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fan13027

join:2008-10-26
Kelowna, BC
Reviews:
·Shaw
reply to adam_fd

Re: "Rogers is not required to honour what an agent says&qu

If you have a valid complaint and have documentation, file a complaint with the Commissioner For Complaints For Telecommunications Services.

»www.ccts-cprst.ca

You get (relatively) quick action and a fair (third party arbitration/ombudsman like) settlement.

If you decide to file a complaint, make sure you read their

Guide To Filing a Complaint »www.ccts-cprst.ca/en/com ··· ts/guide

and their Procedural Code »www.ccts-cprst.ca/en/doc ··· ral-code which you MUST abide by. Forewarned is forearmed.

PRIUS

join:2009-09-17
Toronto, ON

Rogers is not required to honour what an agent says&qu

said by fan13027:

If you have a valid complaint and have documentation, file a complaint with the Commissioner For Complaints For Telecommunications Services.

»www.ccts-cprst.ca

You get (relatively) quick action and a fair (third party arbitration/ombudsman like) settlement.

If you decide to file a complaint, make sure you read their

Guide To Filing a Complaint »www.ccts-cprst.ca/en/com ··· ts/guide

and their Procedural Code »www.ccts-cprst.ca/en/doc ··· ral-code which you MUST abide by. Forewarned is forearmed.

Before the matter is escalated to the CCTS, I would suggest contacting Kim Walker, Rogers Ombudsman. From articles I have read from Ellen Roseman, she is excellent. . .

Ms Walker can be contacted by email: ombudsman@rci.rogers.com ; alternatively, by fax: 416-935-3604.

Here's a couple of articles on Kim Walker by Ellen Roseman:

Rogers Ombudsman rose from the front lines:

»www.thestar.com/business ··· nt-lines

Rogers customer gets $1,500 refund:

»www.ellenroseman.com/