I will pursue the bad connector issue, once the long holiday weekend is over and they will answer the phones.
There is a packet loss issue, per a ping test, and it *seems* to be WOW servers doing the packet dropping. (I did not bother to make myself pingable for this)
ae-8-8.car1.Detroit1.Level3.net 10% 54 60 60.98 66.52 213.85
ae-11-11.car2.Detroit1.Level3.net 7% 56 60 60.99 85.61 262.27