said by fan13027:
If you have a valid complaint and have documentation, file a complaint with the Commissioner For Complaints For Telecommunications Services.
You get (relatively) quick action and a fair (third party arbitration/ombudsman like) settlement.
If you decide to file a complaint, make sure you read their
Guide To Filing a Complaint »www.ccts-cprst.ca/en/com ··· ts/guide
and their Procedural Code »www.ccts-cprst.ca/en/doc ··· ral-code which you MUST abide by. Forewarned is forearmed.
Before the matter is escalated to the CCTS, I would suggest contacting Kim Walker, Rogers Ombudsman. From articles I have read from Ellen Roseman, she is excellent. . .
Ms Walker can be contacted by email: firstname.lastname@example.org ; alternatively, by fax: 416-935-3604.
Here's a couple of articles on Kim Walker by Ellen Roseman:
Rogers Ombudsman rose from the front lines:
»www.thestar.com/business ··· nt-lines
Rogers customer gets $1,500 refund: