I'm sure in some cases a quick phone call is in order, but the techs here aren't level 1 phone support reading off a script. They really are head-n-shoulders above phone support, by orders of magnitude.
Example: I had an issue with my Cogeco receiver, phone support no help at all, PM'd Marcer my info, he called me within minutes and weaved some magic on the thing that fixed it. Suddenly got the channels I was paying for that phone folk said I was SOL for.
Aside from formal channels, fellow users are a real boon.
As far as I'm concerned, DSLr membership has it's privileges - and this forum is one of them. I always
try fixing things through here first.
I do agree - Cogeco needs to make some noise with the good folk at DSLr and get it's own direct forum. That's long overdue.
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Make The Switch - »openmedia.ca/switch