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Livadia

join:2007-12-18
Canada
reply to kim

Re: "Undesirable" customers: Cogeco, Audet

said by kim:

Do you like movies?

I record a few series like
Top Gear
30 Rock
The Big C

The rest of my recordings are all movies.

I can't suffer through ads, I'd rather go read a book.

I have a good collection of movies that (with the current pace and the occasional new movie) will last me what, five-ten years?

For Shaw now, I did like their (pre-installation) service, too bad it did not work out (the trees, remember?). Anyway, I have got a good promotion from Cogeco, I can't complain. Recently, I got another one, out of the blue. Yes, 80 GB sucks, but for the time being it is ok with me, as I hardly reach half of it. I am more concerned with the speed instability (20/1), but I have to verify that first before I contact them.


kim
That Chick
Premium,Mod
join:2001-03-25
ON
kudos:8
Reviews:
·Cogeco Cable
5-10 years worth of movie, I'm jealous.

When you're ready to look into your speed instability you may want to post here first. The Cogeco reps here get to the bottom of things really quick and you don't have to listen to the elevator music on hold.
--
Fluent in 3 languages: English, Sarcasm and Sexual Innuendo.


Fairyland

@74.198.9.x
said by kim:

5-10 years worth of movie, I'm jealous.

When you're ready to look into your speed instability you may want to post here first. The Cogeco reps here get to the bottom of things really quick and you don't have to listen to the elevator music on hold.

Why dosen't cogeco stop half assing it and get a direct forum like other isps instead of just getting random insecure accounts asking for personal information?

You're in fantasy land if you think getting help here is faster then the phone, I got help and it took at least 3 days to solve something that over the phone took 15minutes. Plus makes sense have the people at cogeco responsible for helping do their job and not feel like just some guy is doing you a favor for something cogeco should be doing in the first place.


dillyhammer
START me up
Premium
join:2010-01-09
Scarborough, ON
kudos:10
Reviews:
·WIND Mobile
·Start Communicat..

1 recommendation

I'm sure in some cases a quick phone call is in order, but the techs here aren't level 1 phone support reading off a script. They really are head-n-shoulders above phone support, by orders of magnitude.

Example: I had an issue with my Cogeco receiver, phone support no help at all, PM'd Marcer my info, he called me within minutes and weaved some magic on the thing that fixed it. Suddenly got the channels I was paying for that phone folk said I was SOL for.

Aside from formal channels, fellow users are a real boon.

As far as I'm concerned, DSLr membership has it's privileges - and this forum is one of them. I always try fixing things through here first.

I do agree - Cogeco needs to make some noise with the good folk at DSLr and get it's own direct forum. That's long overdue.
Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch

Livadia

join:2007-12-18
Canada
reply to kim
said by kim:

5-10 years worth of movie, I'm jealous.

When you're ready to look into your speed instability you may want to post here first. The Cogeco reps here get to the bottom of things really quick and you don't have to listen to the elevator music on hold.

Thanks for the advice. Yes, I will post what I find. Some suspicions for the time being, I need a bit more time to investigate it.

(As an aside. I do not want to feel the same embarrassed as the last time I called cogeco. I was copying a large file, using scp, that lasted a good ten minutes or so. During that time my wife's and my web browsing was almost halted. Well, I phoned cogeco, good thing I was not insisting! BTW, if you do use scp add the keyword -l with some number, around 50000, to limit the transfer. It will take longer for the file transfer, but you will have some spare bandwidth. Apparently, this is particularly important if you have switches/bridges in between, and it may also depend on your router.)