said by tmpchaos:
That's incorrect. The screenshots both I and lordpuffer posted are from the Mac version of Sophos. His middle screenshot, for instance, can be found by clicking Sophos Ant-Virus at the top of your screen, then choosing Preferences from the drop down.
Thank you. However, I've discovered that I have a more current or latest version and the GUI is different, but that doesn't matter. In the end the functions are the same.
I have followed the directions specifically. In the most recent scan a new additional MS OS malware was detected and it was cleaned normally. That just left the original which is the OP.
To be absolutely perfectly clear I have followed the instructions to manually remove the Trojan and I have correctly carried out all instructions and run the custom scan but it does not delete the threat. There is no way to delete the this threat for some reason with Sophos. Sophos AV confirms all my actions have been the correct actions in black and white terms. No gray areas. I'm curious about how I got this, which was very recent and then the second one was just today. Would I be correct in assuming that I am getting it via an email from a Windows computer, even if the email has no attachments of any kind?
Meanwhile I'm just going to switch to Avast if it is full anti-malware program v just a stand alone pure AV.
Thanks for all of your help and for your patience too.