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fancydancer
Perception is reality
Premium
join:2002-08-28
Springfield, IL

[Rant] Comcast BUNDLES!

Why do they force their phone service down your throat? All I want is cable TV with HD and Fox Sports Midwest included (among other channels of course) AND internet service. NO PHONE SERVICE!!

Well, I got roped into it because it "saves you money, sir" and now I find out I can't get channels like FX, AMC, A&E, Speed, Spike, and a few others that are normally included on the lower packages. Just says "not authorized". But now I get HD Net, NFL network, MLB network which are typically on more expensive packages. I wonder, hmm...why can't I get the aforementioned channels like FX. After the THIRD call to Comcast and countless "box refreshes" and "guide reloads" they tell me I'm on the MultiLatino package!! It apparently includes my beloved Fox Sports MW and a hodgepodge of other channels too. WTF! Why couldn't the first TWO techs tell me this? Now I'm just fed up with them.

Why do they make this shit so difficult and just listen to the customer? /rhetorical



Gbcue
Premium
join:2001-09-30
Santa Rosa, CA
kudos:8

You should just cancel.



fancydancer
Perception is reality
Premium
join:2002-08-28
Springfield, IL

I'm close. I was happily paying just $62.95/month for Internet only but the GF wanted to watch Cardinals games so I took the plunge and called Comcast. That's when it all started...



DC DSL
There's a reason I'm Command.
Premium
join:2000-07-30
Washington, DC
kudos:2

+1 on the call to cancel. That usually (but not always) can get problems fixed lickety-split. It works best if you're in a truly competitive market (FiOS or other broadband and TV options available at the service address).

BTW, if calling them doesn't work, call your telco to port the phone number. That is pretty much guaranteed to get Comcast's attention and eagerness to keep you.
--
"Dance like the photo isn't being tagged; love like you've never been unfriended; and tweet like nobody is following."



CylonRed
Premium,MVM
join:2000-07-06
Bloom County
reply to fancydancer

Bundling is only done for one reason - it makes them more money and in some cases - especially after promos end - can cost you more.
--
Brian

"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain



dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4
reply to fancydancer

Phone is where all the BS unfees are thats why.



Steve Mehs
Gun Control Is Using A Steady Hand
Premium
join:2005-07-16
kudos:1
reply to CylonRed

said by CylonRed:

Bundling is only done for one reason - it makes them more money and in some cases - especially after promos end - can cost you more.

Not sure I understand the ‘it makes them more money part. I have everything and the best of everything from Time Warner with Signature Home Premium View and some extras. Ive been bundling TV and internet for years, and got the phone service as soon as it was available in my area about three years ago. I would NEVER EVER in a million years not bundle services. Heres the prices unbundled for the services I have (all prices are retail,, not promo):

Digital Cable (Includes 1 digital set top terminal) - $80.95
HBO - $14.95
Cinemax - $12.95
Showtime - $12.95
Starz - $12.95
Movie Pass - $5.99
Sports Pass - $5.99
HD Pass - $4.99
Spanish Package - $6.99
Digital Set Top terminal # 2 - $8.50
DVR Fee #1 - $12.95
DVR Fee #2 - $12.95
Digital Phone $42.99
Ultimate Internet 50/5 - $104.99

Total - $341.09

Heres what I pay:

Signature Home Premium View (Includes Digital Cable with 2 whole house DVRs, HBO, Cinemax, Showtime, Movie Pass, Digital Phone and Ultimate Internet) - $229.99
Starz - $12.95
Sports Pass - $5.99
HD Pass - $4.99
Spanish Package - $6.99

Total - $260.91

Not sure how me spending $261 instead of $341 is ‘making them more money.
--
For the future of our nation, we must unite and vote out the terrorist known as Hussein Obama. Come November 6 2012 we must remove the socialist pig out of office and get our country back on the RIGHT track.


CylonRed
Premium,MVM
join:2000-07-06
Bloom County

That is WAYYYYYYY to simplistic way of looking at it. I can think of 3 different ways they can make more money that your model does not cover.

1) In general - people like bundling so there is one bill. Offer bundling and there is a VERY good chance that MORE people will sign up for service than without. End result - more customers = more money.

2) Bundles are cheap initially - there are plenty of bundles that look fantastic but actually are good for X period then go up. Not all bundles do this but they are out there and I would bet a paycheck that TW does this often (mainly because I know they do this since I live in a TW area). People don't realize the price spikes and they decide it is more hassle to drop everything and stay on (or they get a small discount if they complain but the overall total is still higher than the promotion price). End result - more money in higher billings - all they need is a relatively small amount to remain on the higher price to make it worthwhile.

3) Some bundles actually are more expensive and separate billing but passed on as being better. People don't do their home work and pay more. End result - more money.

Companies are there to make money - everything they do - they do to make more money. Even if they LOSE money on some items to get you in the store - most people will buy other items to make it worthwhile on the whole. They don't have to make more money per person or for every individual item they sell. They just want to make more on the whole.

If they can bundle a couple services and GAIN 100 new subscribers they did not have before and were not going to get - that is more money they make.

There is an entire arm of statistical analysis of what blend of prices a company needs to make more money and make things worthwhile. If bundling did not make then MORE money - they simply WON'T do it. Their stockholders would not stand for it because the alternative is they the same money (stock likely goes down - less money for the company) or they make LESS money and the stockholders will not tolerate that and they stock price will fall.

If bundling does not make them more money - they will simply stop offering them.

»www.enotes.com/bundled-goods-ser···services

This link is old but it explains a bundle that was not at a discount:
»www.techdirt.com/articles/200906···64.shtml

With that - I am out of the thread.... Good day.
--
Brian

"It drops into your stomach like a Abrams's tank.... driven by Rosanne Barr..." A. Bourdain



fancydancer
Perception is reality
Premium
join:2002-08-28
Springfield, IL
reply to fancydancer

I agree bundling is cheaper for the customer but CyclonRed is correct about the cable co making money after the promo expiring costing me more. Comcast actually makes it so you have to bundle to not pay an HD technology fee (damn stupid), modem rental fee, DVR service fee, etc... The phone service is a gimme and obviously doesnt cost them anything because it costs MORE to just have Internet and TV and not have phone service. What a racket! Good for making money but bad customer service, IMHO.



gar187er
I do this for a living

join:2006-06-24
Dover, DE
kudos:4
reply to fancydancer

please dont call the phone reps (CAEs) techs....99% of them have no technical knowledge what so ever....
--
I'm better than you!



dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4

said by gar187er:

please dont call the phone reps (CAEs) techs....99% of them have no technical knowledge what so ever....

Even if they did, they're not permitted to deviate from their scripts. now unplug that modem, reboo . . . . .