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Zeonis

join:2009-03-16
reply to bobrk

Re: Unreliable speed

I was in contact with them by phone and e-mail. As I said previously in a prior post I was dealing with a dsl specialist... and yes they told me that they had run out of options and they couldn't do anything for me.



DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
kudos:9

said by Zeonis:

I was in contact with them by phone and e-mail. As I said previously in a prior post I was dealing with a dsl specialist... and yes they told me that they had run out of options and they couldn't do anything for me.

Odd. What's your username here?

Zeonis

join:2009-03-16

Same username... I received a message yesterday from the DSL specialist I was dealing with and he was wanting to send another tech out because he said he did research in to what AT&T is required to provide. Well I had already made the decision to switch to AT&T Legacy DSL because the horrible speeds have become too much for me.


Zeonis

join:2009-03-16

Well after about a month of using internet through AT&T guess what? No speed problems... I never believed it was the copper line like Sonic.net network operations (NOC) was trying to say it was. Go to hell NOC! I spent months trying to get them to fix it to no avail. Boy am I glad I am done with them... especially with this mandatory equipment rental. I want to own my equipment thank you... I refuse to pay to rent it.



DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
kudos:9

said by Zeonis:

Well after about a month of using internet through AT&T guess what? No speed problems... I never believed it was the copper line like Sonic.net network operations (NOC) was trying to say it was. Go to hell NOC! I spent months trying to get them to fix it to no avail. Boy am I glad I am done with them... especially with this mandatory equipment rental. I want to own my equipment thank you... I refuse to pay to rent it.

Can you give us some details here? Were you on Sonic.net's AT&T DSL service, or Fusion?

Did you switch to AT&T's U-verse service, or DSL?

-Dane


bobrk
You kids get offa my lawn
Premium
join:2000-02-02
San Jose, CA

This is interesting to me, because in my neighborhood, I can only get 6Mbps AT&T DSL from Sonic because I'm behind an RT.

A Uverse guy came by one day and told me I could get 18MBps from them. How can that be?



DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
kudos:9

said by bobrk:

This is interesting to me, because in my neighborhood, I can only get 6Mbps AT&T DSL from Sonic because I'm behind an RT.

A Uverse guy came by one day and told me I could get 18MBps from them. How can that be?

This can be the case in areas where they wholesale to us their older RT and CO served ADSL1 service, but they do not provide us access to their newer VRAD served U-verse product.

-Dane

Zeonis

join:2009-03-16

1 edit
reply to DaneJasper

said by DaneJasper:

Can you give us some details here? Were you on Sonic.net's AT&T DSL service, or Fusion?

Did you switch to AT&T's U-verse service, or DSL?

-Dane

I was on Sonic Fusion and I switched to AT&T standard DSL not U-verse.


DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
kudos:9

said by Zeonis:

I was on Sonic Fusion and I switched to AT&T standard DSL not U-verse.

I wonder which network they put you on. Can you provide the make and model number of the modem you are using with this service?

I'm trying to run this down because if it's truly the ADSL1 platform, as you were on when you were with us, I'd like to dig into the questions around congestion. We're seeing some RTs and some COs exhibit congestion, and they've closed some markets and are forcing some customers to migrate, so we're trying to determine if they are treating everyone consistently as this occurs.

Zeonis

join:2009-03-16

said by DaneJasper:

I wonder which network they put you on. Can you provide the make and model number of the modem you are using with this service?

I'm trying to run this down because if it's truly the ADSL1 platform, as you were on when you were with us, I'd like to dig into the questions around congestion. We're seeing some RTs and some COs exhibit congestion, and they've closed some markets and are forcing some customers to migrate, so we're trying to determine if they are treating everyone consistently as this occurs.

It is the Siemens Speedstream 4100. You lost me when you are talking about which network cause I thought they connect you to the nearest CO and that you connect to the network from there. But yeah I am sure you know the technical stuff better than me...


DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
kudos:9

Interesting. This is a standard ADSL1 modem, which would imply that in switching from Fusion ADSL2+ (up to 24Mbps technology) to AT&T ADSL1 (up to 6Mbps, capped), you are seeing BETTER performance after the switch? Doesn't make a lot of sense....

-Dane



bobrk
You kids get offa my lawn
Premium
join:2000-02-02
San Jose, CA
reply to DaneJasper

Yeah, it must be the VRAD. They put in a new box a few years ago...


Zeonis

join:2009-03-16
reply to DaneJasper

said by DaneJasper:

Interesting. This is a standard ADSL1 modem, which would imply that in switching from Fusion ADSL2+ (up to 24Mbps technology) to AT&T ADSL1 (up to 6Mbps, capped), you are seeing BETTER performance after the switch? Doesn't make a lot of sense....

-Dane

Yes I am glad you are seeing why I got so frustrated and angry. Also when I experienced the horrible speeds (.25-1 Mbps) I tried switching to ADSL1 mode on the ZTE 831II but the horrible speeds were still there. Granted the horrible speeds came and went but I just could not deal with it anymore. Synced at about 17 Mbps and having the speed vary so much... typically it was below 10 Mbps.


DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
kudos:9

Did we have our tech visit to test at the MPOE, with their equipment? Maybe it was your modem?

-Dane


Zeonis

join:2009-03-16

Yes I went through a big song and dance... working on this for months. They tested at the MPOE and at the BBOX. Using their own modem (I believe it was a Motorola) and laptop. They even sent me a loaner modem. Eventually they replaced the DSLAM card. After replacing the card the issue was still there and they could not figure it out so they blamed the copper line and essentially said there was nothing that could be done.



DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
kudos:9

said by Zeonis:

Yes I went through a big song and dance... working on this for months. They tested at the MPOE and at the BBOX. Using their own modem (I believe it was a Motorola) and laptop. They even sent me a loaner modem. Eventually they replaced the DSLAM card. After replacing the card the issue was still there and they could not figure it out so they blamed the copper line and essentially said there was nothing that could be done.

That's very, very odd. ATT using older DSL technology is delivering you a faster connection than our new ADSL2+ could...? Odd.

Zeonis

join:2009-03-16

Just to make sure you are understanding correctly... When I was with Sonic Fusion I was synced at about 17 Mbps with no problems with loss of sync. But the speed I would actually get would fluctuate a lot. Like I say usually below 10 Mbps but at times, which was the deal breaker, it would be as bad as .25-1 Mbps. The speed I actually get meaning on speedtests whether it be on speedtest.net, speakeasy, sonic.net speedtest, or ftp.sonic.net... not to mention the fact that when speeds are that bad you notice it without having to do a speedtest. But now with AT&T DSL I am getting consistent/reliable speeds.



DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
kudos:9

said by Zeonis:

Just to make sure you are understanding correctly... When I was with Sonic Fusion I was synced at about 17 Mbps with no problems with loss of sync. But the speed I would actually get would fluctuate a lot. Like I say usually below 10 Mbps but at times, which was the deal breaker, it would be as bad as .25-1 Mbps. The speed I actually get meaning on speedtests whether it be on speedtest.net, speakeasy, sonic.net speedtest, or ftp.sonic.net... not to mention the fact that when speeds are that bad you notice it without having to do a speedtest. But now with AT&T DSL I am getting consistent/reliable speeds.

Okay, understood. Very, very strange.