| reply to cathyy
Re: Broadstripe issues I'm also a Broadstripe customer and have been down since last Thursday when they switched over to the WOW network. I spoke with the tech support personnel at Broadstripe tonight and was told that since I also have a Motorola SB6120 it's a firmware issue with my modem. They tried to push the new firmware remotely but apparently it can't hit the modem so they're saying a tech needs to come out. I'd like to avoid the $36 fee if at all possible.
Is it possible to update the firmware myself and see if that fixes the issue? I did PM WOW_Dan my info so if you can look at it from your side I'd much appreciate it.
Thanks! |
