system they will do a hard reset and and it should start working within 24 to 48 hours. Thank You Everyone!

reply to plencnerb
You likely have an issue with the feature setup on your account if it isn't showing up on PC either.

I was thinking the same thing. Its not that big of a deal. Like I said, it does work on the 3 phones in the house. It would just be an added plus if it did work on the pc and the tv's too.

I'll give it a few more days, and if it still is not working, and I feel it is something I really want, I'll give Comcast a call. If not, I know its something I won't loose sleep over.

--Brian

It's not working for us either. It's been a few days. We like having it, although it's not completely needed.
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Obama: Architect of the slowest economic recovery since the Great Depression. Awesome.

reply to AngelCharmn
Stopped working on all TVs about two weeks ago and is not resolved as of yet.

Jim
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J-Mac

reply to AngelCharmn
If you Caller ID on your TV stopped working recently it was an update issue they had. They told us to unplug the box for 15 seconds then turn everything back on and it should work. Ours has been working fine since.

Working again.

Goober, did you do anything on your end to fix it? Or did it just start working?

--Brian

Started working last night around 8:00 or so. I didn't do anything at all like resetting, iTV or anything else. Just popped up on its own.
--
Obama: Architect of the slowest economic recovery since the Great Depression. Awesome.

reply to plencnerb
most areas were sending out softboot commands to all boxes on a schedule....havent heard much about the issue in the last several days....i would say try a hard boot if its still not working...
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I'm better than you!

reply to AngelCharmn
As of last night, caller id is still not working on the TV's in my house. Of course, it has never worked since adding CDV back on May 18th.

I do know someone that lives about .3 miles from me(according to google maps), who has had CDV for at least 6 months. She told me that out of the blue, her caller id on the TV quit working around the same time this thread started. I'm going to talk to her later today and see if her's is working again. If her's is working, then I would think mine should be working too, right?

By the way, has anyone seen anything official from Comcast on this, in regards to it being fixed? Or are they still working on the issue?

EDIT

Instead of creating another post, I figured I would edit this one. I spoke with my friend yesterday, and she confirms that the caller ID thing is again working on her TV. She did nothing to get it to work again (no unplug of cable box, etc).

Since it is still not working for me, I think I may have to contact Comcast to figure out why. I'm having other issues right now with my D2 eMTA modem (I have another thread about that and the phones not working when the power is out), so when I go down to the local office today to swap out my modem, I'll talk to them about the caller id thing on my TV's, and see what they say.

--Brian

Ive had triple play for @ 6 mos. Call ID works on all phones fine, but has never worked on any of the 4 TV's. Put time in once before and after reading posts, got tired and let it go. Tried again today to look at what I needed to "turn on" but I dont even have the Interactive option on any of the TV's anymore. Really hate to hold another 30 min with support if it cant be fixed. Box reset did not correct it.

Mine works on the TVs, but usually does NOT work on the computer. Up to a few months ago, it worked great.