Phoenix Networks Residential to Telocity > supporting article or customer contact?

reply to Jestocost

Re: supporting article or customer contact?

said by Telocity:

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Both companies have a reputation for top-rated customer service. In fact, DSLreports.com, the premier consumer broadband information Web site, includes both MegaPath and Telocity on its list of "recommended" DSL providers based upon feedback from its users.

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Well, if Telocity has/had that type of reputation, it's gotta be fading fast now. Their response times are HORRIBLE.

reply to klambert
Granted the article is far from conclusive on the issue of an ultimate home for current residential customers of Phoenix Networks now operating as a separate sub of MegaPath. The FACT remains that when the merger was announced a 60-day timetable was set forth as the period in which "a home" for Phoenix's residential customers would be found. That 60-day period is just about up.

It would be misleading for the Telocity news release to indirectly imply, at least a possibility, if not a likelihood, that Telocity will be the operation to take over Phoenix's residential account. There is not enough evidence in the news release alone to conclude this, but given other factors surrounding this merger, odds favor that Telocity will be the ISP to assume responsibility of Phoenix residential accounts in the not so distant future.

Most likely at this juncture the deal has yet to be inked, so it is unlikely for one to see some more direct, though implicit, statements leading one to conclude that Telocity would assume the obligation. Why would Telocity admit to an obligation that have yet to contractually assent to. Give it time. Sure, there's a possibility the deal could fall through leading to a "no harm, no foul" kinda scenario. Notwithstanding, my chips are on Telocity at this point in time, and its not an unreasonable assumption.
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Regards,

lml