said by quicksticks :
I spoke with my local broadstripe helpdesk yesterday. It appears WOW does not work with some modems. Mine is the motorola sb6120. I was told the firmware needs to be updated. I have been having the same issues as you cathyy.
Hahaha that's a good one.
Also it's total BS. The SB6120 is the only non-Arris WOW supports on DOCSIS 3.
Broadstripe systems are essentially in transition at the moment. Expect frequent outages and poor performance during integration. Chances are that the headend has actually been unmaintained and left to fall apart since Broadstripe decided to sell - that's standard practice in the industry and on Broadstripe, not WOW.