|reply to bgorda |
Re: Caller ID for Comcast stopped working
Update: Did online support. First guy insisted my boxes were not compatible even though they are in the list of "compatible boxes", and I had to take them into a store to try to get they swapped. He said the "code" for this to work was not even on my account and would put it. Then he says I had to have voice which I dont have. Told him we have triple play (voice, net, and video) Transferred me to someone else to determine why no iTV at all. This guy said my boxes are compatible. But no code, and no order for a code. He was to have added it also. Had me do all the off/on/resetting. Did it on all but 1 tv. 2 came up with NO change. 1 box would not come back up. Then guy says it takes 72 hrs for the re provision to take effect. Asked about getting the 1 box back up. He says plug it into a different outlet and Disconnects the support chat. Its 72 hrs later and still no change. NO iTV at all, and NO call id on the TV. When this contract is over - I will definitely reconsider subscription
NEVER, EVER do online chat support with Comcast. They are worse than useless- they are dangerous.